ly g.

I am a seller on Etsy for 6 years and I find it challenging and fun for the most part. My shop has many different vintage items for sale. I love the diversity of having a curiosity shop online with shelves I keep well stocked and shelves I don't have to dust.
I advise buyers to be curious and ask the seller questions.
A good seller will answer them honestly and promptly.
I advise the buyer to look at the reviews before making a purchase.
I also advise the buyer should read the whole sellers comments. The section of shop policy is very important in that the seller will alert buyers of the "rules" like refunds or "all sales final" etc.
Most sellers will not refund the shipping as the shipping services don't either, ie, FedEx, USPS, UPS.
Why should a seller pay to take back an item if the seller wants to return it? Unless it was sold and was "not as described", then the seller should pay for shipping.
I have had many contacts with the staff at Etsy, and they always get back to me promptly and always try their best to resolve any problem or issue I may ask about.
They go to great lengths to make suggestions or to explain a policy or steps that should be taken next to correct the problem.
I like Etsy, and I am glad and proud to be a merchant there.