From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was not furnished with the round baler monitor on my purchase. It was late in the day and hectic. The baler had instructions wax crayon written on the baler cowling that the control monitor was in the office. I have informed Chalker's Auction of the circumstances and hope to have correct resolution.
Crenshaw auction…I had prebid on three items, rear tires and wheels, front tires and wheels and a set of forklifts. All for a JD tractor and loader. I won the rear tires and the fronts got a little too expensive for me so I let them go. My problem was, my prebid for the forks was $400 on Thursday for a Saturday auction. So, a bid for $100 was used to start the auction then my bid $200, again someone for $300 was used and then my prebid of $400. In my mind I had won the auction only to hear the auctioneer call a bidder number of an on site bidder. I've emailed them twice with no response. I know this isn't a big ticket item, but what if it were? The prebid wasn't acknowledged at all and that is not just wrong, but very aggravating.
It seems to me that you're bidding process is not able to keep up with the auctioneer as he would be asking for a price that was not even on the bid platform yet. I noticed this several times throughout the auction so it wasn't an isolated incident or a lull that we had went through.
It when well and smooth. I did expect more details on the item. Mostly the pics tell the conditions of the items.
Thank for the feedback, we'll let them know.
It was great. Was able to bid like I was on site. Was glad to find what I was looking for as close to home as this was.
We appreciate the kind words, Wesley!
I made a bid of r lot #379 for $1000 but it came out that I won at $1,200. I dont know how that happened. I have made several calls but so help except a lady called Jackie who has help to get me to the supposed right person but still not resolved. Very disappointed.
Everything went well until the second day of the auction. I did the test bid and everything worked well until about 1/2 way through the sell I bid on something once them equipment facts disabled my bid button had to call in and was told it was some kind of thing that thought it was a fraudulent bid. Took a few minutes to get it resolved but I missed several items while it was being reset.
Thanks for the feedback Tim!
I placed a pre bid before auction with Equipmentfacts and also called on site auction company in Missouri because i was concerned how bidding worked, on site auctioneer reassured me he didn't know what my high bid was. It so happened i ended up watching on site auction take place via internet. On line my high bid was 15,000 and someone else had bid 9,000 on line. On site auctioneer started out at 9,000 and very rapidly rose to 15,000, my high bid and said sold and going to Kansas. It appeared that the Equipmentfacts representative informed the auctioneer what my high bid was. Like mentioned the bid rose extremely fast, it hardly seemed logical someone else was bidding. I hope corn head I'm purchasing is worth my high bid. It felt like there was no contending bidder and i was very rapidly bidding against autioneer. I also purchased an 24,000 Haybuster processor approximately a year ago from same big auction company in Missouri and it appeared the same thing was possibally going on and raised questions in my mind. My advice is do not place high bids on Equipmentfacts and rather bid on line live if you can't make it to sale. I like bidding only on Auction time and then goofy things are lot less likely to happen. Long and short of the matter it appears that Equipmentfacts representative was working for the auctioneer in Missouri and not for me the buyer using their services. Oh well, if cornhead JD 612C is a good head after i've driven 390-400 miles, all will be well.
I like the function and interface of Equipment Facts. Auction experience was good and bidding was easy. While looking at items during the auction I could not find a way to make photos larger. While bidding some items would require a huge jump to the next bid, maybe this is the auctioneer doing this but it's a big deterrent to making the next bid. Overall I like Equipment Facts and I have recommended it to friends and family
Thank for for the feedback!
A couple time my bid wasn't taken but I think it was too close to gavel drop but excellent pictures and keeping updated on my watch lists
Thank for for the feedback!
Went well but occasionally locked up on my phone but could restart
I wish there was a way to enter my own amount rather than what ever amount the auctioneer sets. Also I saw several online participants that entered a starting bid but the auctioneer didn't call them out.
Thank for for the feedback! We'll let the seller know but the auctioneer controls the sale of the items, even if an online bid is made he doesn't have to accept it or may choose accept the floor bid instead.
Not so good. I participated in auction on the 22nd, bid on an item and still no invoice.
When do I get the invoice?
Thx
At the MGD auction January 21,2025 I had the winning bid of $******* on item #1665. The auction video showed a John Deere 6400 tractor with a front end loader. Upon reviewing the winning bid information, the photos showed a tractor without a loader. I contacted Matt at MGD to rectify the situation. He offered to sell me the tractor for an additional $2500 with the loader shown in the video. We believe we should have gotten the tractor with the loader they showed during their auction for the winning bid price of $17,500. We were unable to pay the extra $2500, so Matt said he cancelled the sale. Today I received an invoice for the tractor. Hopefully MGD will rescind the invoice. Up side, they admitted it was their fault. Down side we didn't get the machine we won the bid on with the loader.
Lost communication with site during active bidding on item. Very disappointed. Did not know what we bought until after sale when I called auction company.
Thanks for the feedback Wesley, we'll let the seller know. Not sure of the circumstances but some rural auctions can be subject to internet issue on occasion.
I was very well pleased with my first time online bidding experience, it was easy fun, and well organized. I will definitely be doing more business with these folks.
Thank you, Leslie!
The bidding was done well, and the speed was really fast. The Auctioneer was really fast working through lots.
One issue I had, when in the final bidding stage of the bid between myself and another bidder, 4/5 times the floor bidder won. I was hitting the bid button, the auctioneer would wait 3-5 seconds before selling the item. When floor bidder was high bidder, he would wait 2 seconds and sell the item. I was bidding, and hit the button, but the auctioneer sold it to the floor bidder. The first one i thought, well i better bid faster. After the second one, i couldn't hit the bid button any faster. Missed out on 4 items this way that I was bidding higher on.
Thanks Klayton! Unfortunately the auctioneer is likely more responsive to the live bidder since they're right there with them.
Be careful bidding online. Once you press the "bid" button sometimes the bid amount changes from the amount you intended to bid.
We appreciate the feedback! It's possible with bid could change with a floor bid accepted but the software itself doesn't automatically adjust your bid, a clerk would do that manually.
I prebid on the item and it went up a from that. Didn't take that long
Auction premium was high
Thanks for the feedback! Depending on the item, sometimes bids escalate quickly beyond prebids.
Overall it was pretty easy but it banned me for awhile and I had to get reinstated during the auction and I missed a couple things.
Thanks for the feedback! New bidders are chosen for reverification, then reinstated upon confirmation of information.
I'm using my iPhone for auctions and it difficult to see everything when bidding
Thanks for the feedback! Unfortunately, bidding in a mobile environment can be difficult to see everything depending on the auction layout.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback, we'll let them know.