I had a serious issue with my till system and needed to be solved quickly. I called to support for some help, the call was attended and answered in a polite manner. We had a long conversation to be able to find the solution and he eventually did find it and sorted out.
At first I was frustrated but he was patient in answering all of my questions. He was a true example of what and how a customer service people should be. I was really happy the way he sorted out the problem.