From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall it was pretty easy but it banned me for awhile and I had to get reinstated during the auction and I missed a couple things.
I'm using my iPhone for auctions and it difficult to see everything when bidding
Thanks for the feedback! Unfortunately, bidding in a mobile environment can be difficult to see everything depending on the auction layout.
It went really well. Did not have any issues with bidding or the online auction at all. Their sound did drop for a minute or two, but it was not an issue.
Nice and smooth experience for an online auction!
Thank You
Thanks for the feedback!
A ll went goo without any hick-ups. I will not have any issues to use your service again.
Thanks for the feedback!
All of my bidding was done via the internet. The process was simple and seamless.
Thank you William!
Buying online doesn't give much time from the time auctioneer rolls back a lower bid amount to respond.
Thanks for the feedback, Johnnie!
It was good working with good people 👍👍👍👍👍👍👍🍷👍👍👍👍👍🍷🎄👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Thank you Art!
Auction process seemed fine but I found out last second that the equipment I was interested in was not at the location on the website where the auction was being conducted therefore I wasn't able to look at it pre auction and possibly save the buyers premium. There was an issue with billing also I think related to the same reason the head was listed incorrectly.
We appreciate the feedback! We'll let the seller know.
The only problem I had was when switching between rings the audio for both would keep going.making it harder to follow things
Thanks for the feedback!
It went well for me and I was very satisfied with my purchases.
Thank you for the positive feedback!
Great site user friendly auction went smoothly and at a good pace
Everything went well, payment process was quick and easy. Load out was great too, personnel had me loaded in less than 10 minutes. Will definitely consider buying from this auction firm in the future.
We appreciate your kind words!
The reason I gave you 5 is because I had a problem with my first time using your web site. But your phone customer service was the best they fixed it in seconds.it was the best phone customer service that I've delt with in decades.p.s I got to talk to an American
Good to hear!
Too hard to navigate site, find the order of sale, and predict when time-wise something will come up for sale
Too hard to bid online at a live auction and keep up/ understand what the bid call is and enter an opposing bid that is appropriate
We appreciate your feedback, David!
Very easy to use and quick to set up account,i thought there was something wrong with site but anounced later that auction was drlayed one hour
We appreciate your feedback!
Purchased 2 items by placing prebids. Picked up next day. Lady inside was super nice and loading crew did a great job also.
We appreciate your feedback!
I had forgot password, logged in through notification by email. Very easy to use. Good job!
We appreciate your feedback!
It was as I figured it would be. Good overall, except I won a tractor I didn't mean to bid on.
We appreciate your feedback!
The bidding process was fine, but when they went to describe the equipment and switched microphones, the internet could not hear what was being said, so that is a disadvantage for the internet bidders.
We appreciate your feedback, Dennis!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback! New bidders are chosen for reverification, then reinstated upon confirmation of information.