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How would you rate E*TRADE?
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Germany
6 reviews
23 helpful votes
Follow laten d.
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I firmly alert against drawing in with E*TRADE, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: May 1, 2025
California
2 reviews
1 helpful vote
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Horrible customer service
February 25, 2025

The wait times on hold are ridiculous 20-30 minutes just to get someine on the phone. Then, they again put you on hold. One representative will ask for certain credentials or informtion to get into the account while others ask for additional information. Very frustrating...

Date of experience: February 25, 2025
Andorra
1 review
0 helpful votes
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We still not paid, but E*Trade is still doing advertisements on discounts, for people who don't know, they still want to rob more people, people please they don't pay, don't invest your money thanks to GAARD.IO for helping me with my money refund

Date of experience: February 14, 2025
Germany
1 review
0 helpful votes
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Read
January 12, 2025

L lost $5000 for months/weeks, it all started with $250, $500,$1000 I had to report to.cliprecoup after showing them the proof of the transaction my money got recovered. Search for them on your browser

Date of experience: January 11, 2025
Bulgaria
1 review
0 helpful votes
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Beware scam!
March 26, 2025

I had an awful experience with E*Trade. I trusted them with my investment, but when I needed access to my funds, they suddenly became unavailable. Customer support was a nightmare—they kept giving me the runaround, avoiding my questions, and offering no real solutions. It felt like I had lost everything. Thankfully, Zelrit LLP stepped in, took action, and helped me recover my money. I can't thank them enough for their help.

Date of experience: December 31, 2024
Nigeria
1 review
0 helpful votes
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Read it
January 13, 2025

When I got hacked (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser.

Date of experience: January 11, 2025
Maryland
1 review
0 helpful votes
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They are Clueless...
December 13, 2024

My Roth IRA account has been restricted since 2019. This whole year, I have been trying to either get it unrestricted or transfer my money out. It is ridiculous that this issue is still unresolved. It is worth filing a complaint with FINRA, moving my accounts elsewhere, and passing along knowledge of this long-running issue to others so they can be aware.

Date of experience: December 13, 2024
Utah
1 review
0 helpful votes
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Illegal Operations!
December 13, 2024

AVOID E*TRADE AT ALL COSTS!

Absolute Nightmare Customer Service Experience

I've been trapped in a two-month bureaucratic hellscape trying to unlock my brokerage account. Despite repeatedly submitting all required documentation (W9 and Social Security card), E*Trade refuses to unlock my account.

CRITICAL ISSUES:
- Endless phone calls (45-90 minutes each time)
- Constant runaround from customer service
- Perpetually "busy" managers who never resolve anything
- COMPLETELY BLOCKED from trading or selling stocks
- SUBSTANTIAL FINANCIAL LOSSES due to their incompetence

Their system is fundamentally broken. I've lost THOUSANDS of dollars while they play bureaucratic games. This feels like financial imprisonment. No company should be allowed to prevent a customer from accessing their own investments.

Run, don't walk, away from E*Trade. They are a nightmare for investors.

Total Rating: 0/5 Stars 🔥

Date of experience: December 3, 2024
Canada
1 review
0 helpful votes
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Despite the fact that my case was valid, customer service did not respond upon my request even after a few exchange emails. Had it not been for S I M O N C H's intervention, I would have ended myself deeply in debt and lost all of my money, including the account.
They saved me and returned all of my money.

Date of experience: October 15, 2024
Alaska
1 review
0 helpful votes
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I never thought I'd see my money again after falling victim to a devious broker scam. The company seemed legitimate at first, but soon vanished with my hard-earned savings. I was devastated and lost hope until I discovered MONEIO RECLAIM. Their team of experts worked tirelessly on my case, navigating the complex world of online fraud with remarkable skill. To my amazement, they successfully recovered every penny I had lost. Their professionalism, determination, and expertise were truly impressive. They turned my nightmare into a success story, proving that there's hope for scam victims. If you've been defrauded, don't hesitate to reach out to them - they're the real deal in fund recovery.

