Got a returns authorization on Oct 15 and have not heard anything of my refund.

I'm very happy with my first purchase and plan to make more.

Easy shopping. Faster than expected delivery. Good fabrics and materials.

Love my dress everything went well!. Perfect for the wedding I'm attending

Overall experience was good. I won't be buying any more unnatural fiber items, however.

Dress was shipped internationally: custom made and delivered in less than a month.

Really happy with my first, non-customized items. Will be buying more.

The custom sizing gives me so many more options than I would have had otherwise.

Really fast shipping and easy to use customization tool.

E Shakti was on time. I received my dresses a couple of weeks after order.

Poorly fitting. There should not be a minimum of characters.

I can always depend on Eshakti for a perfectly tailored dress exactly to my needs and size.

Easy to customize. Wish there were more patterned dresses in comfortable fabrics.

I would certainly recommend this site. Good quality material and unique designs.

Customer service was very timely in response and accommodated my need for expedited shipping

Love the products. Customer service return email time is long

Unfortunately the fabric of my white shirt is stained! That's very deceiving

Will definitely shop at eshakti again. Loved the dress i bought!

The Good: They've remade a dress for me twice at no additional charge. I have at least 10 items from them that I absolutely love, and maybe 5-10 more that I at least like. For the most part, I find their work to be high quality. The cotton poplin fabrics are my favorites, and the crepe and georgettes are nice when they have a lot of variation in color and tone. I like the chambray and corduroy, too. And the jeans!

The neutral: Options visualized don't always match the actual garment you receive. A sleeve cuff may show four buttons, but actually have two, for example. The fit is different from item to item, too. Low hip length in one top might be several inches shorter or longer depending on the top. An order with multiple items can be held up if one item in the order cannot be completed for some reason. Their regular v necks are quite a bit wider than a "normal" v neck. I've had multiple things I bought altered because they weren't quite what I was expecting, but after minor alterations they were perfect.

The bad: An order canceled a day after it was made took three phone calls, six weeks, and a chargeback through my bank to be refunded. Each time I called they said they'd do it within 1-3 business days, but they never did. Some pre-shrunk fabrics shrink significantly, most notably the chambray. Sometimes you receive odd fitting things or puckered seams. One dress I ordered had sleeve cuffs that were two inches smaller than the measurement I'd given for my arm. Other items have been ridiculously large. Communication is hit or miss. You might get an answer, and you might not. I have a dress ordered since 12/11/22 that hasn't been made yet, but I've already received two more recent orders. They often advertise things that are not possible on check-out, like $6.95 to customize a top, but at check out the charge is $14.95 instead. When I've written to clarify or request an adjustment, I've never gotten a response.

KEEP VERY GOOD RECORDS. I'm pretty sure I haven't been refunded for at least 1-2 items I've returned, but I never bothered keeping track until recently because I never worried about it. After the chargeback through my bank, I have no idea what to think about this company.They are absolutely wonderful some of the time, and absolutely horrible at other times. Honestly, I'll probably keep ordering. The good clothes I've gotten are worth the hassles I've experienced and the money I've spent & lost. My heart wants to give them five stars, but my brain just can't.