Ekaterina G.

Today is the 31st of May and I haven't heard from Everlane except for promotional emails that they send me every other day. No money, no credit, no response. I strongly feel that this kind of "malpractice" shouldn't stay unnown to general public.

I've placed an order from Europe with taxes and duties and right after pressing "buy" I noticed that there was a mistake. Near description of my order in my account there was a button "if you changed your mind cancel an order within one hour" with the explanation that an instant shop credit would be available for the next order immediately. So I pressed the button and canceled the order planning to place it again right away correcting the mistake. The order was canceled and any information about it disappeared from my account like it never happened, and so did my MONEY! I received neither shop credit, nor refund, nor response to my repeated emails. It happened on the 19th of May 2020. Nothing at all! After a long search I found in one of their FAQs that foreign orders are not eligible for instant credit. Wonderful to learn about it that way! For what are they eligible instead there was no indication. I assume for losing money completely or at best perhaps refund procedure that doesn't return taxes and duties (30% of the total cost). I feel that Everlane owed overseas customers a detailed explanation of what is going to happen right near that damn button "cancel the order". Also there's no phone number that one can call to be advised or hear a human voice saying "nope, tough luck, no money back for you, next time search for negative reviews on 3d party websites first than buy".