The customer support for Amazon.ca is so poor I barely have words to describe. The order was late and we are out of town to receive. I called and cancelled the order with an agent 4 hours after placing. The ship time quoted was off by a full day on Prime and I also took all the steps to change delivery online. Their 3rd party delivery has showed up twice a day for 3 days! I have talked with 9 Amazon agents and the parcel is still trying to be delivered.! NO MANAGER has tried to call back and they say they do not have the ability TO ESCALATE. STAY AWAY.