E*TRADE

45-minute wait at *******331. Not a single contact form at https://us.etrade.com/contact-us. After six separate attempts (resetting my password) to authenticate, I still hadn't been able to get into their tool. No, before anyone questions it. I didn't put in the new passwords incorrectly. Etrade should hire more support, a 45-minute wait is unacceptable. I called Morgan Stanley (their owners) and complained about it. MS patched me into Etrade and the support specialist was unable to help me reset my password properly.

Bad showing here... Etrade is completely blowing it. Pity, I had $50,000 to put in today. TD Ameritrade it is! Teach them the hard way, in the pocket!

Etrade hires a whole bunch of lazy customer service rep to do the work. It is extremely horrific when wanting to talk to someone or finding out why the accounts have not yet been set up after a few months. Applications submitted many times per instruction, but then, all they bother to do is rejecting the applications without telling you why. I highly recommend to stay away from eTrade.

Unbelievable the lack of service from this entity. Ordered a replacement debit card on 5/27/22. Not only did I not receive and had to message and contact via phone (Chat Offline for 2 weeks), but 5 separate requests to have my debit card delivered, instead my case was cancelled and closed without any communication to me via phone, email or text. Additionally, unable to order a replacement online. WTF! How is this good business.

Again, my account value changes prior to next day's open from the higher value I recorded AFTER close the prior day. They refuse to do anything saying their records are correct. They manipulate the values of the call options I have in my portfolio to where upon an option expiring "out of the money", the value lost exceeds the total amount I had even invested. How's it possible to lose more than the original call option investment? You can't possibly lose more in options. But they fandangle their records to show "everything looks correct on our end" BS. I have filed complaints with a few agencies, and they go through the motions and nothing ever gets done about it and they keep getting away with it. They won't stop until my account is bled out. There's money to be made in the markets but it really is one huge scam where the large institutions and investors are favored, leaching from the small investors. It's a big brotherhood and all they get is a slap on the hand saying, "don't do that". I see it stop for a while and then it starts all over again.

In order to defraud gullible individuals of their money and time, they imitate and replicate legitimate businesses and websites. Until your money is stolen, you might not even be aware that any of your investments have vanished.

The quick recovery of my money was made possible by t.O.N.E L.td's prompt intervention.

Waited 2 hours for customer service to pickup, and the stupid $#*!ing $#*! piece of $#*! hung up after 1 minute. I hope his entire family gets cancer. Etrade Customer Service is bottom of the barrel full of monkey $#*!ed robots. If I was a vampire I'd hunt them down and drink all their break for $#*!ing breakfast, lunch, and dinner.

Decided I wanted to try etrade out to change things up. So I deposited 200 bucks and made some trades decided I didn't like their platform and waited for funds to settle. Tried to withdrawal the 210 like 3 days later, and they can't verify my phone number and all this other $#*!. Customer service is absolutely of no help. My money as of now is stuck and it's so so so annoying. This is by far the worst brokerage I've ever used in my life. Stay away!

I've been an etrade customer for over ten years and given then countless trading fees but suddenly the margine department has decided the short side of every option spread within 2% is a risk and they will close them all and charge you $25 for each one. Customer service really doesn't care they are well aware of the ridiculousness of the situation but come right out and tell you they have no control and can't help you. Now that it's going to Morgan Stanley they just don't care, try and trade option spreads with them and they will close them before they make money and charge you on top of it.

I tried to no avail to resolve this issue at the lowest level. Somehow, the math of eTrade failed to credit a balance from my bank transfer; though it's not a big amount, it is my money, and I'm tired of reaching out to incompetent representatives who can't figure out an answer. I'm escalating this theft to the governmental authorities in hope that someone will hold eTrade accountable. I already transferred my Roth IRA to the competition, and will ensue with the rest of the traditional IRA portfolio.

Been calling *******653, spoken to Christopher, Zachary, Jocelyn and still going in circles. I thought my husband losing his dad in Nov.2022 was bad... it was nothing compared to dealing with E-TRADE customer service. We've been going in circles just trying to claim the beneficiary amount. We've been at it for 2 months to no avail. Asked to speak to case manger D. Torres. Told her microphone was not working so she was not taking any calls. Asked for business email. Told it could not be given out. Out for Corporate office numbers, told by Jocelyn she did not know it. What is going on? My husband is sick and tired of dealing with E*Trade. Is there anyone out there that can help?

I need to recover my investments for emergency medical reasons and cannot get in touch via phone, emails, or chat to see what I need to do. After Morgan Stanley took over ETrade the phrase "customer service' has disappeared 100%! It seems like they intend to steal all my funds I invested with ETrade!

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The beneficiary dept. took what was months to do a simple transfer of my mother's accounts (she had passed) to a new account that was set up for that purpose. After long phone hold waits (1-2 hours), the beneficiary dept. would make some excuse for the delay/ or ask for a new document or info, or tell me that everything would be completed in 1 to 2 weeks. It was always something. Now more recently, etrade screwed up the 1099 that they sent out to me. I notified them of this 2 & 1/2 weeks in advance of the April 18 filing deadline. Didn't receive it in time for tax filing so had to apply for an extension. Now more than 3 weeks has elapsed since filing deadline and still haven't received corrected 1099 despite their assurance I would have it by now. My advice is do not invest with this company. The customer service is some of the worst I have seen in any business.

Awful customer service! Hour long hold times and I have had to call FIVE TIMES to simply get a back-door Roth conversion done. This is not something they allow you to do yourself online and they screw it up every step of the way... My son did this in one 20 minute call with Fidelity. It was all handled. I have spent an entire day of my time on it due to the incompetence of Etrade service reps...

Used Etrade for over 15 years. Tax return goes direct to Etrade for more than 5 years. This year they randomly froze my account afterwards, no explanation, no help, say they will "research it".
My identify is confirmed, basically they are unlawfully withholding my funds. Getting all my money out immediately, as soon as I get access to it!

The back office has Brokerage Trust Form application all screwed up. But then do not have a means to talk to the person who provided asinine negatives about the data on the form. Maybe MS can fire the staff and add some quality people for the operation.