etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Returned item, paid shipping, waiting on return of balance. Not impressed.
Fast delivery and website was helpful. No issues and part was easy to install
Nice cover - shipping was quick. The directions as to how to install the cover were a little lacking - but it's a cover - it was easy to figure out.
Needed trailer parts for my business and had what I needed for a great price and shipping was super fast.
I traded my car in and needed a new hitch, so I returned to E trailer based on my previous experience of installing my own hitch and getting seven years of good use out of it.
It would've been ideal if I could have merely purchased a different bracket that would adjust my old hitch to the new car, but I don't truly know if that is even possible.
Nonetheless the hitch was delivered promptly, and I was able to install it on my own. Very happy with the result.
Simple ordering process. Fast Delivery. Direct communication from order to delivery follow up. Perfect fit.
Lights that were ordered, same brand as light bases, contacts would not clear the inside flange of the bases. Another brand of lights had contacts closer to the center line of the light. These lights fit the bases. The pigtails, however were too tall to allow the bases to mount flat. Had to cut the ends off of the pigtails & purchase terminals locally, to allow the lights to mount flat, on the MH surfaces.
Hitch and light kit delivered in 2 days. Ordering was very easy with quick confirmation
Product arrived well packaged, as described, and quickly.
As always perfect in every way. From presale help, selection, pricing and fast delivery you guys are awesome. Looking forward to my next purchase!
I ordered and my swing arm showed up on time just a few days later. I received UPS notices and was able to greet my UPS product for delivery.
Etrailer makes it super easy to find the right products for my 2 trucks. Both my 2019 chevy silverado and my 2012 chevy silverado towing mirror fit perfectly. The installation video provided be Etrailer was spot on. Thank you.
Fast shipping, big bag had a hole but good thing everything was inside of another bag
Good quality products, shipping time was excellent, no trouble at all ordering
As always, etrailer has provided parts as described and with fast shipping! Custom 5th wheel install brackets fit as expected and were correct for my vehicle.
Easy ordering! Very quick delivery and packaged very well. Not my first time ordering and will be one of my go too suppliers from here out.
I've been shopping here for years and find the platform simple and well sorted so I have never had to return or exchange stuff. That's the best I can hope for. Plus my money isn't going to that other mega online store and funding billionaire rocket hobbies. Thanks.
Fit perfectly and easy to install. This is the second time I have gotten a hitch from this company I recommend to everyone. Thank you
ETrailer had the exact part I needed at a fair price that was delivered at nearly Amazon Prime speed.
No problem with order. Came very quickly. Have not had a chance to get them on trailer yet. Hopefully soon. Will be using it in a couple weeks!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members