Gareth B.

I have to say if someone who'd never previously used this company I did have some concerns, however I have to say they were fantastic. The goods were delivered within 24 hours, there was an item missing and they offered a replacement or refund without any problems. Just a great all round service.

A problem receiving an order, as an item I'd ordered was not enclosed. However, there was an item that I've not ordered that was. Now you would've thought this wasn't too challenging and wouldn't create too many problems. Unfortunately, after dealing with three people over a period of two hours, I accepted defeat and embrace the fact that I was dealing with people that either didn't care or were too stupid to understand.

The company advised they have no complaints policy or procedure or email address, and by all accounts, no brains or intelligence.

There is a reason this company is in the financial mess that it is. The sad thing is the awful people they have working with it will go onto work elsewhere, so we will all have to deal with those people at some point in the future.

Just ignorant customer service staff

I accept that parcels go missing, and I also accept that sometimes delays are unavoidable. What I don't accept is the blatantly pig ignorant staff who sends you emails, to which you respond and they then reply completely ignoring repeatedly what you say. Yet well so we deal with their rudeness, there is an expectation that we will show them the respect that they seem to be incapable of themselves showing to your customers. This is what makes you garbage.

After sending a parcel next day delivery, and waiting for several weeks whilst the tracker showed it hadn't moved and you confirmed you couldn't find it. Every communication I had with the person dealing with this just ignored anything can everything I said or asked.