They were recommended on a podcast I heard so I thought I'd give them a try. Really impressed with the fit and feel of the organic cotton. Took a while to ship to the UK but worth the wait.

I recently ordered 3 tank tops from Everlane. The first time I wore one of them it developed holes in the front, before I even washed it. I have phoned and emailed their customer service several times to get permission to return all three items. I could never speak with a real person at their customer number. Two weeks ago, they sent me an email requesting more information about my order. I responded immediately with all information requested, but they have still not communicated with me again. I would tell anyone who asks not to purchase anything from Everlane. Their product is trash and their customer service is nonexistent.

I wish I would have read the reviews before ordering. 2-4 weeks delay in delivery for these expensive clothes? Ridiculous! You need to stop taking orders or hire more employees if you can't handle the volume! First and last time shopping on this website! I will stick with ASOS, ZARA, and other fast fashion retailers with quality customer service. I placed an order with ASOS the same time as Everlane. I was able to receive my order from ASOS, return items that did not work for me, and just received my refund from ASOS. All of this has happened and Everlane hasn't even shipped out my order yet.

I understand that since we are in this COVID 19 pandemic that things may be delayed. My return started before the whole country essentially shut down. I have waited patiently for 2 weeks to have them credit my account but nothing has been done and it has been 3 weeks. I have emailed 3 times and no one has gotten back to me. It is not even worth it when you have no means of contacting anyone. This is the worst company ever even with its "ethical" means of production. Will not be purchasing from them ever again. It is not worth it.

This is the first review of my life and the only reason I wanted to write this was to make buyers aware of how poorly Everlane treats its customers. I ordered 2 pairs of jeans online and the package was labelled delivered by Fedex. The package was no where to be found. I was home the whole day and no one came by the door with a package. I contacted Fedex and they mentioned that they would investigate and let me know. They asked me to contact the shipper (Everlane) if I didn't receive anything within 3 days. I did just that. Everlane hasn't gotten back to me in 4 days after following up twice. They don't have a customer support phone number(Never seen that before)! If Everlane claims they are authentic, it should not just be about the clothes, the company should practice transparency in all its departments. This is the worst Customer Support experience I have ever had in my life!

Please don't buy things online at Everlane, pathetic experience!

And I had to pay $6 plus postage to mail it back to them! I ordered gifts for my daughter for Christmas, spent $400 and got used clothing shipped to me that I have to pay the send back. Outrageous! The $10 they donated to charity they should spend on ensuring customer satisfaction. What good is a transparent business model if the customer pays $110 for a washable silk tie cuff blouse that is stained, smells of body odor and is wrinkled like someone pulled it out of a laundry hamper? DONT EVER SHOP HERE. I never will again.

I received an email confirmation after placing an order; it was incorrect (wrong length in pants). I immediately emailed Everlane back and got an after hours response. The next morning I received an email that I can only make changes or cancel an order within 1-hour of making it, which I did; keep in mind you can't call and Everlane apparently doesn't hire anyone to read emails "after hours." And apparently your order is in the mail within an hour - yeah right! I'm traveling and was told to go to a library and print out a return label! Well that's inconvenient! I like the clothes but Everlane's customer service, cancellation & return policies suck! No thanks! Hopefully Nordstrom will carry more of their pieces.

Clicked on a link that said special 4 day shipping for first time purchases. Made the purchase, get an email confirmation that now said 4-7 days shipping then get the Fedex Link that has it arriving 13 days (9 business days) after ordering. I was visiting from the UK. The package will arrive to an Airbnb after I'm gone. I ordered many things that I needed and am now out the items, out the money and get the extra stress of having to ask a stranger if she might not steal the item, but place a return label and bring it to the post office?! Very very unimpressed.