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Ohio
1 review
2 helpful votes
Follow Brittney R.
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I had a problem and asked for a number numerous times and I got told they don't have numbers. We went in full circles for 3 days and they didn't answer my question. I told them I will tell everyone I know not to play epic games and told them they suck at customer service. I talked to 15+ people and they all gave me the same answers which didn't answer my question. It's the laughing stock of customer service.

Date of experience: September 2, 2020
Washington
1 review
0 helpful votes
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I'm trying to play the games that epic gives me, I download them and it says I have to wait 3 DAYS for fortnite. Me personally, I don't play FPS a lot, but I know I'm definitely not going to play on epics platform. You thought that was bad? I waited the 3 days, then had to wait another 4 hours for the game to "install". After the long and wasteful amount of time I waited to see if the game was somewhat good, I get disconnected. I try this on every other FPS game from epic, and it still happens. Not to mention the graphics quality is sucky.

Not recommended to people who like smooth gameplay or fast, because you will not get that in return after waiting 4 days to play some games.

Date of experience: May 14, 2023
Australia
1 review
0 helpful votes
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Account glitched
October 16, 2022

My epic games account is glitched and in fall guys they always make it so unfair for me to play. Here are some examples: In race rounds I'm always in the back, in volleyfall I am always put with a golden wolf or someone that has way more experience in the game than me, which is just extremely unfair.

Date of experience: October 16, 2022
Michigan
1 review
0 helpful votes
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Mediocre
August 21, 2021

From a gamming standpoint its pretty good with frequent game giveaways and constant sales, however developers completely disregarded security. My account was compromised, password and email changed and there was little help from contacting epic games community support. Long story short my account with multiple games got hacked and epic games gave zero $#*!s.

Date of experience: August 21, 2021
Massachusetts
1 review
0 helpful votes
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Septic Games
December 8, 2022

My account hack hacked, so I contacted them to recover it. I succeeded, but about a week later I find out my account got suspended for "fraud". I have proof, they know I got hacked, I have all my invoices, my original email, original IP addresses and they refuse to do anything about it.

I'm never buying anything from Septic Games ever again.

Date of experience: December 7, 2022
Washington
1 review
0 helpful votes
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Garbage
June 25, 2023

The account linking process is absolutely terrible I just spent an hour or so trying to link my correct rocket league account to my steam account and its an absolute pain in the $#*! and now I have to wait a whole two weeks until my account is deleted just so i can link the email that was associated with that account to my xbox account

Date of experience: June 25, 2023
Pennsylvania
1 review
1 helpful vote
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How this game is bad
March 16, 2021

The game has gotten worse and worse over the years but after they brought season 6 out it has been horrible with all the spraying guns and animals to the game the really put no thought in this game anymore it's sad.

Date of experience: March 16, 2021
Maine
1 review
4 helpful votes
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Trashbag communist scumbags
May 20, 2024
Updated review

Don't give then any of you $. They are commie scum. They soend no money on their servers, and you are always paired with people that have terrible lag, which in turn makes you lag.

Date of experience: May 20, 2024

Fuck you and your shitty servers... I hope you go out of business. You don't deserve to be profitable

Date of experience: November 22, 2023

Epic is Trash!
November 11, 2023
Previous review

Their servers are absolute garbage. Their customer service is non-existing. I will never spend another dime with this garbage company, and I advise the same for everyone.

Date of experience: November 11, 2023
Virginia
1 review
1 helpful vote
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$#*!ty Smurf control
August 7, 2023

Bout to start leaving a one star review every single day until I start seeing the message pop up that someone has been banned with all the Smurfs I report with no wins and are somehow in champ rank and they never get banned. Y'all could never compare to the original owners. Y'all have ruined the game and let players continue to ruin it. The new owners are a waste of space. Shouldn't be aloud to have more than one account made on a single console.

Date of experience: August 7, 2023
Canada
1 review
0 helpful votes
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Purchased DLC for "Predator Hunting Grounds" for PC, never got added to the game. Epic blames Illfonic and they refer back to EGS as they didn't add the DLC properly.
Epic never resolved the issue and was unwilling to provide either a store credit or refund.
Bottom line is: I paid for DLC in their store, got receipt and shows "in library" in their shop with my account but it doesn't show in the actual game launcher as "add-on" and most importantly also doesn't show in the game at all.

