K B.

This is the first review of my life and the only reason I wanted to write this was to make buyers aware of how poorly Everlane treats its customers. I ordered 2 pairs of jeans online and the package was labelled delivered by Fedex. The package was no where to be found. I was home the whole day and no one came by the door with a package. I contacted Fedex and they mentioned that they would investigate and let me know. They asked me to contact the shipper (Everlane) if I didn't receive anything within 3 days. I did just that. Everlane hasn't gotten back to me in 4 days after following up twice. They don't have a customer support phone number(Never seen that before)! If Everlane claims they are authentic, it should not just be about the clothes, the company should practice transparency in all its departments. This is the worst Customer Support experience I have ever had in my life!

Please don't buy things online at Everlane, pathetic experience!