Evri

Firstly, the clowns at Evri delivered my parcel to the local drop off place rather than the office it was due to go to. When you try and contact the clowns by either e-mail or telephone there is no response, and the computer driven helpdesk is worse than useless. It beggars belief they are still in business and unless you want to get completely frustrated shouting and screaming at the telephone which is not answered then use another company. This company does not deserve to be in business and the sooner customers vote with their feet and use other Courier companies the better.

Trust me, steer well away from this company and use somebody like Yodel.

Evri sent me several false messages stating delivery days and times which never happened. Eventually, over 2 weeks afterwards they left the parcel propped against the front door, in full view of the road, while I was away from home for 9 days. I had to ask a relative to drive a considerable distance to collect the parcel. I was unable to contact Evri, afterwards. They obviously do this deliberately. Don't use Evri, you will regret it if you do.

Our security camera notified us someone was at our door. It was an EVRI delivery I rescheduled for a later date. We told him not to leave it. He replied ok, took a picture and left. Hated Hermes! EVRI is no better.

2 days I've waited in for a parcel delivered by Evri and both days late afternoon I've had a message saying there's been a problem, you can't contact Evri so I have no idea what's happening. Never use this company its awful..

Run by incompetents, staffed by morons and with the most useless website, tracking and customer service in the history of the internet. Try contacting them! They don't even have a contact tag on their website map. Close the company and let some 5 year olds restart it. It could only be an improvement.

Every parcel had been delayed since October. This ranges from 1 day to up to 10 days! It always states it is at the delivery depot at this point. I often get refunded my postage by companies due to this. Parcels then left outside in the rain. Wish companies would stop using them

Of three recent orders all of which I paid extra for next day delivery, one was delivered late, one was delivered (late) and left in a hedge half a mile from my house, and the third, a Christmas present for my son, who knows? Tracking states it was delayed on 20th December and no updates since.

My experience of using Evri to send a parcel is just as bad, they claimed to have "lost" my item and eventually compensated me but less than the value of the item.

I now avoid any company using Evri to deliver unless they agree to use a different courier for my order.

I have no words left to describe how bad Evri are as a company. They have cost me hundreds in lost parcels, late deliveries or things just being returned to senders without any communication or opportunity for me to try to collect from a depot. I cannot fathom how a company that is this consistently terrible can still be operating, it is only a matter of time before they are shut down.

As a company is total untrustworthy, i can't contact with no-one. The site isn't functional needs too many changes. My order hasn't come at the address that i gave(not even close) and there was no information about it. I hope that after all the adventure i will find it.

Please avoid this cheap bot lead courier 'service' if possible. Any issues and there is no one to call or contact. Just digital assistance which is dreadful. Whoever thought this was a good idea is a moron.

Shocking service. No update in the delivery status for 3 days (3 days after the original quoted delivery date).
No help from the completely mis-titled customer service team. Just automated responses and dishonest copy-pasta platitudes. It's impossible to make contact with a human who can actually provide some answers and the awful chatbot just keeps going round in circles with the same lies.

Terrible service, customer service are incompetent and do not give a sh#t. The driver delivered to the wrong door, app was only giving me the option to have my parcel delivered to strangers half way down my road. The customer service agent Claire was useless, I gave her clear instructions she said she would pass them on, instead my important item got sent back to the sender. I used to use these fools to send parcels never again!

Terrible company, no communication whatsoever! Claims manager called Ian Mellor just rude, providing absolutely no help. He is just there to make the company richer. Anyone who works there should be ashamed, the most horrible customer service I have ever experienced

Evri have now lost 4 of the last five parcels. There is zero customer support aside from automated services that lead you in circles. The courier appears to rely on fake 'attempted' deliveries that didn't happen, the parcel is then never seem again.
This time the parcel has come from abroad and been passed to Evri. Evri have recorded but not made a delivery attempt. According to Evri, this did not happren as the number is not recognised.
Awful service and a complete lack of support.

My heart sinks every time I see a seller has chosen to use this 'courier.' They NEVER get it right, and today was no exception. I waited at home all day, watching and waiting for them, until the tracking info suddenly changed to 'delivered.' No one else in the road knows anything about it. So far I've been BOTH told that it was handed to me personally, AND that it was left in my designated safe place.

I Had a photograph of the item that was supposedly delivered. This was apparently at the bottom of our block of flats.

Well, when I got there it had disappeared! Either the courier had claimed to deliver it, then swiped it back again(!), or one of my neighbours have stolen it! I am thinking the former...atrocious, shameless company, with a CEO that's about as useful as a chocolate teapot. Changing a company name from Hermes to Evri with the expectation that the reputation, and thereby service would change?!?! How old are the management here? 5? 10?

Disgraceful company!

I sent a Nintendo switch lite through their service. This was packaged in a bright orange secure bag so it most certainly could not have gotten lost. This item was clearly stolen by an employee as it was tracked and the last place it was tracked to was their own depot. They offered zero help in offering any kind of compensation so was out of pocket nearly £200.