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Ive applied to upgrade my options over a month ago. Every time i call, i'm told i need to revise a form. I revise the form, and while on the phone with your CS, I have them verify that it is correct. I dont hear anything, so I call back, and am told i need to revise the same form I've revised 2-3 times. They will not let me talk to someone with authority so i can figure out the problem. Your CS sucks! Also, I've noticed that your options pricing is higher than other brokerages. Twice this date I've found I've paid more per option than people on other brokerages. Your CS and program need to revised! I can not get any satisfaction from the options upgrade request made over a month ago, I am paying more per option, as well as paying fees for options. The service is terrible!

Date of experience: July 29, 2024
Germany
1 review
1 helpful vote
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The worst ever account
February 16, 2024

For stock plan account: no transparency, no document about fees, no statement after charging. I was tricked into paying 75$ for nothing, and they sold my stocks without permission. The transaction is a disaster. I wasted at least 5 hours on bull$#*!. The representatives on the phone knew nothing about what they were talking about and constantly gave me completely fake or wrong information! In the end, they made me pay for their fault and I had to worry for almost a month and do 4 times transfers to finally get a simple task done. There is also no documentation, and no transfer record for what they charge. I wish to have nothing to do with this company again!

Date of experience: February 16, 2024
North Carolina
2 reviews
0 helpful votes
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Many times the website is unusable for one reason or another. Today I can't even log on. I never get a status email, nor is it possible to get customer support on the phone. So, basically I don't have access today, period. If it wasn't such a pain, I would have switched brokers long ago.

Date of experience: May 13, 2024
New Mexico
1 review
0 helpful votes
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Etrade is Garbage
May 13, 2024

The Etrade site broke down 5/13/2024 at aprox. 7:30 a.m. while I was using it and stayed down. I could not trade and lost lots of money on a trade I was just about to enter. I also lost money on trades that I was already in. Inexcusable. I called customer service and they said they are trying to fix it. Trying is not good enough when I'm losing money.

Date of experience: May 13, 2024
Colorado
3 reviews
8 helpful votes
Follow Agustina C.
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It went from the best online platform to trade to the WORSE since it got bought by Morgan Stanley!
If you need to talk with someone FORGET about it. You get placed in a waiting line for 30 to 50 minutes. You end up hanging up, tired of waiting.

Date of experience: February 23, 2024
Florida
2 reviews
10 helpful votes
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So apparently E*Trade allows their new hire trainees to manage wire transfers now. Either the Trainee messed up, or the Manager messed up, but due to someone's oversight, they did not submit the Wire Transfer in time (we requested at noon today, and they didn't submit until after 4pm when the federal reserve closes).

This has caused us to miss our closing payment on the home, which has delayed closing until payment can be received, which won't be until Monday. We've had movers scheduled, utilities transferred, and other financial costs and losses due to E*Trade's mistake.

We will be leaving E*Trade first thing on Monday.

Good luck, if you choose to stay with them.

Date of experience: October 1, 2021
Oklahoma
1 review
3 helpful votes
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Horrible interface if you need to reset your password. Super frustrating, can't do it online, requires you call customer service with up to 30-minute wait, and then when you go to give them feedback in their feedback form to improve their system it says "unsafe characters in comments are not allowed", even took out all the hyphens - icing on the cake

Date of experience: August 31, 2022
Italy
1 review
0 helpful votes
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No reply
August 3, 2023

I sent them a fax to open an account. Still no reply after 9 days. I call them to hear what happened. They said that it can't be opened. It would have been nice to receive an email... Only positive thing: there is a human being picking up the phone and being able to answer questions.

Date of experience: August 3, 2023
California
1 review
1 helpful vote
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IDIOTS
March 6, 2024

Don't understand English. They change the subject. The chat rooms have $#*! holes. Their tax department is filled with high school drop out dope smoking idiots incapable of doing their jobs.

Date of experience: March 6, 2024
Colorado
1 review
4 helpful votes
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Trying to set up an account with ETrade today. They wanted copy of drivers license. Didn't like that Texas has black and white photo and agent suggested that I CHANGE a government issued document by adding pixels and color to it, just in order to open the account! Sorry, nope, not committing fraud for you guys. Fix your software!

Date of experience: February 21, 2023

Overview

E*TRADE has a rating of 1.5 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with E*TRADE most frequently mention customer service, wait times and debit card. E*TRADE ranks 107th among Brokerage sites.

service
116
value
105
shipping
16
returns
18
quality
105