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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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I had a very good experience, the customer service person did good job in helping me and want thank her.
Spoke with Floyd this morning, he was phenomenal. Floyd had great energy and was very helpful. The best customer service I've ever experience.
It was made so easy and safe by your people. I was kept informed at all times and was told each step! A pleasure to work with you!
It was very tight - in the sense that only the required words were used - it made it real - in a real way.
The audio - thank God - was super clear - that is confidence in a sound - instructions were crisp - to the point - he had everything he needed at his fingertips. The only reason I called at all - was that an email from NetworkSolutions appeared out of order (to me) - it appeared before I got instruction from You - thus my surprise. This apparently was due to dude initiating transfer just before things were settled between his end and yours - and so it was briefly odd.
When I logged in again - the process had advanced - Floyd confirmed all was good - and I went to get cake. Thank you for organizing this service - it has been years - but the experience is one in a million.
I've had a really great experience with the domain holding team. Very helpful and responsive.
Very nice person, and helpful - thank you so much!
We were approached by a buyer that we wished to purchase our domain name and as a company we have never sold a domain name
I was completely unfamiliar with the site and didn't understand how to verify or set up our account
The rep spent over twenty minutes with me ensuring that everything was set up correctly
She was very helpful and walked me through everything Thanks!
All Good! Everything was easy to use and safe. All set by step guidance provided. Fast customer support response. Thank you
Answered all my questions and was very knowledgeable. Got my problem solved quickly
Every question I had was answered in detail - assuring I was comfortable with the process.
Using Escrow.com is safe and secure.
My first time using Escrow.com. Setting up an account was easy. My ID and banking credentials were carefully validated, which is reassuring. I called with questions, and my CSR resolved them quickly. Great service!
Well the gentleman that helped me kept me on the phone & walked me through the entire process to ensure I wouldn't have to call back with any issues. Great service!
Pleasure to talk to and helped answer all my questions and concerns
I got excellent service. Kana figured out the problem I was having and corrected it. She certainly knows the system very well and has a credit to the company.
I called to ask for an update on my wire transfer and Floyd was very helpful and reassured me everything would be handled properly.
J's patience was OUTSTANDING. I'm a brand new user and she helped me make the signup process truly painless. I was able to clearly understand her guidance and her explanations simplified the process of opening a brand new account. She even helped me create a sample transaction and I was happy to see the simulated test in real-time. I really felt she stopped her entire daily schedule/routine to ensure my account was properly set up. This is extremely rare nowadays. Especially in the New Now, as we (hopefully) emerge from the lockdowns. Again, thank you so much, Miss "J" - the world needs more people like you!
Excellent
Kana gave me a detailed description of your escrow services including pricing and how the title and money transfer works. Also how the escrow service works with regard to inspection period and shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members