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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Nothing for now - but speeding up the process would be great
Nothing but it would be better if the users have the chance to edit the settlement method under their txn without giving us a call.
Probably sending or ticket number would be good idea after the call for reference
I wish I could call same person to make easy to dealing with this transaction
Maybe sort of confirmation from escrow.com to at least notify the buyer that we received funds
You guys have been great since the day he call escrow
To be able to contact us through chat for everything.
In this case, Kana was very clear with the instructions, so everything was all good
There should be a notification email sent to them since they were not able to receive any and was notified directly by the buyer instead.
Have a digital chat. (told him we do have it, said he missed that)
There is nothing to improve everything is very good and simple
I cant think of anything, this was all a great experience
I love it with platforms that is open to feedback but the service that I received was fantastic and professional and Kana made it very simple for me
The entire process is not so perfect. He wished he knew about MS txn, TCS cannot do the verification
Kana was great and the follow up call was an extra mile for me but the verification process is tedious and hope that will be easier in the future
None, overall service is great. Will definitely use escrow for high value transactions.
Only the operational hours of escrow to at least to extend it
The purchased sept. 30th... took a very long time to complete the deal almost cancelled because of time frame to complete speed of getting things done... worst purchase i ever did it was much easier with pay pal
I don't see anything for now but Kana done a good job for helping me out today
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members