E*TRADE

Etrade's website hangs up during peak trading times, and I was blocked from placing a trade on Friday just before mkt close. Was clearly their server not responding b/c I was able to load and access Gmail/yahoo/Schwab just fine. By the time it let me into my accnt to place a trade, 3 min later, the mkt was closed. Never once had even a slight delay from Schwab. I also like Schwab's trading interface much better (w/ Real time quotes and basic stock trading range history & your ownership on the same page) than Etrade's. I used to like Etrade much better, but they attrophied over the years while Schwab greatly upped their game.

Most of the positive reviews of Etrade were several years ago. Since JP Morgan took over, the platform has become slow, buggy, and frustrating. Customer service calls take a minimum of 30 minutes to get through, after which one is directed to technical support to wait another 20 minutes.
I have been an Etrade customer for more than 25 years. I have moved my 4 accounts, including three IRA accounts, all totaling over $4 million to Tastyworks. Their platform is fast, efficient, logical and easier to use.
Trading has become a pleasure again instead of a frustrating ordeal.

I've been with E*Trade before they were ever "cool". I started trading with them in late 1995, and each time I consider leaving, I find reasons to stay. They seem to appreciate my loyalty, and the managers of the few branches I've visited (yes, E*Trade has a few physical branches), they are very welcoming and highly respectful of my loyalty. Yeah the trading fees are of the most expensive on the Internet, but they are now giving us more incentives to stay, and attempting to correct their prices to more competitive levels.

I was looking to open an E-Trade account from abroad as an American citizen living in Germany. I called a man named Mario Gurra who told me to send over my information to his email digitally and that it would take 2-4 business days until I received a conformation. He also gave me his phone number and told me to call him once I sent him everything. I proceeded to call him and he never answered. I was only able to get into contact with him through contacting customer service. He kept coming up with excuses about why the application couldn't be completed. He was a total jerk and very arrogant. I will be putting my time and money elsewhere. I am disgusted that E-Trade uses such unprofessional people. I would recommend not putting your money into the hands of a company that puts people in charge who are clueless.

Etrade is my broker for investing in stocks. They closed my account for no reason - no one can tell me why. My money is locked up - I can not access it.
I need to snail mail them a slew of docs... still wating...

Etrade mis-reported my cost basis inside my IRA on a limited partnership. This is causing me to owe $27,000 in taxes for UBTI. The company won't explain to me how this is being calculated so that I can help them fix what they did. I can't speak with the department that handles the reporting. I was told today that "Even if they wanted to speak with you, they couldn't" What kind of company makes policies that prohibit employees from helping customers with problems?

Nothing but problems with them, nothing is easy and trying to get through to them is impossible. Awful compared to others and I just want to take my money out and leave but I can't withdrawal my settled money. So bull$#*! and I have been on the phone waiting for 2 hours already.

I have been trying unsuccessfully to establish an account since December – it's now February! If I call them they put me on hold for hours. Right now I'm on their "live" chat and in a queue that started at 176 minutes! That's right, almost 3 hours for a "live" chat.
They put a hold on my account because they needed a couple more documents. That's fine, that's understandable. I sent the docs, they received the docs, they processed the docs, but then, they did not cancel the hold. I can't do anything with this account. They provide no reasonable service, yet their only business is to provide service.

I've been calling to the customer service number and I wait for more than 2 hours yesterday and today and no one answer the phone and the Chat service is not available since at least last week. No way to contact customer service. My last call was one hour and no one answered. I took a picture because I couldn't believe this.

I spent hours on hold just for them to play their stupid game. Hours! "anybody there" conveniently they cant hear you. Are you kidding me! Spent hours on hold to get to the next agent and you guess "hello anybody there

They are the worst customer service I have ever seen. I'm talking 1 hour hold times. They only way to fix the problem I had was to talk to someone and they had me on hold over 1 hour. You are lucky if they even answer after an hour!

I bought 2000 shares of ICCT at.14. I saw it jump on august 28th and sold for $1.82 thinking I did great.

Next day E*trade took thousands out of my account at $2.94 a share to cover a "short" saying there was a reverse split and I did not have 2000 shares to sell. Then why did they not update my account with the correct number of shares? And they waiting a full day while the stock climbed before buying on my account without my permission!

When I called they said it was the "firm's decision" not to fix the problem they created!

I have filed a complaint with the SEC.
E*trade made the purchases attached in pic without my permission!

I have been a long term customer of Etrade. However, of late, there have been so many issues. I have recommended numerous clients of mine to Etrade. However, I am forced to take mine and my client's business elsewhere.

They are not the same. They are arrogant and high handed. Time to find an alternative.

This company has the absolute worst customer service i have ever experienced.
Getting a hold of them is just impossible.
Requested them to contact me:
- they sent a generic email from a noreply email adress that my case has been closed. Which case?
-called me and when i answered played an automatic tape telling me which number to call. When i didn't say anything, they just hung up.
- referred me to a live chat that has been inactive for months.
Great understanding of a 'customer service'!

Etrade was a good broker until they changed their PDT restrictions. Apparently in November they changed this. If your account gets flagged they wont lift the restriction after 90 days. Every single broker since the begging of time lifts the ban after 90 days. My account was flagged in october right before they changed the rules. Absolutely crazy. Also, no notice to the public. Didnt know a thing about it. They should atleast make an exception for people who got flagged before they changed this. Wont be using them anymore.

This company is insane.

Over 1h wait on the phone to speak with a representative to move my funds out of this account.

The site is broken and doesn't allow me to add an external account. The representative closed my account before I moved my funds out. What in the actual F#$%?

Now calling back I have a 90 minutes wait time?!?

Stay away.