From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
To much echo form the auctioneers sound system. Other wis was okay
I assume site was supposed to be controlling but i saw many items people has bid online...more than final price...get removed and "onsite" get put in there.
I bid and it said i won one item but as yet have not been contacted. Never did see it on my screen.
Have bid many other times with similar results.
Perhaps more training or just reminding them to wait for the web delay would go along way.
I almost never buy online anymore when a buyers premium is involved.
I also never assume the platform will actually work when it is time to bid.
My second purchase and both went without a problem. Very smooth
Good to hear, Mitchell!
Well organized enjoyed the experience and can't wait for the next one
Glad to hear, Bradly!
Well planed and executed by knowledgeable staff. On line bidding made it very nice on such a cold day. Very efficient use of time and happy with auction results!
Great to hear Sheldon!
The auction went well and I enjoyed the speed as proceed with the auction.
Good to hear, William!
It was easy to use, unlike most sites. It made the buying experience enjoyable.
Good to hear!
Was bidding on line. Everything was nice, except, one of the auctioneers was very hard to understand. Maybe the live version was better.
We appreciate the feedback! I agree so are difficult to understand if you're not used to it.
A bit complicated. After login I still have to follow many steps before bidding-lock your account-unlock your account- usually all other auctions after you enter the live auction a person can bid when a bidder sees it is the right moment to bid by clicking the bid now button (yours I still don't understand it "lock/unlock). In addition a bidder can not enter a bidding number like 125,115 or 300 instead it has to be the number the auctioneer decide what the bidding value has to be. In the future; If I can not attend an auction at the site the day of the auction I will not bid online.
A bit complicated. After login I still have to follow many steps before bidding-lock your account-unlock your account- usually all other auctions after you enter the live auction a person can bid when a bidder sees it is the right moment to bid by clicking the bid now button (yours I still don't understand it "lock/unlock). In addition a bidder can not enter a bidding number like 125,115 or 300 instead it has to be the number the auctioneer decide what the bidding value has to be.
There is very little details or description of the items up for bid. I know it would be very time consuming to give more details but it could make the difference in placing future bids. IE: does a tractor have a flat tire that had to be filled? How many hours? What year? The list could go on with leaky hydraulics, dead batteries that had to be jumped, etc...Bottom line; full discloser with integrity.
When bidding on a "big ticket" item as an online bidder, a reminder that the tax rate in Idabel is 10.25%. That could be a determining factor on what the highest bid a bidder might be willing to pay. It's like adding 15% to the winning bid; not including whatever the shipping fee will be.
Thanks for the feedback, we'll let the seller know. A good rule of thumb is to not bid if you din' have the information you need to make an informed decision.
You need to take more time on internet bidding because of the slow internet response I've been on several items I was way too late I did not delay my bid but as soon as I got the information I responded and it was too late it's not clear enough and precisely enough to make an accurate decision it definitely needs improvement
Thanks for the feedback! Unfortunately, slow internet speeds is largely outside of our control, further the auctioneer/ auction company decides how fast or how slow the auction is going to go.
Apparently there was a delay on my clicking the bid... The item was sold and I bid higher within a millisecond I think you have to look into that and make sure there's enough delay for the internet bidders to be competitive
My experience has been a fiasco. I clicked to unlock bidding and I was entered as a buyer for some type of water truck. This was a total shock when i ended up being the winning bidder. I was in no way wanting to bid on this piece of equipment. I called immediately and reported the mistake and was told to contact auctioneer. This was no help, I was told that there wasn't anything that could be done and that they had heard every excuse in the world as to why this happens. I am not able to pay for this piece of equipment and have no idea what I will ended having to do with something that I have no interest in owning.
Thanks for the feedback, Brad! We'll let the seller know.
Site was easy to navigate. Bidding worked as it should. Made spending money way to easy...
I found what I wanted bid on it. I watched my list of bid on items. I even listened in on auction. Enjoyed the experience.
I was planning to bid on several pieces of equipment. Site disabled my bidding shortly after winning on bid. I lost out on 4 other pieces of equipment I was planning to buy.
We appreciate the feedback. Unfortunately, all new bidders are subject to reverification due to the auto registration process we have. I believe there is a message and/or email sent to you that you would need to contact us to confirm a couple of pieces of account information. We also have customer service reps that contact bidders flagged for reverification. We appreciate your understanding!
Not good there is a buying prem. Some sales have buying prem and some don't. I bid on this one thinking there was none and now it's on the bill. Not impressed at all
Volume kept cutting out and I had to continually refresh the auction site to hear. I lost out on one lot because of it. Never had this happen with the other auction sites.
Thanks for the feedback. These are live simulcast on-site auctions, unfortunately they are sometimes subject to the local internet connection. We'll let the seller know to try to improve reception in the future.
Had a wonderful experience with the online process was easy to set up and follow along on line
I was signed up to bid on an auction, I won a few item then the last item i was going to bid on the site locked me out from bidding, saying They needed to verify my account. I lost out on an important item i wanted to win. I have never had this happen on any other site.
Thanks for the feedback Keith. Our platform does have a one-time reverification for new bidders since we have an automated registration process. This allows us to verify all new bidders are legitimate. We appreciate your understanding.
Great experience! The auctions are clear and audible even when watching and listening on my phone.
Good to hear Keith!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Jason. The seller should follow-up in 24-48 hours if not sooner. The platform is merely simulcasting the auction for the auctioneer, who controls the auction. We follow along as best as we can but remember each seller is different, we'll try to do better.