One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm.
Its disappointing how bad their service has become.
At least if you can't provide live support, provide a step by step guide online of how to solve issues.
We as businesses run till late and weekends.
Avoid this service If you have time.
Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.
Epos has been a lifesaver for my bakery. The system is incredibly user-friendly, and my staff picked it up quickly. I love the inventory management features and the detailed sales reports. It's given me valuable insights into my business that I never had before.
Epos Direct has an excellent support team. They always try to resolve issues quickly. I am very much satisfied with the support team. They respond immediately and stay connected until the issues are solved.
We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!
I really love how easy Eposdirect is to use both online, you can quickly add customers, send estimates or invoices, and track them. You can set up a basic shopping cart system to sell products and send customers to the URL for quick purchases. Well done!
Hi Kim
Thanks for the feedback which is highly valuable.
Kind Regards
Epos Direct
The worst company to deal with, my system
Broke down, so i bought two brand new systems, its been two weeks and guess what, i still cant use it properly, they loaded 4 years old spreadsheet all goods with vat!
Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.
Like most people, we researched the EPOS product range on the web, decided what to buy and then searched for the best price and service. EPOS Direct came up best. They handled two phone contacts well, but the best bit was their sales executive Ria. They were all really excellent, keeping us in touch right up to 15 minutes before delivery. We've used a number of suppliers over the years and this was our best experience. Also, the guys making the drop and setup were efficient and customer focused. EPOS Direct is a sound partner to work with.
Technical people done an amazing job helping me setup, configure, and test my new POS system. They were very patient, helpful, and do really goes out for the customer. They go above and beyond in customer service and shows what reliability means. I absolutely recommend working with EPOS Direct. Scale of 1-10 for customer satisfaction, I would rate them 10 for their service.
Hi,
Okay so having used 3 suppliers before in the last 8 years I should have gone with my instinct and gone direct to epos direct pardon the pun. Quality stuff for sure. They system may a bit to advanced for me, but its serious epos. THanks
EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.
Thanks for your valuable feedback.
Thanks so much for sharing your experience with us. Getting a new till system installed is simple and a good experience when setting up a new part of the business. We hope to see you again soon.
This is by far the worst company, just stay away, once the payment
Is done then they become ghosts, we have called their technical support over 20
Times in the past 4 months and we only get lies form them. "Someone will
Call you back in 30 minutes" or " we have sent you an email" or
"we have raised a ticket and our technical team is working on it" and
All of these are pure lies. The best part is when we call again we have to
Explain the issue we have all over again as there is no record of our previous
Call.
This system is so easy to set up and the training process was so simple. It allowed me to keep track of inventory and also hold bartenders accountable for their money.
Hi Lauren
Thanks for the feedback which is highly valuable.
I am surprised to see negative reviews for EPOS Direct. My personal experience with the support people or company is been very good so far. I never felt any inconvenience with them. The guys are so friendly and supportive. I will definitely recommend you can go with the company.
They are conning people when i bought the system i was promised that will be free 79 plus vat for 12 months but after 1 month they are saying it is only a system, now you need to pay for support and support is 360 per year
Do not fall for this trick they are going to charge for everything
Incredibly helpful service today. He helped me to try and fix the issues we were facing in installing the terminal. The support guy talked with us in a friendly, clear and concise manner. Brilliant customer service. Thank you!
Hi Mason
Thanks for the feedback which is highly valuable.
We've been using Epos Direct epos system for past 3 years. User friendly software very easy to use and can integrate with Payment Sense terminals.
The tech support team is super friendly, very knowledgeable in what they do and quickly help us with the solutions. The make the experience very easy and the whole interaction was just very pleasant overall.
Thanks for the feedback which is highly valuable.
I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!
Hi Jasper
Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.
Overview
EPOS Direct has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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- London, England
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Business History
From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.
Call today for a free of charge consultation or visit our showrooms: 08000336888
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Niraj
Thank you for taking the time to leave a review.
Kind Regards
Epos Direct