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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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As already stated; very friendly and courteous associates attending to all my needs. Picked for me a perfect car for my needs, but price could have been a bit lower, Truly appreciated the free ride home to get my forgotten bike keys. Truly LOVED the conversation with the young driver that took me and would love to meet with him again!
I needed a rental car. However, the car that was brought to me did not hold the road. Every bump made the car tremble. Also, the car was dirty inside with crumbs everywhere. I had to clean the car out before I could drive it.
The branch rental manager Anthony Lulo treat customer with respect and help us understand rental can be very easy and pleasant ~ You are the best Anthony 👏
Staff was super helpful and very professional; transacted business seamlessly. Suggested upgrades were a good value for the money.
The service there was absolutely amazing the attendant that helped me when above and beyond! The car was beautiful and everything worked wonderfully. I had an amazing experience here. 10/10
The staff at the Zephyrhills, FL office. Avery, McKinley, Carson and the lady that checked me in. I can't remember her name but it started with a D. Each person I mentioned has extraordinary customer service skills. They are polite, professional, personable, and each of them made me feel like a valued Enterprise customer. I feel they each are wonderful liaisons between Enterprise Car Rental and the customers therefore, I am requesting that each of them be commended for their job excellence. Outstanding employees should ALWAYS be recognized. I look forward to my next rental from Enterprise Car Rental in Zephyrhills, FL.
Thank you, Theresa, for your wonderful feedback. We're thrilled to hear that our team made such a positive impression on you. Your recognition of their efforts is appreciated, and we look forward to welcoming you back. - Lisa
I was given a car with BALD tires. When I called the office and informed them that the car is pulling and unsafe to drive, the only suggestion I received was to take the vehicle to the local Firestone to replace the tires for THEM! Unbelievable and to be honest, a laughable joke! I literally laughed so hard and told them they're lucky to not be finding and towing their vehicle from the highway. Due to immediate circumstances in my personal life, I ended up taking the vehicle 20 miles to a different Enterprise location for a different vehicle with three children and three car seats to switch out. Thanks, but seriously, NO THANKS! I will avoid Enterprise at all costs. 😮💨
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Must use the Lyndhurst location. Tough little spot they have but treat you the best and make it worth driving a little extra to get good service.
Thank you, Tracy, for taking the time to share such kind words. We're thrilled to hear our Lyndhurst location made your experience truly worthwhile, and we look forward to welcoming you back whenever you need us. Your support means everything to us! - Isabella
Returned rental with full of fuel, picked it up with less than half, denied any kind of credit. But if I returned with less fuel, I wouldn't have been charged for fuel. Something is not right when I return something better than I got it.
Thank you for your review, Charles. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Excellent customer service across the board from pick up to drop off. Even helped me set up my Bluetooth and delete and delete the contacts when I return the car.
Thank you so much, Wanda, for your kind words and for highlighting our team’s assistance throughout your whole rental experience. We’re glad we could make things more convenient by helping with your Bluetooth setup during drop off. Looking forward to serving you again soon! - Isabella
Had a great experience both in picking up and dropping off the car which was awesome by the way! I've never had a problem with Enterprise and will continue to use them as I've had since 1997.
Barb, we truly appreciate your continued trust and kind words over the years. It’s wonderful to hear that each visit has been smooth and enjoyable—we look forward to welcoming you back again soon! - Isabella
The staff working in the morning of our pickup for our road trip were very helpful and very polite. It was my first time ever renting a vehicle and they answerd all of my questions and believe me, I had quite a few... lol
Hi Mike, thank you so much for sharing your experience! It's wonderful to know our team helped what was your first rental feel welcoming and straightforward. We’re here anytime you need us for your next trip. - Isabella
Efficient, friendly, professional, staff. I was in a mad dash and they got me in and out quickly. Very helpful at return as well.
Thank you so much for sharing your experience, Jody! We're thrilled our team could make your hectic schedule smoother and look forward to providing the same efficient, friendly service whenever you need us again. Safe travels until next time! - Isabella
The moment I walked in the door, the staff was very friendly and quick to assist me. I got my rental car and was on the road in no time. When I returned the car, they were just as quick to get me going back home as a matter fact, they even gave me a ride home. I really appreciated enterprise. I would definitely rent from them again.
Delmar, thank you for taking the time to share your fantastic experience! We're thrilled to hear our team made everything quick and convenient, and that the ride home was helpful. It means a lot to us knowing you’ll choose us again, and we can’t wait to assist you on your next trip. - Isabella
I always have a good experience at my neighborhood Enterprise in La Mesa, California. The agents are friendly and efficient, the cars are clean and ready to go on time, and the rates are reasonable.
Mary, thank you for finding such consistent positive experiences with our team in La Mesa—your trust means the world to us. We’re committed to keeping everything friendly, efficient, and smooth for you every time. Looking forward to your next visit! - Isabella
I was pick up and drop off with their courtesy service in a timely manner, speedy check in and out process, customer service was very pleasant, and the rental cost was perfect.
Romona, thank you so much for highlighting our timely courtesy service and smooth process. We truly appreciate your kind words and are glad to hear the experience met your expectations. We look forward to serving you again whenever you need us! - Isabella
Car pickup was fine, although it was somewhat a larger car than I expected. It also has a design flaw where you can't see the speed without crouching down in the default steering wheel position.
I also never received a revised invoice after an after-hours drop-off, which is a bit concerning!
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
I drove an hour to get car and they wouldn't take my debit card cause was in my boyfriend's name even though the insurance was in both r names! Wasted my time and gas and had to go back two days later another hour drive there and back and I called for two hours before I went and no one would answer the phone and the car I ended up with had a cracked windshield!
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
All of the employees were very accommodating and respectful. The manager was hands on and treated her staff and customers with respect. Would definitely rent from them again.
Thank you, Theresa, for your kind words and for recognizing the considerate efforts of our entire team. We’re thrilled to hear you felt welcomed, and we look forward to providing you with the same great experience on your future visits. Your continued trust means a lot to us! - Isabella
Great employees here in Globe, AZ that drive up here from the valley area. Matthew and Hope were fantastic. They answered all my questions and then some. Kudos to the staff here.
Celua, we’re so happy to hear that Matthew and Hope made such a positive impression—team members like them truly appreciate knowing their efforts stand out. Thanks for sharing your kind words and giving our staff the kudos they deserve! Looking forward to serving you again whenever you need. - Isabella
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Caitlyn, for your kind words. We're thrilled to hear that our team made your experience outstanding and that everything met your expectations perfectly. It means a lot to us to know you had a 10/10 experience. - Lisa