• EPOS Direct

Overview

EPOS Direct has a rating of 4.24 stars from 125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service, and good knowledge. EPOS Direct ranks 1st among Point Of Sale sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    15
  • Quality
    15
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What reviewers want you to know

Positive highlights

  • Fantastic systems all around and special thanks to the engineers and technical support team from Epos direct.

Critical highlights

No critical highlights yet

How would you rate EPOS Direct?
Top Positive Review

“Easy to use till system”

Amber L.
2/26/21

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

Top Critical Review

“Non existent Technical Support.”

Gustavo M.
5/10/22

One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm. Its disappointing how bad their service has become. At least if you can't provide live support, provide a step by step guide online of how to solve issues. We as businesses run till late and weekends. Avoid this service If you have time.

Reviews (125)

Rating

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Other

Reviews that mention popular keywords

support team (27)
Thumbnail of user amberl326
1 review
0 helpful votes
February 26th, 2021

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

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Thumbnail of user gustavom137
1 review
0 helpful votes
May 10th, 2022

One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm.

Its disappointing how bad their service has become.

At least if you can't provide live support, provide a step by step guide online of how to solve issues.

We as businesses run till late and weekends.

Avoid this service If you have time.

Service
Value
Shipping
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Thumbnail of user kimp456
5 reviews
3 helpful votes
September 18th, 2020

I really love how easy Eposdirect is to use both online, you can quickly add customers, send estimates or invoices, and track them. You can set up a basic shopping cart system to sell products and send customers to the URL for quick purchases. Well done!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Kim

Thanks for the feedback which is highly valuable.

Kind Regards
Epos Direct

Thumbnail of user jamesh5393
1 review
1 helpful vote
July 5th, 2022

Thanks so much for sharing your experience with us. Getting a new till system installed is simple and a good experience when setting up a new part of the business. We hope to see you again soon.

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Thumbnail of user harrys394
1 review
0 helpful votes
February 10th, 2021

EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.

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Thumbnail of user simond33
simon d. – EPOS Direct Rep

Thanks for your valuable feedback.

Thumbnail of user johnh7387
1 review
0 helpful votes
August 25th, 2022

Epos Direct has an excellent support team. They always try to resolve issues quickly. I am very much satisfied with the support team. They respond immediately and stay connected until the issues are solved.

Thumbnail of user lukec132
1 review
0 helpful votes
August 13th, 2020

Incredible support service from Epos Direct team. I've been associated with them over 5 years and satisfied. The perfect service over the phone, they are exceptional and provide ultimate level of service. They reply within minutes and sort out the issues in quick time. I can honestly say this review is for the support team, The support team fully deserves the praise. Committed, technically smart, customer. Service exceptional.

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Thank you for taking the time to leave a review.

Thumbnail of user aliceb618
1 review
0 helpful votes
May 28th, 2021

A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business. Thank you so much!

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Thumbnail of user aimeej47
1 review
1 helpful vote
June 16th, 2021

Quick and easy support service and would recommend to help grow your business. Very professional and took us through a thorough process to resolve our problem.

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Thumbnail of user sarahl739
1 review
0 helpful votes
May 4th, 2020

Amazing customer support as they took remote connection to solve my issue and very patient with me. Thank you for the best support ever!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Sarah

Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.

Thumbnail of user isabellao5
1 review
0 helpful votes
January 20th, 2020

Epos Direct customer staff was amazing with helping me today. They fixed the issue quickly and efficiently, Simply amazing!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Isabella
Thanks for the feedback which is highly valuable.

Thumbnail of user miaa66
1 review
1 helpful vote
June 9th, 2021

I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!

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Thumbnail of user jasperl33
1 review
0 helpful votes
August 24th, 2020

I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Jasper

Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.

Thumbnail of user masonj103
1 review
0 helpful votes
August 17th, 2020

Incredibly helpful service today. He helped me to try and fix the issues we were facing in installing the terminal. The support guy talked with us in a friendly, clear and concise manner. Brilliant customer service. Thank you!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Mason
Thanks for the feedback which is highly valuable.

Thumbnail of user sophiak87
1 review
1 helpful vote
July 7th, 2021

I have been using the Epos Direct POS since a long time… The performance of the system so far so good. The customer support is good.

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Thumbnail of user mandeeps42
1 review
1 helpful vote
January 11th, 2021

A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.

Tip for consumers:
very clever people and will do anything to keep your money

Products used:
NOTHING

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Thumbnail of user jacksonl29
1 review
0 helpful votes
February 23rd, 2018

The system is good and the support is fantastic. As per my experience I always have got a good response so far... They respond in a good manner and guide me in the right way. Right from sales to support the guys working there have very good knowledge over the product. They are very friendly and polite in dealing the issue.

Thumbnail of user bethanyb125
1 review
1 helpful vote
June 24th, 2021

The support team was very helpful. They were very nice and explained each and everything very clearly. They answered all my questions.

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Thumbnail of user jenniferb2647
1 review
1 helpful vote
June 17th, 2021

I am very much happy with everything. Features, capabilities are excellent. The most important thing the quality of the product is great and the service is great.

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Thumbnail of user charliew152
1 review
1 helpful vote
June 16th, 2021

Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

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Thumbnail of user jamiee64
1 review
0 helpful votes
October 16th, 2019

I was looking for an Epos system to my retail business. One day I got a call from Epos Direct and I thought they were also same as other epos providers. I did some research over epos systems and I found that Epos Direct is offering high quality hardware till systems. I tried for a demo and they have proven to be worth the money. Over the last 3 years I have also come to appreciate the customer service. I am completely satisfied with them.

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Jamie

Thank you for your feedback, I'll make sure this is shared with the team.
Kind Regards

Thumbnail of user lydiah123
1 review
1 helpful vote
July 6th, 2021

The support team is complete professional in solving the issues and guiding us through the features of the product.

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Thumbnail of user janetc559
1 review
0 helpful votes
August 3rd, 2020

Great product and service all around. The people in Epos Direct are professional and answered all my questions. They have really very good knowledge over the product and have good patience in listening and solving the issues. Will definitely recommend this product to others.

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Janet

Thanks for your valuable feedback.

Thumbnail of user nirajs13
1 review
0 helpful votes
October 23rd, 2020

We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Hi Niraj

Thank you for taking the time to leave a review.

Kind Regards
Epos Direct

Thumbnail of user meghanm75
1 review
0 helpful votes
December 9th, 2019

We've been using Epos Direct epos system for past 3 years. User friendly software very easy to use and can integrate with Payment Sense terminals.

The tech support team is super friendly, very knowledgeable in what they do and quickly help us with the solutions. The make the experience very easy and the whole interaction was just very pleasant overall.

Thumbnail of user simond33
simon d. – EPOS Direct Rep

Thanks for the feedback which is highly valuable.

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From the business

EPOS Direct is a world leading supplier of Retail and Hospitality Solutions, with over 20,000 customers across 23 countries.

We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.

All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.

Business History

EPOS Direct has been serving the UK retail and hospitality market for over 16 years.

From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.

Call today for a free of charge consultation or visit our showrooms: 08000336888

Company Representative

Thumbnail of user simond33
simon d.

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