Euro Car Parts

Needed a new car battery for an elderly who had been in hospital so long his battery had gone flat. Said on phone it was in stock and to come collect

TOOK MY MONEY ON ARRIVAL made to wait 30mins to be told they "cant find it"
No apology nothing when asked them how long to get my money back my in the bank was told "i dont really know"
Phone manager to be hung up on. So i left there with 104 taken with no indication when i would get my money back. I was shocked and appaled.

All the staff i dealt with seemed incredibly entitled considering they wouldn't be employed anywhere credible and get very "clever" over the phone.

Go gsf / halfords your getting what you pay for here.

If I didn't have to rate them a 1* I wouldn't have rated them. Maybe a - 10. I returned my huge huge item back unopened as it was damaged waited for refund which states can be 10 days. Well 21 days later NOTHING. NOONE ANSWER MY EMAILS OR CALLS NOTHING I GET FOBBED OFF WHEN THEY DID ANSWER. DO NOT USE THIS COMPANY THIS IS CAUSING ME A LOT OF WORRY AND STRESS NOT TO MENTION THE PRICE OF DAILY CALLS WHICH CAN BE OVER AN HOUR. NOT AN HONORABLE SERVICE OR COMPANY. NOT HAPPY AND WILL NEVER USE AGAIN

This is by far the worst company that I've ever had the misfortune of dealing with. I was sent the wrong item over a month ago, and I have spent hours on the phone, on chat and on emails trying to get a hold of someone. Two weeks ago, I finally managed to get through on the phone (after a 2 hour wait!), and was asked by the rep to return the wrong item first. They arranged for a pick-up the following day, and I was told that the correct item would be shipped within 24hrs after the incorrect item has been received. After another week of waiting, and without receiving any kind of notification, I called back (90 minutes in queue) only to be told that they had nothing about the exchange on record and that the supervisor will need to escalate the request to head office. I was to get a confirmation shortly. It's now another week gone by, and I'm still waiting. Corona or no Corona, this company deserves to go out of business for their neglegance and lack of customer support! If you cannot provide enough support during these unprecedented times then shut down temporarily, or at least have the decency to provide your customers with proper notifications via email and phone instead of leaving them hanging for hours, days, weeks!

I ordered wipers for next day delivery and paid 3.95 for that service Their website is not clear It says next day if ordered before 4pm I ordered Friday morning and expected delivery Saturday as I work in the week I waited in all day and no delivery The website did not say they don't deliver on Saturdays The item was luckily taken in by a neighbour on Monday although they left no card so I had to ask the neighbours if they'd had a delivery for me I had to use their tracking service to find out it had been delivered in the first place They said someone from the company would contact me but they didn't
I then emailed them asking for a refund as the delivery would have been free They refused I then spoke to a patronising man this morning who also refused the postage refund or even half of it Why would I have paid £3.95 postage rather than free postage if it was clear it wouldn't arrive The man I spoke to was so so patronising and rude. They clearly have no idea about customer service

After needing to replace a dashboard bulb I ordered a replacement from EuroCarParts on the 27th April 2020, along with some headlight bulbs while I had the opportunity, order reference **************. Received the headlight bulbs quickly within a week but no sign of the dashboard bulb. Waited the advised 10 days from ordering and then contacted customer services. Spent an hour waiting before talking to customer services who give them credit apologised and told me the part was in stock and they couldn't see a reason why I had not been sent the part. Told they would escalate to "management" and be sent the part priority. Well a week later still no part so spent another hour waiting to get through to customer services. Told the same again, no reason why it was not sent, it is in stock, will escalate to "management" to be sent the part. Well it's now the 5th June almost six weeks since I ordered the part and still nothing. So have had to resort to PayPal dispute process to get a refund and will pickup the bulb I needed from Halfords today having ordered this morning. EUROCARPARTS YOU ARE A JOKE.

Bought a battery from Euro Car Parts and a couple of months later the car wouldn't start.

Tried taking the battery back with the click and collect receipt but they wouldn't accept it because I didn't have the original paper invoice.

I tried to explain to the person behind the counter that it didn't matter because under UK law you don't need a receipt to take something back just any proof of purchase. After a bit of back and forth she told me I couldn't call a number and they'd email me the invoice. Why not tell me that at the start of the convo?

I phoned up the number and asked me a bunch of questions about the order, finally the person on the phone said that they'd have to find the invoice which could take up to 3 days!

I waited 3 days got nothing, phoned them up again and told me they'd 'hurry it up a bit'.

After 4 days I go the invoice then tried taking it back to the shop, they were in such a flap didn't really know what they were doing and the whole process took 45 minutes to return.

Complete joke of an operation.

I won't waste my time. My partner was at number 30 in the queue and after more than 3 hrs got to number one then no further. Disgaceful!

Worst experience ever!
Purchased a pair of headlights for my vehicle. 6 weeks ago, gave it to the garage to fit. As soon as i got the car out of the garage i was aware of a few problems

1 - the projection of the lights were not correct - would most likely fail an MOT
2 - heavy condensation in the lights (within minutes)
3 - the lights were very weak

The garage who fitted these lights, also agreed that these lights were well below standard, advised me i should take them back for a refund.

I had to pay the garage again to remove these lights, in the mean time i just purchased lights from another supplier, as i didn't want to get an exchange from eurocarparts and have the same problem again. And pay on labour for a third time.

This was a click and collect order - the day after fitting, i called the Wembley branch, who advised me to call the head office. I called the head office who advised me its nothing to do with them, and i should speak to the wembley branch again.

Once i finally got through to someone in wembley again, they advised there is a 365 day return policy on click and collect orders.

I advised them that i had to pay on labour to get the faulty lights removed, and that i wanted to make a claim on that. They advised that if any labour claim was to be made, that it would have to be sent away and be assessed by the manufacturer and that could take some time. They advised me that if i did not want to make a labour claim i could just come in with the faulty headlights and get a refund.

Yesterday i went into the branch, to be told totally different things.
They were offering me a replacement of the same brand, but why would i take the risk on the same brand again?

I was then told it would have to go back to the manufacturer for a test which can take up to 4 weeks even if i wanted a refund.

In the end i had to fill out a form, send the part off, and god knows if i will ever hear from these guys again.

Constantly changing advice given according to how they feel, the left hand doesn't know what the right hand is doing in this place.

Wasted 350 pounds

Number 1!
DELIVERY SERVICE - Terrible - Needed a battery for my sons car, said same day delivery available, thought great I'll have it and ordered it. HOURS later, coming up to store closing time, rang the store and was informed that the van left early in the morning and I was too late, explained it says same day delivery, told no, it will be 3 days!

Number 2!
DELIVERY SERVICE - Terrible AGAIN! - My wife's car needed a battery (I know!) she is a Nurse, ordered a battery and paid for next day delivery - 01/05/2020. Get a text from DHL on 01/01/2020 saying the battery will be delivered Monday 04/05/2020! Contact the store, explained the situation and that the battery was needed for today. Informed to go to the store to collect and delivery charge will be refunded.
So, I travel the 11.5miles to the store and there is que outside (COVID-19), not a problem, but it starts to pissistantly rain. (Glorious where I live so didn't take a coat) I ring the store, updated the guy on the phone and enquired if I could just collect the battery, only to be told that as DHL are delivering, the order would have been sent from HQ and there was nothing he could do.