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EPOS Direct Reviews Summary
EPOS Direct has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 2nd among Point Of Sale sites.
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This epos system is very much consistent, user-friendly and highly responsive. Been using this from last 3 years and no faults yet. I would rate 5 out of 5.
Support staff were helpful, polite and very patient in serving all of my needs. I purchased last year and the Till is running in perfect condition. Thanks to epos direct.
I purchased software outright from these people. I paid £299.00 + Vat and my invoice states that I have bought the software licence "outright" as opposed to for a limited time scale. I bought the software in February 2016. Due to the fact that they did not e mail me all the software files to download (it took me until June to get them all as they kept asking for more money to send the remaining files!) it was not until end of one we were able to start using the software. Our whole till system is now based on this epos software. On November 27th the software stopped working and gave us a message that our licence had expired. Ewe then received 12 phone calls that day demanding a payment over the phone for £350.00 to get an access code to enable us to carry on using the software. The phone calls are still conic and despite invoices to prove we have paid for our software licence they tell us we have to pay another £350.00 in order to continue using it>
They refuse to listen to complaints or acknowledge the situation other than to dead more money.
I am currently trying to obtain a refund via my card company whose card I used to pay for the software.
Trust Pilot has a warning about fake reviews for this company, I suggest you take kittle notice of the many fake good reviews that have been posted on Trust Pilot and here.
Please avoid this company for your own sake.
I really wish I could give this company no stars, they are that bad. I purchased 2 till systems last February(2016) with a special promotion package which stated; No Annual Licence Fee and No Monthly costs. My tills gave me a pop up message to say my licence was due and that it would expire on the 4th December 2016. This action would have rendered them useless. I contacted Epos Direct who told me that there was a mandatory support fee of £60 per month (both tills) and unless I paid them £720 they would not give me my new licence key. I went for a demonstration of the product in Manchester and met with the salesman who endorsed the promotion and told me we there was no monthly payments and no support fee. I have been backwards and forwards trying to get this sorted as the clock is ticking and I wont have any tills for my restaurant very soon. The customer service is worse than useless, they are very rude and totally intransigent. I have sent them a recorded letter outlining these problems, as advised by Trading Standards, and as of yet they have not responded. My situation at the moment is I have contacted another software company who are willing to remove their (EposDirect) software and install a brand new system, with no licence fee, no monthly costs and an optional support fee of £40 per month.
This will leave me out of pocket but I hope to recoup this money from EposDirect by way of small claims court.
This has been a very stressful event for us and in ten years of business I have never encountered such an unworthy and untrustworthy company in my life!
I reiterate DO NOT USE THIS COMPANY
Hi Dave, for clarity you are referring to support services and sadly these cannot be offered free of charge as much as we would like.
The support service is however still offered at a highly discounted price.
POOR service - DO NOT USE THIS COMPANY - system not delivered - took money - then asked for more info after suggested delivery date - tried to cancel the system - refused to refund and now will not answer calls or emails - very poor service
Doesn't this sound like a sad competitor comment:)
In a real world where do you hear of such issues, lets face it eposdirect is the leading face of epos systems in the UK for over 16 years with successful traders joining every day and achieving roi.
Software Product is easy to use, offers flexibility with configuration, on-boarding and tech support are great.
Many thanks james.
Epos Direct have a lot of thing you can do, very flexible and complete. Customer service is pretty good, they actually worry and care for your problems.
Had bit trouble while using the system and just gave a call to the support team. Am very happy with their friendly talk and solving all my queries. Thanks a lot.
Big, easy to navigate buttons, and easy to locate items through inventory system.
Fantastic systems all around and special thanks to the engineers and technical support team from Epos direct. The set-up and training was exceptional.
Epos direct is the best choice to make coming to epos systems. Ease of access, loved it.
After buying the epos system, I had few doubts on the initial implementation of the product and setting up the till. My queries were well answered and was extremely happy with the kind of service. Great job guys.
The gentleman I spoke was very quick to solve all my queries. Am not good at technical work, he has helped with the installation and was very patient. Thank you very much.
Just installed my new till and the support team took much care, been very polite to me in solving every problem.
Like most people, we researched the EPOS product range on the web, decided what to buy and then searched for the best price and service. EPOS Direct came up best. They handled two phone contacts well, but the best bit was their sales executive Ria. They were all really excellent, keeping us in touch right up to 15 minutes before delivery. We've used a number of suppliers over the years and this was our best experience. Also, the guys making the drop and setup were efficient and customer focused. EPOS Direct is a sound partner to work with.
We have two systems on our first site and we are opening up a second one in a couple of weeks. We have already placed our order with EPOS Direct we had no need to look anywhere else as they caters to all our bespoke business requirements.
Easy, understandable and effective solution. Very happy.
I had a great experience within EPOS Direct company.
Website is easy to use and filled with products businesses needs.
It is easy to order and the customer service is brilliant.
I just called to the company and they arranged everything for me.
This website helped me to grow my business.
I think that nowadays each business should install EPOS solutions.
From the business
EPOS Direct is a world leading supplier of Retail and Hospitality Solutions, with over 20,000 customers across 23 countries.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi and thanks for the post but this again does look like a fake comment which we see commonly placed as we appear to be a threat for many competitors.
With thousands of successful users over 16 years, your comment does not make any sense.
Customers who do have issues are welcome to obtain services and assistance FREE of charge by calling 08000336888 and if you were a real customer you would know.