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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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So far I like it, I buy and sell a lot of things. I was at first skeptic about buying things online but I'm glad I found you guys.
So far it's been excellent. I can't think of anything. It's far more better than most places I called.
Pretty much everything's good. All my questions were answered.
Could have been better if your Online service for title service is not clear for updates
Waiting 5+ days for payment to get to seller. Countless calls to them, I'm told different things from every rep. Yet I'm assure 'funds are in process and being sent today'. This goes on for 3 days. There's some mysterious 'review team' that can't be contacted yet holds your funds hostage. Nearly blew up the whole deal. Absolutely terrible company
Phone tree, he is being disconnected, informed of the phone time
Could have been better if escrow can improve their website
Timely resolving the issue would be great so I did not have to call back
None for now - I appreciate how fast you all worked this out for me
Website instruction could have been better specially with the cancellation
Nothing but it would be better if there are actual instructions on the system
Could have been better if seller can paid immediately
The way the fees constructed online are confusing but all is good so far
The website needs to be more user friendly. Especially to those n on sophisticated users like myself.
Honestly customer support was great so far. I did had trouble with updating the transaction online.
Nothing actually, the representative met my expectation. It would be just better if they were notified right away and didn't have to give Escrow.com a call first.
Making the steps clearer on the website, people answering the calls are helpful
I guess, not knowing how the process really works when you make a payment through ebay.
Nothing I can think of, everything working pretty well
Make the instructions a little be more specific specially with the with the steps but all is good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members