I had some issues with my payments when I first bought the till system. I have called to the support and reported regarding my issue. They had immediately responded to my issue and resolved it straight away.It's been a tremendous response from the support.The support team picks my call even in late hours of any day. They respond in a very polite manner and with patience, the guys have very good knowledge over the product and ready to help on any issue.
I will definitely recommend EPOS Direct epos till systems! Res
Our experience with support team of EPOS Direct was outstanding. Initially we had an issue with setting up the till in one of our store but received a prompt and quick help. My colleague got assisted with the set up in a friendly and professional manner. Soon we could start the work. Very helpful!
A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business. Thank you so much!
I was looking for an Epos system to my retail business. One day I got a call from Epos Direct and I thought they were also same as other epos providers. I did some research over epos systems and I found that Epos Direct is offering high quality hardware till systems. I tried for a demo and they have proven to be worth the money. Over the last 3 years I have also come to appreciate the customer service. I am completely satisfied with them.
After buying the epos system, I had few doubts on the initial implementation of the product and setting up the till. My queries were well answered and was extremely happy with the kind of service. Great job guys.
I really love how easy Eposdirect is to use both online, you can quickly add customers, send estimates or invoices, and track them. You can set up a basic shopping cart system to sell products and send customers to the URL for quick purchases. Well done!
Hi Kim
Thanks for the feedback which is highly valuable.
Kind Regards
Epos Direct
Beware misselling, EPOS Direct are more than happy to liaise with you and take payment, it's now 12 weeks and I still don't have a functioning EPOS system. They don't return calls or respond to any emails.
I had a great experience within EPOS Direct company.
Website is easy to use and filled with products businesses needs.
It is easy to order and the customer service is brilliant.
I just called to the company and they arranged everything for me.
This website helped me to grow my business.
I think that nowadays each business should install EPOS solutions.
I have ordered a till system for my newly opened retail store. I had not enough time to wait for till and I requested them to deliver it ASAP. To my surprise they have delivered the next day and installed. By the end of the day the till was ready for business transaction. I got a call from the support team and asked whether the till system is working fine. They have also guided me about how to use the till system. Excellent job has done. Great team work and good customer support
I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!
We have two systems on our first site and we are opening up a second one in a couple of weeks. We have already placed our order with EPOS Direct we had no need to look anywhere else as they caters to all our bespoke business requirements.
Quick and easy support service and would recommend to help grow your business. Very professional and took us through a thorough process to resolve our problem.
I don't know where to start. Aziz nurani is a cuns. System crashes all the time and freezing. License should be for one year and I have been told that it won't lock but it does. Technical support only good to install the printers, nothing els. After 3 months they want you to pay for licensing first they give invoice for £370 plus vat and then when it get locked then they want £1000 plus vat. This is for a busy restaurant. Just imagine restaurant is full and system crashed kitchen and bar out of control. We use as backup 3 copy paper. Also the charge me £500 plus vat for the website. I don't agree to have the website from them. Do you self a big fewer stay away from this company.
Hi Maiwand
Thank you for your feedback, I am sorry to hear of your experience. Our team will get back to you and would welcome the opportunity to discuss these issues with you directly.
I would be grateful if you can mail me at info@eposdirect.co.uk where I'd be happy to call you straight back to discuss.
Kind regards
Our till stopped working on Saturday and I called to EPOS Direct and reported my problem. We were impressed by the way they responded as they consistently helpful and patient. Our problem was resolved immediately during the busy hours.
I am really satisfied with the support from EPOS Direct, they have given outstanding support for years. It was a great customer support experience for me. I felt very comfortable with my business though I was new into it. I would definitely recommend them.
I am having a small retail store and been using the till for a long time. I have got an
Issue with my printer which has stopped working. I called to the support asking for
Help, they have listen to my problem and asked to follow a few steps over the phone. To my surprise it has worked normally and they have asked me to reboot the system one which I followed the same. Now the printer is back to the normal condition and working fine.
I had a serious issue with my till system and needed to be solved quickly. I called to support for some help, the call was attended and answered in a polite manner. We had a long conversation to be able to find the solution and he eventually did find it and sorted out.
At first I was frustrated but he was patient in answering all of my questions. He was a true example of what and how a customer service people should be. I was really happy the way he sorted out the problem.
I called to the technical team as there was an issue with the software. Some of the features were not working. They took the access of my system and sorted out the problem. They told me that my system has been affected with virus which has been cleaned and re installed the software and to my surprise the data has been restored. It's been a fantastic job done by the technical guys. They have been very helpful and friendly. Thank you!
I called to support as I had issue with the receipt printer. The issue got solved quickly and I am happy because it was a good response from the support team. All over it has been an excellent support
The system is good and the support is fantastic. As per my experience I always have got a good response so far... They respond in a good manner and guide me in the right way. Right from sales to support the guys working there have very good knowledge over the product. They are very friendly and polite in dealing the issue.
Overview
EPOS Direct has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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Business History
From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.
Call today for a free of charge consultation or visit our showrooms: 08000336888
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie
Thank you for your feedback, I'll make sure this is shared with the team.
Kind Regards