I was looking to have a till system for my retail store and was in search to have a till system that can fulfill all my business needs. My friend suggested me about the EPOS Direct as he was using it for a long time. I call to them and inquired about the till. The sales manger was so friendly and guided me in a right way. He explained me all the features of the till system in detail and I was totally satisfied by the way he has explained me about the system. I had no second thought and immediately ordered one for my business.
Great product and service all around. The people in Epos Direct are professional and answered all my questions. They have really very good knowledge over the product and have good patience in listening and solving the issues. Will definitely recommend this product to others.
Hi Janet
Thanks for your valuable feedback.
I have been using the Epos Direct till system since a long time... I never faced any serious issues and the system is working well. The tech support has been very helpful and resolves the issues quickly.
Hi Alicia
Thank for your taking the time to leave your valuable feedback, if there was anyone in particular you feel are worthy of mention please do let me know so, I'll make sure this is shared with the team.
I received an amazing service and the gentleman who was training me, made it so easy for me to learn and he worked around my schedule. It was an amazing training session. Thank you for your help and support.
Thank you for your feedback share
We had an issue in setting up our new till in our store. The support chap was very efficient and knowledgeable about the product and helped in resolving. It was an excellent assistance and the issue got resolved quickly.
Good service I have had with EPOS Direct. The support guys have built the trust in the company. They respond quickly to issue and solve them quickly. I am really satisfied with the service they provide.
I am very much happy with everything. Features, capabilities are excellent. The most important thing the quality of the product is great and the service is great.
Worst experience from this company. Software does not work. ALWAYS CRASHING. Support team is almost non-existent except for 1 or 2. People simply can't communicate is simple plain English. Its been nearly 2 years and the system still DOES NOT WORK. This review was the last thing I intended to do but it is about time. After paying nearly £******* for a system that is worst at its best, they have locked us out quoting a license key (a monthly subscription of £150 for support (non-existent & Hosting & and has got nothing to do with the system) and I have lost a sale worth £4800. Absolute shambles. Holding us to ransom thus making us loose a sale. Imagine you have a customer in front of you and you have been locked you to put it through the till and the so called support team takes 4 hours and a lot of shouting to unlock it. MOST UNPROFESSIONAL. STAY WELL AWAY. PS. Sales teams are excellent. They will make you buy..
This company is has awful customer service once the product was bought by Indian Gymkhana. The employees keep changing as well and you never get any response... specially from Azeem. Even after so many emails... their Google reviews here are also misleading and fake as Azeem is himself an employee and giving a 5 star review here, then 'Neeraj, gets 5 star reviews and then 'Neeraj' is gives 5 star review to Azeem
Please don't be fool by them. Be aware of them and don't trust them. They are big scum. I paid for my Software 10 months ago and still not done, can't get hold of them right person. Passing my call from one to another. I spent 100s hours of calling explaining my situation the every team team member.
There 4 website belong to the same company. E-Novations (London) LTD. and othere Please check before the address.
I was planning an EPOS system for my new business. I got the epos system from Epos system from Epos Direct and I am very much satisfied with the one I got in my budget. The support team was just a call away with 24/7 support.
Hi John
Thank you for your feedback, I'll make sure this is shared with the team.
Kind regards
Epos Direct have a lot of thing you can do, very flexible and complete. Customer service is pretty good, they actually worry and care for your problems.
Support staff were helpful, polite and very patient in serving all of my needs. I purchased last year and the Till is running in perfect condition. Thanks to epos direct.
Extremely helpful, answered all my questions with patience. He has good knowledge and didn't leave the call until I was clear about the usage of the system - much appreciated.
Hi Bethany
Thanks for your valuable feedback.
The support team has been absolutely amazing. They have been very helpful in every aspect possible. They guide me through any obstacles. I would highly recommend EPOS Direct.
Same 5* reviews posted on all review websites but name of customer changes, most positive reviews are just left by employees. Check it out for yourself. Also goes under the name of express epos.
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Mr colin warner
GB
For companies;
Review of Epos Direct
Mr colin warner
Mr colin warner
3 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
Published 38 minutes ago
Rubbish service
Rubbish service. Once we had paid in full for our system we was told it would be dispatched that day. It took them 4 days and only after I cancelled the order did they send it giving one pathetic reason over another as a excuse. Honestly for B2B service it's terrible.
Eventually dispite being cancelled the system turned up and no help or support whatsoever.
We have emailed and called time and time again yet nobody calls us back to give us the included support or training.
So we are left with a system that won't connect to our card machine or supplied till draw.
Absolutely rubbish service
Southwick beer engine
Had bit trouble while using the system and just gave a call to the support team. Am very happy with their friendly talk and solving all my queries. Thanks a lot.
This epos system is very much consistent, user-friendly and highly responsive. Been using this from last 3 years and no faults yet. I would rate 5 out of 5.
A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.
Overview
EPOS Direct has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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Business History
From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.
Call today for a free of charge consultation or visit our showrooms: 08000336888
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ethan
Thank you for your feedback, I'll make sure this is shared with the team.
Kind regards