Cynthia M.

I received an email confirmation after placing an order; it was incorrect (wrong length in pants). I immediately emailed Everlane back and got an after hours response. The next morning I received an email that I can only make changes or cancel an order within 1-hour of making it, which I did; keep in mind you can't call and Everlane apparently doesn't hire anyone to read emails "after hours." And apparently your order is in the mail within an hour - yeah right! I'm traveling and was told to go to a library and print out a return label! Well that's inconvenient! I like the clothes but Everlane's customer service, cancellation & return policies suck! No thanks! Hopefully Nordstrom will carry more of their pieces.