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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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Perfect for international transfer. Easy and quick.
I appreciated the human touch in having a rep sending an email. The one star deduction is in regards to the UI, some of the hyperlinks jumped back to the homepage instead of desired destination. The dash could make it clearer as to what stage the process we are in.
Transaction went well overall. Escrow was not clear on the next steps. Exact steps could be laid out in aclearer way. The action to take at the time payment received and payment secured are not clearly defined.
This is my first experience with escrow.com and I am impressed. Almost no wait time for an associate, very polite and helpful
Review process took longer than expected but otherwise a good experience
The process was very smooth and the Escrow.com team was great to work with.
The process went smoothly enough, but at certain points I (the seller) as well as the buyer were confused by the poorly designed UI of Escrow.com. Things that should have been obvious to us — for example, how to notify Escrow.com that we had completed a certain phase and therefore our counterpart should have been notified — just weren't obvious. The functionality is all there, but it's like any software that's been designed without sufficient testing on normal, everyday users.
Good and exciting experience. I would use the service again in the future.
I really appreciated the prompt reply and feedback via chat from the website. It helped us feel much safer and brought confidence to the whole process.
Working with Escrow was the best experience i ever had when purchasing a anything from anyone. I will recommend this site to anyone that want to purchases business online.
Awesome, wasn't really sure if this would work out but I put my trust in it and was able to purchase a vehicle from a private party 2,100 miles away. Both parties were made whole in a very satisfactory transaction!
4/5 stars but everything is was fine. The seller maybe had an issue sending me the domain.
It's a very smooth transaction and the response from the team is fast!
The escrow transaction saved me from an unscrupulous seller.
What was not good though, was the login in attempts to view the transaction. The site would not let me access the transaction without only seeing payment options. The time lag was not good either, as the other party was slow to post.
Horrible first experience, had a smooth transaction of product and purchase/sell between me and the buyer, the buyer accepted the product and escrow finished the inspection period within a day. After that I got a message and text that funds was disbursed and should be in my account within 48 hours.
I contacted them after 72 hours and they said that international wires could take 3-5 business days, fair enough. I contact them once again after 6-7 business days and they say that the funds will be in my account that night.
Around 20 hours passes, I contact them a third time and they request bunch of information to re-process the release of the funds. So it seems like it was never released, their support kept delaying me with automated message and the information they are requesting is exactly the same that was provided when I signed up and verified my account, not sure what their goal or point is with delaying payments and giving a horrible user experience.
Horrible experience, not helpful support, closes ticket after every email and assigns low priority to the tickets..
Highly recommended if buying or selling online
Thanks Guys
Amazing quick and issue resolved. Roberto was fast and knew what she was doing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members