Enterprise Rent-A-CarReviews 4,178

Hi there, be careful when renting a car online from the Enterprise rent-a-car (ATESA / Enterprise); the offer was cheap and duly paid for (in full); as I arrived a little late because of the delayed train, the office was closed and after calling by phone for almost an hour, they did not have the service to send somebody down with the car (although they have a person 24/7 available in town). So, there I was, with my family on the doorstep of the Enterprise office at the Gerona railway station, on my way to Porqueres that cannot be reached by public transport... Luckily, competitor Sixt saved my weekend, although at a very high cost; but still: muchas gracias Sixt!

We recently hired a car from Pearson airport, Toronto. Everything else with the car hire was great except that we left a wallet in the car and it was returned with the cash missing. When we asked the lady from the lost and found department about the missing cash we got no response. Returning the wallet after removing the cash seems kind of dishonest to me if this is what indeed happened. This was emergency cash that was tucked deep inside the wallet and was not used. Thanks for the wallet, getting our cards back was cool but would have been even nicer to get our cash with the wallet :D

I rented a car for more than a month at Enterprise (while mine was in a body shop), paying nearly $1,400 out of pocket for this rental, and expecting to earn points for this from their rewards program that clearly states: "We Made It Simple: Dollars Spent Equals Points Earned With Enterprise Plus, the more you rent, the more rewards you earn."
When I asked why my account wasn't awarded points for my rental, I received an explanation that my rental was "non-qualifying" (with no explanation) and any attempts to speak with someone just got recorded responses and go arounds. I also had another vacation rental (just 4 days) with the same result: my rental was "non-qualifying" even though it also was booked directly with Enterprise.
All I can conclude is that their rewards program is nothing but a scam, despite that claim that dollars spent equals points earned. Also, their customer service is woefully inadequate. I will not be spending any more dollars with Enterprise and will make sure that my employees and acquaintances do not either. This is not an ethical company to do business with.

Do Not Rent From This Company... Alhambra, CA Main St Location... they will falsify documents and charge your credit card months after the rental... even if a second party (Wondries Collision Center in my case) is responsible to pay. I had an accident in 11/2018 and everything was covered through my insurance company Mercury Insurance and Wondries Collision... so the paperwork said at the time of signing. Unfortunately, in 2/2019 I received a charge on my credit card from Enterprise for $327.00. I spoke to the Enterprise manager at the time (they have a revolving door there because they employees dont stay) and was advised Wondries Collision Center declined to pay them so they charged my card and they would not investigate my dispute. I filed a complaint in 2/2019 with my bank Wells Fargo and in 4/2019 I was declined the reimbursement because Enterprise doctored the documents removing Wonderies Collision from responsibility and now making me the responsible party. Wells closed the case. I continued to pursue the issue with Mercury Insurance stating at the time of the rental I signed documents with Wondries Collision as the responsible party. I had to go to the top branch manager of Mercury Insurance to get help. As of 6/2019, Finally Mercury Insurance agreed to the fact Enterprise should have never charged my credit card four months after the rental for fees that should of been paid by Wondries Collision. I am still waiting for the reimbursement check $327.00 from Enterprise. Today unfortunately I had to talk to the Enterprise manager Lucy and was advised it will take another 3 weeks to receive a check from the corporate office. When I asked for her last name and the names of the persons who doctored the documents because I was filing a complaint with the BBB Better Business Bureau, LUCY HUNG UP ON ME. This was not the first time I rented with Enterprise but it is the last. Your credit cards are not safe with this company, their practices are illegal and their employees are disgustingly rude.

Enterprise is not a good company to get a car from. I have been cheated twice. The first time I got my money back. The second time, I borrowed a car and it sat in my driveway, overnight, brought it back in the morning cause I didn't want a minivan and they said there was damage. They did not go around the car with me, or write it up. I also, thought it was strange they moved the car when I returned before we went out to check it over. Don't borrow an Enterprise car they will cheat you.

Went into Enterprise today at 10:39 am to get my rental due to insurance claim. My appointment was originally at 5:00pm but I got off work early and I live an hour away.
I was told that I they didn't have anything to rent me until 5:00 (parking lot full).
All i can say is WOW; never would I rent from Enterprise in Anniston, Alabama. The woman at the desk wouldn't even look up to acknowledge me standing there. No customer service! Reported them also to my insurance company.

