Epic Games

This company had the best game, then they just decide to not listen or communicate with the community and they ruin it. They banned me for an innapropriate name even though they let me choose the name in the first place

This is my first ever review. We purchased vbucks from my phone for my son's Fortnite account. Well, not redeemable on his nintendo switch (we had no idea). We contacted support within minutes of seeing that his Vbucks weren't there. Basically told, download it to a PC or let him play on your phone (iPhone does not support Fortnite) and he does not own a PC. I then asked for manager and they contact me and said they would he "at my disposal" but that I was basically SOL because I needed to read the product page. I replied and they had already closed the ticket not actually allowing a response. Please read the refund policy and product page before purchase, but I would advise to avoid. You would assume that it would go right to your player account that is created through Epic Games. No such luck. Only redeemable on the platform you purchase on. Parents beware! Horrible support and zero willingness to work with the customer. We are super bummed.

I bought a game and realized after about 20 days I hadn't played it at all, and it was an ubisoft game so I would have to make and sign into a different agent to be able to even play the game. Decided I'd get a refund to try something else. Keep in mind, store credit not cash refund. They won't do it and just say sorry.

Don't buy games or vbucks or whatever from Epic Games.

GOG all the way. Steam is even better than Epic.

Without even considering the general distaste of the company that put out the predatory child-scammer that is Fortnite, the platform is a mess. No reviews, awful load times for doing even basic actions, no ability to view your library online, practically nonexistent customer service, the list goes on and on. More and more I get infuriated by new games coming to other platforms that used to be Epic exclusives (a detestable practice), which now force me to launch them through the Epic launcher. It's become a dealbreaker for me, the platform is just that bad.

I purchased my first $25.00 VBucks card from Game Stop with some birthday money. After setting up an Epic account and linking it with my Nintendo Switch Account, I entered the code from the card and shortly after credit appeared in my Epic Account. However, the credit has not appeared in my Fortnight Game. I sent a message to EPIC customer support, 24 hours later nothing. I sent another help ticket 24 hours after the first and was told to wait for a reply from the first one, and EPIC closed the second ticket. I feel like this is rip off. They take your money and don't give you what you pay for. I am looking for someone I can report them to. This is theft!

Their support was hostile and not helpful at all. I bought saints row gold version after the worst day ever and I wanted to play well when it refreshed after I selected gold since I had to create an account it selected the regular… they told me I can't easily upgrade it and they took too long to respond so now they said because I played it two hours they can't refund the purchase so I can buy the gold one… screw this company I will never buy a game here ever again…

I got scammed in a very cleaver way. I saw a odd fake epic games login but, I thought to my self that changing my password after will fix if This site was fake and, I didn't want to play smart either just to realise he/she was Forreal then I lost all my stuff. Epic games Hook up immediately after I contact them and soon I got my stuff back (untradable so you can't gain stuff by getting scammed). Couldn't be more happier about it. (Sorry for my bad grammar, I'm not english)

Back in January, I purchased Borderlands 3, I had played it for a little while and took a small break to enjoy other games, however, upon coming back the game was in my library but said I needed to purchase it to continue playing it.
I contacted epic games and despite showing proof of bank transfer, it is in my library along with DLCs, and the additional sites the game was linked too they refused to take that as proof and stole my £60.
Do not buy from this company, the best use they hold is the free games they feature every now and then.

Worst customer service experience ever. They do everything through email and refuse to call a customer to help them out. But each time you reply to an email a new representative gets it... so you can't actually hold a convo with a single person and accomplish anything. I've been trying to add a vbucks card to my son's account for 4 MONTHS and cannot get help with it. They ask me the same queations over and over again and never actually help me. I will never spend another dime on anything associated with Epic Games again.

Epic games provide a really easy time to uninstall your video games. Simply queue the game and wait a whole eternity to get rid of your game. Unlike steam where the game will just disappear, epic games really let us users reflect on ourselves whether to keep uninstalling the game or not. $#*! you mean queued for uninstallation?

Epic games I love your game but you gotta take out the dinosaurs they aggravate you so much that it makes you loose focus and the game. The dinosaurs are very useless and annoying I think everybody would love your game even more if you took out those damn dinosaurs thank you. #$#*!themdinosaurs

I literally wasted two days of my life trying to access my sons account. I spent five hours trying to figure out how to connect my sons Epic account to his PSN. After giving in I reached out to customer service rep named Golf Bravo, just from the name I should have known I wasn't going to get far. Which I didn't... I spent from 10 this morning till 3:45 this afternoon, sending information about every account I could think of, just for this idiot to do nothing, I literally reached out to another customer and figured it all out pretty much myself using the same information I gave Mr. Bravo.

I am very disappointed with Epic games and their selfish ways of handling fortnite with Apple. My 12 year old son asked me play during the pandemic. I joined on my IPhone to connect with him. I just played my first full season and now have to terminate my connection with him. Shame on you epic. I play on an Apple platform and they should receive the majority of the of the profits that they generate. You do absolutely nothing but collect a percentage of Apple's profit. They maintain and provide the app. You should be appreciative of sitting back and enjoying your profits for doing absolutely nothing but sharing fortnite. My son (mainly me) have spent hundreds of dollars on your game (Vbucks). I am about to cut him off since you cut me off. I am done with you extorting money from him and me. Good luck in your future. I am out.

My kids have downloaded malware onto my computer I've found more useful then this trash "Epic Games", pfft.
I tried to set this up for my child to connect to friends online with Fornite/Nintendo Switch.
For the hours lost trying to change his name and allow him to add friends, to not be successful? Where do i send the bill to for my lost time?
I then open a ticket with their customer service, they are worst then the experience of dealing with their terrible account controls

I can't verify my account so it's point less to trade this is so annoying I used to be able to trade without verifying my account but now u do what a waste if u don't have 2fa can't trade in rocket League

Epic games has the absolute worst customer service I have ever had to deal with. I play Fortnite on my Xbox however last week when I logged into Fortnite my entire locker was empty and my level was reset to zero. When I attempted to login to my Epic games account on my computer it prompted me to create an account instead. I reached out to epic games customer service and they responded via email nearly 24 hours later. I answered their questions and 24 hours later I received a response from a different rep with additional questions. I answered their questions and 24 hours later a received a response from another rep who proceeded to ask the original questions over again. This has been a never ending cycle for over a week.

As everyone else has stated they security is trash my account 2fa does not work it was changed from phone and email to app and email and it wont even sent me the email to gain access to my account luckily i have not bought anything from them yet I was going to get dead island 2 but not if I have to use epic games in anyway I will just get on console so I don't have to deal with this terrible only system they have no physical person to talk to just auto bots that respond with the same bs email that they send to everyone about how they cant verify your account i attached a picture below i am sure it look like all the other reviews