Evri

We should have had a delivery 16th May, never arrived saying couldn't find the address. Funny that when our sat nav find it no problem and friends who have never been here before can find it. We can't speak to a human, utter disgrace.

One of the worst delivery company I have ever seen 🤮 3 times they told me they are coming and I cancelled my other appointments for evri but on exact delivery time they say "We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day" Even I didn't go my office to collect it because I live in a flat and I don't have any one to collect my parcel. I didn't find 0 start option.

Made a next day delivery order to my workplace on a Tuesday. Didn't arrive until the Saturday. The apparent proof of delivery was a close up picture of the parcel on the couriers car bonnet. My parcel was the launched over our locked gate, which was then later STOLEN by a passer by! Absolutely disgusting service!

Pathetic company. Unfortunately, Evri seem to be delivery company of choice of a few of the biggest retailers around (John Lewis, Wayfair to name a few), and I've never once received anything I've ordered from these companies who have used Evri, going back to November. Edinburgh driver 'Richard' may as well have plucked a stock photo from Google to use, as I've never once seen him turn up on the days/times expected. Like most other reviews, it's been the usual 'delivery delayed', which inevitably results in no delivery at all. Awful.

Parcel was shipped last Friday, due to be with me on Saturday during a timed window. Saturday came and went and it's now Saturday again. There has been a single update midweek to say the parcel is now bigger than expected (even though they already supposedly tried to deliver it) and they need to use a specialist courier to redeliver. No indication has been given of when that might be however. Even the seller is unable to get more info out of them!

In all day. Parcel delivered to wrong address. Photo of bin with parcel NOT MY BIN. NOT MY HOUSE. My garage is specified safe place. House and gate clearly numbered. Can these people read? Dreadful service. So some one else now has my parcel. Doubt if I will ever see it

Lets be clear, this is just Hermes, nothing different apart from their awful new name and logo. I was stung before, and received nothing, they lost one of my parcels, never to be seen again. Now, they are Evri, they lost my box, worth £250, cant find it, dont know where it is, apparently between my local depot and the courier, whatever that means, regardless, they lost my parcel. You cant speak to them, their chat is a bot, they are like some sort of bot scam. I cant for the life of me see how Evri can still be operating. I am out of pocket for the second time, this time im insured, so hopefully will get the value of the goods back this time, but i wanted the box, not to wait then get a refund. Utterly useless.

Evri are scum
Evri - A scummy company that haven't changed their ways since they were called hermes. They have managed to lose two seperate parcels of mine in the same week. No issue shipping all the way from China then as soon as Evri take over they lose it. The driver even lied and said that he attempted to deliver it to my local parcel shop and said it was closed!
Same old story with evri, you can't even get hold of a human. Vile scummy theiving C***S.

That's 3 parcels lost and 4 damaged this year is completely impossible to contact them in person they want you to pay £6 to speak to a Human person. Or you go around in circles with the automated chat.fu*k that will use ups.

This is the worse courier company in the world bar none. They delivered my parcel to the wrong address, told me to go get it - when I couldn't get it back they said to file a claim with the retailer - it wasn't from a retailer. The endless loop of generic emails, chatbot automated replies, bounced about useless and helpless call centre agents with no customer service help or back up you are as well righting off your valuables people - shocking really really shocking and without recourse.

As others I would like the choice of zero stars as this is what they deserve for their shoddy service.
My last 3 deliveries sadly came via them and they very kindly delivered to someone else rather than myself.
Now Amazon have taken on these clowns this another online store who will not get my money until they wise up and get rid of this so called delivery company.
I have bought from Amazon for years but no more until they get rid of EVRi.

Please don't use this company, who employ thieves as couriers. I had a parcel sent to me by a video guy I had employed and who I supplied a camera to. When he returned the camera back to me, it was stolen from the parcel, leaving only an external hard drive also sent left within the parcel.
This company accepts no responsibility for the actions of its employees and frankly I would never trust this company to send anything valuable. Too many light fingered employees makes this a risky service to use.

Now we'll into week 2 in getting delivery of an M&S gift card.
Tried contacting Evri numerous times. Today was the last straw. Called and after many parcel numbers discounted, finally got through to someone. After a few minutes they cut off the call and when I called back it was permanently engaged, no doubt as a result of other enraged customers chasing their late parcels.
Evri are staffed by decent guys delivering parcels, but the company sucks, the communication systems are shocking and if anything goes wrong it's virtually impossible to speak to them.
I strongly suggest you all avoid any company using Evri as delivery agents. They are useless and will likely cause you much stress.

Okay, today marks 75 days since Evri lost my parcel. This isn't the first time; however, this time, I insured it. Despite dozens of emails through Ezra, no one has gotten back to me. Besides some automatic emails, on one occasion, they provided a link to check the process of something that doesn't show up on the webpage. Kindly, now a week ago, someone replied to my negative feedback asking to get in contact with them, so I did the same day. I am still waiting for a reply from them. Well, I give up at this point. Now, I will make sure family and friends won't be using this company ever again. Also, anyone sending from this company, I will reject making business with Evri ever again. Besides, I paid for next-day delivery, and they never deliver on time anyway.

Still waiting for parcel- sent 17 days ago. Bargain one-of-kind item I can't just purchase again. Tracking won't give anything other than we've got it! This is the last time I will every pay for an EVRI delivery. Absolute joke of a company.

Evri used to be very good but I think they're employing lazy staff because now it's pot luck if you get your goods what a waste of people's time. Will not have anything to do with this company. Goods got stolen cheers Evri.

Useless liars. 'Tried to deliver but no one was home' Rubbish, I was in, I was waiting for the parcel you were meant to deliver! This happens every time this company 'attempt' delivery. Never any security camera alerts, so they clearly don't come anywhere near the property. On the odd occasion when they do manage to deliver, its thrown over a field gate onto the public right of way that runs through the garden. Probably just gets thrown out of the window as they're passing. Its never within the suppliers 3-5 day delivery slot and mostly ends up returned to sender after '3 non-attempts' at delivering. I try avoid these jokers at all costs but sometimes the suppliers don't make it clear which courier they use. I'll be ringing and checking in future.

Rod White
Rated 1 out of 5 stars
21 Oct 2023
Evri can no longer deliver to Newbury, West Berks.
I am not going to add to the large number of poor reviews of this company. Sadly it is now the go to courier for all eBay purchases.
I will just let future users know that Evri does not have a personal courier for their Swindon and Newbury districts. You will receive many lies about 'out for delivery' status followed by 'problems with your parcel' and then no delivery ever occurs. Complaints by the 'chat bot' are ignored.
A frustrated eBay consumer.
Date of experience: 20 October 2023
Edit

Worse than Hermes ever was. Name changes doesn't not improve a service Martin needs sacked for his incompetence. My item arrived today having been sent 25th Nov 2022 even though I was told it was lost and they didn't insure lamps. I'm boycotting every company online who uses them. If everyone did that then maybe they'd improve or disappear Holly the auto bot is a mega tool too. She needs sacked also.