EtsyReviews 1,566

Before you start an account review everything very carefully. I knew they took a percentage of sales most do, but I didn't realize they charged you to list items. After browsing the site, it seemed more like small businesses and not a place for those of us who liked to do crafts and make a little bit of money. I was under the impression it was a great place to sell crafts for those of us who do it because we love it, and just want to make a little money, but after looking at the sellers, they seemed more like small arts and crafts stores.

I am a seller on Etsy for 6 years and I find it challenging and fun for the most part. My shop has many different vintage items for sale. I love the diversity of having a curiosity shop online with shelves I keep well stocked and shelves I don't have to dust.
I advise buyers to be curious and ask the seller questions.
A good seller will answer them honestly and promptly.
I advise the buyer to look at the reviews before making a purchase.
I also advise the buyer should read the whole sellers comments. The section of shop policy is very important in that the seller will alert buyers of the "rules" like refunds or "all sales final" etc.
Most sellers will not refund the shipping as the shipping services don't either, ie, FedEx, USPS, UPS.
Why should a seller pay to take back an item if the seller wants to return it? Unless it was sold and was "not as described", then the seller should pay for shipping.
I have had many contacts with the staff at Etsy, and they always get back to me promptly and always try their best to resolve any problem or issue I may ask about.
They go to great lengths to make suggestions or to explain a policy or steps that should be taken next to correct the problem.
I like Etsy, and I am glad and proud to be a merchant there.

Etsy used to be a wonderful handmade marketplace, USED to be. The problem with this company is the horrible unfriendly and completely unprofessional people working behind. Non existent customer support for sellers or buyers, NO number to call, emails get's automated responses. Now, with their wholesale and expansion, you got all the sellers form Alibaba, Aliexpress, DHGate and all those asian cheap marketplaces filled with FAKE items and mass produced items, been sold as handmade on etsy. WHAT A JOKE!

ETSY IS A HORRIBLE COMPANY THAT NO LONGER CARES ABOUT IT'S SELLERS. THEY FORGOT WHO MADE ETSY SUCCESSFUL, THE SELLERS!

The new CEO care even less for sellers than Chad the previous CEO did. Josh only cares about making money at all cost for the shareholders, as the good capitalist he is proud to be. The old values and what once was Etsy, is completely GONE!

I hope their greed and lack of moral values and appreciation for the people who made Etsy be what it is today, make them fail. They're horrible people, trust me as an insider I know!

DONT EVER USE ETSY:

I sold a Chanel Vintage Sunglasses (Chanel *******) on Etsy in the value of $2.000.

The buyer got the glasses and decided she wanted to return them.

She sent me back an EMPTY package, and Etsy said they couldnt hold the buyer responsible.

I had to hire a lawyer to take them to Court.

Etsy is the WORST shopping website Ive ever used!

************
NUNCA USE O ETSY:

Eu vendi um óculos de sol vintage da Chanel (Chanel *******) no valor de 2.000 dólares.

A compradora disse que queria devolvê-lo.

Ela me enviou de volta um pacote VAZIO, e o Etsy disse que não poderia responsabilizá-la.

Eu tive que contratar um advogado pra levá-los pra Justiça.

Etsy é o PIOR site the compras que eu já usei!

Is like running a store in the Third Reich or Soviet Russia. The whole site is toxic with snitches and spies who will report competitors to bring them down.

We recently found out that one of the things on Etsy that can affect your search ranking (ie how you get seen in search) is something called a "citizen score". Now one can understand if this so called score is based purely on business criteria, such as the service you provide to consumers (as expressed in reviews) how you handle problems, how quickly you ship orders and so one.

However it is also based on how the mods on the forum rate you and whether they consider you a good contributor or a trouble maker. Now lets be clear that the so-called forum mod is an entry level position and so these high school hipsters are judging people who are skilled artisans. Or in my case, a person who has the highest degree qualification one can gain in my country. And in my country you cant do a degree with multiple choice questions. Nor do we have degrees in baton twirling! So these quasi educated kids are passing judgement on how good a "citizen" you are based on what you say in the forums.

Now you will begin to see the sense of the references to Nazi Germany and Soviet Russia - both of them snitches and informers paradise.

My apartment's aesthetic is mostly comprised of stuff I have purchased on Etsy at this point. They make it easy to find stuff for your home from online sellers and while it can sometimes take a while to receive the item you buy, I have had nothing but positive experiences with the sellers. I've only had to deal with customer support in one case, and they were able to resolve my issue quickly. Very pleased with them and will continue to use them in the future.

Etsy asserts that when you order an item and fail to receive it due to loss in transit, you bear the risk of loss, not the seller, even though you have no control over the shipping method or whether insurance is purchased. This policy means you pay but get nothing if the item is lost. This policy violates Uniform Commercial Code § 2-509(3) and is therefore contrary to law in every state. Other seller sites (like Amazon Seller) recognize that risk of loss remains with seller until actual receipt. Etsys policy cheats you out of your money so it can profit.

I ordered an item on Etsy on 5/13/18. As of today (5/22/18), the item has not been shipped and the shop owner will not return my inquiries. Be aware of who you are buying from on Etsy. Some vendors are reputable and some are scamming (you know whats). As for Etsy itself, they have no contact phone number to reach them to discuss these issues. I'd just stay away from that site and buy direct from the vendors that are trusted.

I've ordered from a couple different shops and love them all. I've only had one issue with one shop but Etsy's customer service team was able to help me get a fair resolution.

I just want to remind other potential customers that Etsy itself is not selling the items you see, individual shop owners are so if you have a problem with a shop you should contact Etsy for help and if for some reason Etsy can't help you then you should contact your bank or credit card company.

Overall, Etsy has been pretty great and the variety of shops available is amazing. There are some seriously talented artists on Etsy and they shouldn't be lopped in with the few bad apples that give Etsy a bad name.

My fiance recently ordered a ring set that I had picked out from an Etsy shop called ""Zhedora." Over 2,900 (5) star reviews was the main reason I chose this particular Etsy shop. All their jewelry is claimed to be hand-made, which can take 3-4 weeks. On the day he was told the ring would ship out, he received an email stating my ring would not be ready for another 2-3 weeks because they were flying to Canada due to a death in the family. I understand things happen, but this was the day the ring was supposed to ship out, so why wasn't it ready yet? They offered a 10% discount for the ring, but would only apply the refund after the ring arrived. My fiance obliged rather than to cancel at that time. After over two months of waiting for my ring, I was so excited to finally put it on my finger. From a distance, it was beautiful, but on closer inspection there were very obvious flaws. The center stone was set crooked and a bit cloudy, and the ring was not stamped 18K, as they stated it would be. Within a day of wearing it, the center stone was so cloudy that I was embarrassed to show it off. Afraid of hurting my fiance's feelings, I didn't mention it, but was relieved when he noticed it. He then contacted the owner, who responded with, "did she get it wet?" Their page states, "All of our stones are incredibly tough and durable." Not to mention the fact that the care instructions say to wash them in warm soapy water. He argued back and forth at which point the owner wanted to call and explain their different stones and (at our cost) offer an upgraded stone for another $400.00. He then requested a refund,, which to our relief, they did not fight him on. I will give them credit for allowing us to return the ring, but I would NOT recommend buying jewelry from Zhedora.