Escentual

They've caused an unnecessary problem with VAT. When contacted, they claimed it was part of their policy, and refused to do anything. This policy wasn't disclosed at the site, and the first customer service representatives weren't aware of it. Whatever the reason was, their actions were bothersome and I will not trust them again.
It was also not very well packaged.

I ordered a body lotion from this site as their prices were the cheapest around, placed the order and it was promptly delivered two days later. I was e mailed when they received my order and kept up to date with when it was dispatched then the time of delivery. No delivery charge and exceptional prices and service so will not hesitate to purchase again.

I ordered some face products, i like they have a wide range of brands and products. I liked the fact they had all i needed except 1 cream, but that's ok. The products were packaged so well like even if you drop that it was no way they could brake. I do give 4 stars because of the time of delivery. I placed the order on a sunday, royal mail received it on a tuesday and i received it the next tuesday.
+ i got a little present (the nail file) :D

They sell fake perfumes, there were totally different cap, bottle bottom, and nozzle, there were written arabic words, I saw real box from guerlain site, bottom was written differently without any arabic words. Smell was just alcohol, most people say that the smell is berry, very rich and so on. But my was like a gel or I don't know, but cheap, and all could smell was alcohol. They delete bad reviews, so you couldn't find any bad review about them. Never use this site, better buy from for
Example macy's, debenhams...

Escentual customer service is very rude and unprofessional and in their e mail I have felt like they where implying that I am stupid when I did not agree with they way of resolving issues. When I have asked for refund they didn't bother to inform me in any way that the cream has been refunded.
Customers of escentual if you receive damaged product they will ask you to send it back (if it get lost in mail you loose your money because the are not responsible for lost goods) and when they receive it eventually they will send you another product so generally it is quite long process and hassle before you receive it. Very bad company, I regret that I ever found this Web site.

I was sceptical prior to ordering my item (there was a stock issue with what I was looking for and so I was delighted yet surprised to see this company had it.)
It did not arrive.
I was told that Royal Mail had supposedly delivered it (no proof) and so no refund.
I feel completely played. What a fool I was.
I may as well put thirty pounds straight into the bin :(

I came across Escentual after trying to find my usual face stuff out of stock everywhere else, I was a bit weary as not only had I never used them, I'd never heard of them! I personally wouldn't say it's a 'pathetic business' as another reviewer has mentioned. I paid for next day delivery and that is exactly what I got, I was impressed given we're currently in lockdown. All my products arrived perfectly. I would highly recommend this company! I will be buying again very soon! I received a free nail file too, bonus.

I reviewed two items purchased from Escentual in October, 2018 - Avene Men's After Shave Balm & Avene Men's Shaving Foam - these two products are not great and do not justify cost. Escentual makes good money from this brand, hence decided not to publish. Almost same review I wrote on a moisturising stick (lips) - but it was published. It is clear Escentual does not respect honest, genuine review. The excuse that review did not meet their guidelines for posting on their site was ludicrous because the logic was not applied on the review of the cheaper product and got published.
I still have nothing against Escentual as a seller - they are very good, but I do not like their dishonest business and marketing strategy.

This is how you get the delivery of 800 pounds worth of cosmetics. Out of 20 pcs I just got 8 and the customer service refused to help me and denied that even this was the box which they send to me. The label clearly put on the last taping that was done. It cant be me because I don't have access to it. I contacted within the next 15 minutes when I got delivery. The customer care supervisor Nikki contradicts her ownself what she wrote in her first email in the second one. Its one of the worst experiences you will have with anyone. STAY AWAY SAVE YOUR MONEY

Order a bottle of £85 aftershave, delivery took a full week and the packaging was very poor for an item of this price. Very disappointed, wheres the wow factor and customer experience to make us return

It is Nikki again:)
I purchase a Dior lipstick from the website. The batch code is 7X01. I checked to find out that this was produced in 2019.
When I asked for a refund, Escentual insisted that I return the item. I find this extremely dubious; Escentual is obviously hoping to resell the item to another unsuspicious customer who won't check the batch code at all.
They also insisted that cosmetics that last more than 3 years don't need to have an expiration date printed. However, there is obviously an upper limit. If the product is 5 years old, no sane person will use it.

Does anyone want to buy this 5 year-old lipstick for 20 pound from me? If no, then why does anyone want to buy it from Escentual? Although I can get my money back, I view it as morally bad to return the item to Escentual for resale. A legitimate company should tell me to destroy the product instead.

Apalling.

I ordered an Estee Lauder perfume gift set. The price was comparable to elsewhere but I chose to order through Escentual due to there being a free 'facial set'.
It came but the free gift wasn't included. I've since had an email exchange with Nikki in customer services who said that there is video of it being packaged, and in other words I must be lying about it!
I have asked for a return out of principle, but received a generic reply.
I am afraid to return the item, as I don't know if I will receive a refund, given their apalling attitude.
Would not go near this company again and I would suggest thinking very carefully about purchasing from them.

I ordered a perfume gift set. It arrived well packaged and on time, they even included a small perfume sample which was a nice touch. I'd use Escentual again.

The order arrived extremely quick, it was well wrapped and I really appriciated the samples and nail file that came with my order. Thank you, will order again for sure.

I had a great 1st-time experience with Escentual.com.

I was ordering some perfumes to send to my sister in London for a present. I was originally gonna order from House of Fraser. For House of Fraser, the prices are no cheaper than a department store if there's no sale. I was okay with that, but on top of that if u want fast shipping, you have to pay between 6 to 10 pounds. On top of the 140 pounds i was already spending on perfumes for her, I was reluctant to spend another 10 pounds for shipping.

Then I happened to find Escentual. Not only was there a good discount on each perfume bottle, they also provided FREE 2-day shipping! And free gift wrap! I was really happy. Instead of spending 150pounds at HoF, my Escentual bill was about 100pounds!

I will definitely re-order again when I want to send cosmetics/perfumes to my sister. And maybe for myself too, because I see they have very cheap international delivery!