Euro Car PartsReviews 130

Absolutely Abysmal Service Online! All Discs And Pads Were Of The Wrong Size-(they cant carry out a simple swop for the correct items)even though they are in stock! No contact whatsoever -ECP ignore all emails -even contacted head office to no avail ECP just keep issuing -what they call tickets //Remedy if purchase on debit or credit card -raise a " DISPUTE" with the card company -for the balance of your money! ( AN ABSOLUTELY. GENUINE REVIEW. 22/6 20.

Used euro car parts in wrexham for a cambelt kit for my van, only to get a phone call off the mechanic to say that the cambelt that is supposed to be brand new! Has been fitted and used on another vehicle before and he will not touch it. I now have to wait several days for another slot and miss out on work as this is my only means of travel.
Very very disappointing and obviously poor quality checks and customer service by euro car parts wouldn't recommend them to any not even in a rush as they just stitch you up no matter how simple it is. DONT USE THEM!

Went in for Brake pads, C-19 signs say take gloves, there were none, don't touch anything, queue here.

I queued and waited, I waited, but there was no one there, so I was in a queue of 1, that 1 being me. 3 people in the glass fronted back office all having a laugh, another person comes to serve me. I asked for part and she replied, "are you a key worker". I said, "no", "in that case you'll have to order on line". I said, "ok", "but I'm the only person in the building, can't you serve me?".

No Sir we cannot... well can you tell if you even have the part?

No Sir, go on line and it will tell you.

I left and did just what she told me to do, I went on line and found it somewhere else (NOT EuroCarParts), with someone else who had stunning reviews. I ordered at 16:00, at 18:00 (2 hours later) had a email conformation of tracking.

When someone gives you Lemons, bugger off, vote with your feet and go elsewhere... which I did, their service is terrible, their attitude is terrible, and I'll do just what they say... go on line... I just didn't go with them

I ordered a part for my partners car 7 weeks ago phoned customer service on several occasions never got through to any one. I e-mailed hoping to get a reply and still nothing. I'm in the process of taking them to county court to retrieve my money. I ordered the same part from Autodoc in Germany it came within 4 days. Eurocarparts are an absolute joke, I've been a customer for a few years now more often than not they supply the wrong part even when I told them exactly what I needed.

After needing to replace a dashboard bulb I ordered a replacement from EuroCarParts on the 27th April 2020, along with some headlight bulbs while I had the opportunity, order reference **************. Received the headlight bulbs quickly within a week but no sign of the dashboard bulb. Waited the advised 10 days from ordering and then contacted customer services. Spent an hour waiting before talking to customer services who give them credit apologised and told me the part was in stock and they couldn't see a reason why I had not been sent the part. Told they would escalate to "management" and be sent the part priority. Well a week later still no part so spent another hour waiting to get through to customer services. Told the same again, no reason why it was not sent, it is in stock, will escalate to "management" to be sent the part. Well it's now the 5th June almost six weeks since I ordered the part and still nothing. So have had to resort to PayPal dispute process to get a refund and will pickup the bulb I needed from Halfords today having ordered this morning. EUROCARPARTS YOU ARE A JOKE.

No sign of my order... try to get in touch. Waited an hour and a half on the phone then line went dead. Then waited about another hour line went dead again, the pre- recorded message says not to get in touch unless the delivery is over 10 days late! Have been waiting on the customer service chat for the whole day... Left a bad review on another site and they contacted me straight away with a DHL tracking number, but it means nothing as the parcel has not even been picked up yet... then i get an email saying my order has been delayed. I have asked for a refund but they have not got back to me yet maybe this review will help. They shouldn't be taking orders for deliveries that they can not deliver. It is clear they are at least 10 days behind on orders, but you are not made aware of this when placing orders on the website! They have taken my money and I can't get it back!

They claim 2hr wait on phone and message four days and nothing i have waited 2hrs + on message and the phone was apparently two hr wait from the moment they switched to calls from answer machine at 9am. Zero communication reference missing parts. Orders taken for fast delivery payment taken at point of order to then recieve an email stating sorry we have not got that item. After payment taken then expect you to wait 10+ days before they will talk to you about it then you cant talk to anyone you are expected to message. Please people they maybe cheap parts but with the cost added such as new mot costs or as i have ordering from a local parts department so the car is not off the road longer. Please please go to a local supplier and pay a little more for good supply and communications... in 28 years of working life this is they worst car parts compnay i have ever dealt with fact