I rented a car from Enterprise a few months ago. Then a couple of weeks ago I get a call, email and letter from them saying that they have come to believe I had been in an accident but don't owe anything because I purchased the extra insurance and they want me to answer some questions and fill out an incident report. I WAS NOT IN AN ACCIDENT AND THERE WAS NO DAMAGE TO THE CAR. I let them know that via email and voicemail and they are still calling me. I don't know what kind of scam they are running but DO NOT RENT A CAR from these people. This is just shady. And if they really thought I did get in an accident, why did they wait 3 months to contact me?

I had a accident with my New Car 2017 Cruise, I hit a deer, I was sent to enterprise to get a loner/ rental vehicle, I called 4 hours before arrival, I explain to the attendant helping me I needed a white cruise 2017 so I could uber, she say I will keep a lookout if one comes in, Ill hold it for you naturally youd believe them, well I arrive 4hours later, to my surprise there was a white cruise sitting outside, I walked in and thanked her for getting the car I wanted, she replied thats not yours it just got rented to another client, I reiterated what I said over the phone 4 hrs ago she told me I insulted her and she was offended and will be forced not to help me. Clearly she had me confused, I never raised my voice and I even asked for her supervisor, none on site. She then gives me a black Malibu 2017, Im rushing sign and leave I look at the car and wondered why I smelled poop! Yeah poop! The car was never cleaned it was nasty, I called immediately and turned around then I was met with a supervisor who took the vehicle, they did s halfway cleaning job and said she would call me if they get a 2017 cruise in, I never received a call! I missed 14 days of uber thst would have helped me throughout my issue, mind you I paid for the car at least 6 bucks a day, but no one! Wants that kind of service. Stay away from 2228 E 11th St, Tulsa, OK ******* Enterprise car rental

Taylor Brown, remember that name and if she's working the day you go in RUN. This has been probably my 10th time using this particular location, and each time there has been a problem. I get there on Saturday morning, have an appointment, and I am told the oil is being changed on the car and I could either come back or wait. I chose to wait but in the meantime she wanted my license and credit card and told me there would be a huge deposit. When I balked at the deposit being more than twice what it was last year, she told me it was policy. I then told her that I had it with all the problems I always have at this store, and that I would not be back. She told me I can start right now and she was cancelling my reservation. She was really proud of herself also. I asked her to get her corporate office on the phone and she said no, "you go home and call them". I had a reservation for a trip we were going on for a wedding, and that girl took away my reservation and we were ready to leave so I could not get another one. Luckily I had transportation, but she really inconvenienced me. Get this when I called Enterprise today, and asked for a manager, Matthew told me that there really is no manager since they are all in "Management Training" there. I thought she did not look like a store manager. She's an awful person and this store is just plain awful. Don't go there - EVER.

Went on vacation with our motorhome ended up having bad weather so we needed a car to travel instead of walking. They had good selection and we were able to just drop off at the store and move forward. Good pricing for our week use.

Horrible Experience! DO NOT EVER use Expedia or Enterprise car rental. Both companies are a joke and do not care about their customers. I reserved a full size car and when I went to pick up Enterprise did not have a car for me. They gave me a compact piece of crap car. They sent me to the airport 30 minutes away and said they would exchange it for me. Once I got there I was told they do not exchange cars. I got on the phone with both Expedia and Enterprise and they were both worthless and did not care about helping me. It was the most frustrating and horrible experience I have ever had with any company. Do yourself a favor and DO NOT EVER book through Expedia or use Enterprise.

We reserved a car on Wednesday, April 4 to pick up in Atlanta. Our flight was cancelled and we were to arrive 4 hours later than scheduled. I called to let them know and was assured that our car would be there. They gave our car away and we had tickets to the Masters the next day. We were forced to rent at another car rental and instead of the $369 dollar rate, we had to pay $1174 for the same days. Shame on Enterprise for giving our car to someone else with no cars available until the next day.
I called them and no one returned my call on 4/19. I wrote to the president, Andrew Taylor at the same time. Nothing... I guess they just don't care.