etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Not sure how the cameras stopped working, but that's what the issue
Bolted right in to place just had to cut a 3" square into front shield.
Order process was seamless. I received exactly what I ordered and was expecting. Shipping was timely.
Easy quick and great price. Shipped right away
I will use this company for future purchases.
Easily able to find exact replacement parts for my trailer lights to keep the lights consistent.
Highly recommend, great communication, great price, fast ship! Thank you
Parts were in stock and very easy to order. I had my order in 3 days
Ordered my trailer hitch reciever and it arrived withing a couple days. It was a nice and quick shipping/delivery. And the install was very simple just 6 bolts to attach it
Very good. Produce is was what I needed. Good price, works well,
Ordered replacement oil bath caps made out of aluminum rather than plastic (2 have cracked just sitting in my driveway). Confirming the right aluminum cap replacement was questionable because the description and specs DID NOT include the thread diameter, only the overall cap diameter which didn't help me verify a match to my plastic caps. Calling customer service also didn't help because they don't have access to the actual parts. Parts arrived, wrong size, working with Customer Service to resolve.
Took less than 10 min to look up a compatible hitch receiver for my vehicle and find a location that would install it for me. Easy peasy, would use again.
I put in the year, make and model of my vehicle and was able to find exactly what I needed!
Plenty of information to make an educated and satisfying purchase.
Took immediate care on mix up on order and shipped out same day and my purchase was at my door in 3 days.I will order from them again.Great company.
Great guided product videos! Made all the difference when choosing a vendor.
Ordering and delivery were fabulous. However a couple of the hardware bags were tore open from transport and a 3/8" x 1.25" carriage bolt was missing. May have fell out when I opened box, not going to sweat it, picked on up and will do install this weekend.
As per usual, trailers site was easy to navigate. The chat feature worked flawlessly. I ordered the AC Unit that they recommended as a direct replacement. Was worried when a technician said they are inconsistent with using the existing distribution box but mine was plug and play. Took longer to clean the roof where the old unit sat to ensure a good seal than it did to install it. The follow up from shipping and customer support were exceptional as well.
Good experience overall i accepted it for another purchasing agent
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members