Avoid this company with their "customer service" is my personal advice based on my experience. You pay for something and get nothing...

Date of experience: March 8, 2022
Arizona
1 review
0 helpful votes
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I feel robbed
May 18, 2022

Tiny Tina's Wonderland does not properly store your saved data. Upon telling epic games, they simply told me they could not give me a refund because I have played more than 2 hours. I have lost 32 hours of my life in the form of play time that was not recorded in Tiny Tina's Wonderland. Epic Games couldn't care less, 2 of their customer service reps made that clear to me. They were happy to kick me over to 2k games, who have me troubleshoots so atrocious it wiped the rest of my remaining 7 hours of gameplay that was salvaged from the save file corruptions that Epic Game's has caused by their negligence.

Epic Games has horrible business practices, I feel like their actions amount to fraud and I demand they be made accountable to their customers by refunding them should they experience this issue, and opt for a refund, at the very least. Not only have they wasted my time, they have caused me emotional distress with their careless customer service.

Date of experience: May 18, 2022
Michigan
2 reviews
4 helpful votes
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They are having a Halloween sale! Games that dont even fit that category are in sale! Zombie Army 4 not in sale! Plus you can never get in touch with anyone! How are they getting games before steam blows my mind!

Date of experience: October 22, 2020
New York
1 review
3 helpful votes
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Epic games not only refuses to refund people for games that either don't work or advertised features it couldn't deliver. They also don't want people to rate their games honestly so they refer their customers to AAA critics who get paid to promote these games. To top it all off, their platform is cheap, not user friendly, and constantly experiencing outages. This joke of a company needs reform.

Date of experience: October 24, 2020
Connecticut
1 review
0 helpful votes
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Epic games sucks!
April 9, 2023

I've lost so much money on this game! Whenever we try to redeem a vbucks card they never work and I always have to try and email player support which never works either. Save your time and money people!

Date of experience: April 9, 2023
India
1 review
0 helpful votes
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Good Aspects:
Gives costly games on zero price
Bad Aspects:
1. No app manifestation option like steam so you need to reinstall all games if something happens to your computer
2. No cloud storage option to save game data on cloud like steam.
This are the main things you should take care of the Gamers.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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Avoid Epic Games
March 28, 2022

Are they afraid of customer review? Can't leave a review for the games you purchase.
Refunds are a pain to go thru.
The game they release are just empty, feels like they release 30% of a game then release the rest as a DLC.
Avoid Epic Games not worth it.

Date of experience: March 28, 2022
Louisiana
1 review
1 helpful vote
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All about the money
November 25, 2023

First off fortnite. The hacking and cheating is ridiculous. Epic doesn't care as a matter of fact they promote it. Epic as a whole is trash. I have fortnite founders copy and thousands of dollars and hours invested in the game. The Battle Royal side is hacked up full of cheaters and ridiculous. Fortnite makes a million dollars a day but can't keep the cheaters out. I used to love playing rocket League. Which I have thousands of dollars invested in and thousands of hours. As soon as epic took it over. It turned to s***. Anything epic gets involved in is straight trash. They don't care about the gamers or anybody else who pays for their games. All they care about is the money.

Date of experience: November 25, 2023
Michigan
1 review
4 helpful votes
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Their customer service is terrible. I contacted them VIA chat to change my email and they couldn't verify i was the owner even tho I was the owner using my laptop in the US when I made the account in Asia. I know I had a different IP but why not send a verification email? After contacting them many times they inactivated my account and banned me from talking to them via chat. Worst customer service.

Date of experience: June 9, 2022
Canada
1 review
0 helpful votes
Follow P G.
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Online Customer Service support is completely unorganized and unable to assist in a timely manner. Keep throwing the online inquiry to different people and keep asking the same questions again and again. Would never recommend to use and to deal with.

Date of experience: February 16, 2021
Illinois
1 review
5 helpful votes
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Watch your purchases. Your account won't show your purchase history and only support can show you. If you purchase something and then it goes missing, they won't replace it or the V bucks you spent. They will claim you cancelled the purchase when this isn't true. They are a bunch of frauds. They don't care about their customers. I can see what they are in the middle of a law suit. I'm sure this won't be the last one they face.

Date of experience: March 8, 2021

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 129th among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87