Euro Car Parts

Don't use. They do not keep there price promise.

For more information contact *******@yahoo.co.uk

As a keyworket, I was going to order parts and collect instore on 12th May but saw they were offering same day delivery. Vehicle off road at this point so needed the parts pronto... a couple of days passed and no delivery so i tried to get in touch... on the phone for an hour and a half. And got cut off. Tried live chat... another hour... get cut off. Tried emailing... nothing except an automated response. Rinse and repeat for the next week No response to numerous emails. Ended up having to order the same parts from GSF who delivered sameday. Top job from them. ECP parts arrive 2 weeks later despite me sending numerous emails asking the to cancel and refund my order... suprisingly I had no response... SHOCK!
Now trying to get an RMA number from them... but guess what,... no response.
Tried to return to store but they refused without an RMA. And 'Customer Service' do not respond to any RMA request.
This lot are a absolute joke with no respect whatsoever for customers by taking their money but not delivering ad promised and then not even acknowledging correspondance... and no, the covid-19 excuse doesnt wash anymore.

Not even worth for 1 star

NEVER Order Online from this company. THIS company is giving FALTUS information on their online and always excuses

POOR DELIVERY SERVICE. Doggie customer service, they are Customer service, putting blaming to the customers.

I order car parts on 29 Sept Meant to be delivered by 3-4 working days. Today is the 6 October 2020, still not been delivered. When contacted customer service they saying the items is not available on the closes Chertsey brunch. But when I contact Chertsey branch via phone, they told me they have all the products available in their store. From this I can see Euro Parts is pushing customers to pay in delivery.

I checked if my order is landed in Chertsey. Euro Parts is failed and customer service is giving lots of LIES and FALSE information. Chertsey branch told me my order is in Staines branch.
The website says product is available. Don't TRUST this website or EURO PARTS.

I can't Trust this Company and LIEING CUSTOMER SERVICE. MY MOT is expired on 4th OCTOBER. The Euro parts will not be delivered not even this week.

The customer service is threatening me if i cancel the order my MONEY will refunded before 14days. This company will happily take money from us but take long to refund. NOW I AM STUCK With out MOT. Can't drive my car because of this bunch of Peoples from Euro parts

Sean is a big liar

Terrible service, I purchased items last Tuesday (15th May 2018), thinking it would be delivered the following day as items were as in stock, but it wasn't, I have called and sent chats at least 5 times in a week to euro car parts, firstly I was told that the items would arrive on Friday (18th May 2018) to the warehouse and would then be delivered to garage on Sat, but it wasn't! When I called on Saturday (19th May 2018) I was told that the items were in Woodford and it would arrive to the warehouse either that evening or the following day and the items would arrive on Monday or Tuesday the latest, but thats not the case I received an email from DHL stating that it will be delivered on 23rd May 2018, this is outrageous I have been given false information through out the week and I have been charged by my garage a daily rate for keeping my car, I would think about purchasing from euro car parts in the future as delivery has taken over a week, I have purchase over £435 worth of goods in the last week from euros and car parts for less, this has really made me think twice and they are not even willing to offer any type of compensation for my loss.