E*TRADE

I have an account value of 1.6 million with them. I have beeen with Etrade for over 13 years. I have never needed their employee services as I simply used the platform for personal trading. Last week I made a stock purchase that resulted in a $5,000 margin call. Their margin employee called and asked how I'd planned to cover the call. He said I can sell off some stock or I can transfer $5000. I told him I'd transfer the funds that day. I did. The next day I get a trade confirmation that he sold $4900 worth of stocks that resulted in a $645 loss. I tried to call them and was told I cannot speak to anyone in the margins dept and cannot be given a phone number to discuss. I will be moving every penny out of Etrade and to a different platform that knows how to treat their customers.

Time and time again, when I place an order and the stock hits my target price, my trade does not get executed. This is not just a one time event, it's very common and so frustrating. I place Limit Orders, and of course I never get a better price than my Limit, but not getting my orders filled at all, when my price is at the market, results in my losing real money. I don't know how or why they stay in business if they can't fill your order when the market shows they should. What's the use of having an account with them? I will have to look for an online broker with a better track record.

It is stunning how bad the customer service is. Really. The wait to use the chat function can run 3 to 4 hours. Reaching them by phone may be as bad -- I've never waited long enough to find out. Why use Etrade when it has competitors whose customer service is so much better?

Do not invest your hard earned money with this group. There is no upside with this bunch of thieves. They will steal your money. Unknown fee's. Reverse splits that reduce your share count, with fee's on top of them. Then they will sale your stock without your Authorization. Apparently they reserve the right to do this. Thieves... The one Star was an over rating. Had to put it in order to leave a review.

Account was locked/restricted for no apparent reason. Was asked to send in photo of Drivers license, bank statement, W2, Social Security card, passport. Only thing I didn't have was social security card. After several multiple phone calls and several hours of back and forth my account is still locked. Was told I have to request and send in a new social security card before I can have access to my money. This was ridiculous. None of was needed to sign up or start initial deposit. (At first I actually felt positive about etrade and enjoyed the interface, didnt last long)Customer service was no help and gave bad information several times. If the money was needed for rent or food I'd just be screwed. After I finally get this straight I will transfer EVERYTHING out of E-trade and not look back. Worst experience with a financial institution. Do yourself a favor and choose ANYBODY but them. 0 Stars

E Trade fails to respond to correspondence. Customer service does not exist.
They do not follow the laws of the state of Florida, seems they make up their own as they go.

Wish I had known how bad their ratings were before waisting time with this company.

I was informed automatic dividend deposits from my retirement account MUST include all stocks in the account. Dividend reinvestment of select stocks in the same account is NOT an option. Furthermore, I've spoken with 5 different people over the last 3 weeks to confirm dividends would be automatically deposited into my checking account. After receiving 3 different responses in 3 weeks, today I was informed no deposit would take place for another month; now the 4th different answer to the same inquiry. When I asked why this would be delayed another month, I was informed no answer could be provided and they would call me back by the end of the day with an answer. Of course, this did NOT happen as promised.

When I call, the wait time has been either 60 or 90 minutes. This is unacceptable to me. This has been the most frustrating customer service experience of my life. Im just trying to get a new password and the website keeps directing me to make a phone call

I tried to open an account. It was immediately restricted for "fraud" after multiple calls to customer service--each with a wait over 60 min--they were never able to resolve whatever their issue was and wouldn't even let me close the account and I'm out the deposit I made when opening the account.

Worst customer service, after opening an account and depositing my stimulas money of $1200. 00, I traded a few stocks then went to send out $500.00 to help a friend with a funeral charges. E*TRADE froze my account. I have spoken to customer service for the last 4 days, send a picture of my id, to no avail. They are keeping my money and I don't know what to do. I am 72 years old and this is hard on me. Who can I report this elder abuse to?

I verified my account back in July by allowing them to ping my account and deposit a few cents into my account. You verify it by putting in the about of money that was sent to your account through the deposit. I did one trade and now came back a few months later and it says I have to start the process over again. Except now wait times are over 2 hours daily. So there is no reaching them to verify an account. This is really the worst trading company ever. I miss when Scottstrade existed.

Used E-trade for many years before shady practices got me to switch to better financial service companies out there. There was a time they closed out a stock position on their own because the account value had dipped below some threshold. It was done without warning and I only found out about it when logging in one day. Once I switched to better online financial companies, I got to see how much better service one could actually receive and to this day I've never had a repeat of the shady practices employed by Etrade. If you're looking for a good online platform for buying and selling stocks, mutual funds, etc. Look elsewhere.

I've been investing for almost 40 years now and have dealt with many of the different online platforms for trading. Some were by choice, others were chosen because of the 401K from the business I was working for. Etrade by far was the worst of the bunch.

Currently I have been waiting do get a corrected 1099 form to do my taxes. They told me I would 1 to 2 weeks and as of yet it still hasn't arrived. I filed my taxes doing the correction myself and now if the IRS doesn't get the corrected 1099 from Trade I'll be subject to an audit.

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