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2 Reviews by A

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Enterprise Rent-A-Car

Enterprise Rent-A-Car


I had a accident with my New Car 2017 Cruise, I hit a deer, I was sent to enterprise to get a loner/ rental vehicle, I called 4 hours before arrival, I explain to the attendant helping me I needed a white cruise 2017 so I could uber, she say I will keep a lookout if one comes in, Ill hold it for you naturally youd believe them, well I arrive 4hours later, to my surprise there was a white cruise sitting outside, I walked in and thanked her for getting the car I wanted, she replied thats not yours it just got rented to another client, I reiterated what I said over the phone 4 hrs ago she told me I insulted her and she was offended and will be forced not to help me. Clearly she had me confused, I never raised my voice and I even asked for her supervisor, none on site. She then gives me a black Malibu 2017, Im rushing sign and leave I look at the car and wondered why I smelled poop!! Yeah poop!! The car was never cleaned it was nasty, I called immediately and turned around then I was met with a supervisor who took the vehicle, they did s halfway cleaning job and said she would call me if they get a 2017 cruise in, I never received a call!! I missed 14 days of uber thst would have helped me throughout my issue, mind you I paid for the car at least 6 bucks a day, but no one!!! wants that kind of service. Stay away from 2228 E 11th St, Tulsa, OK 74104 Enterprise car rental




I must say I was in a hurry and did not look at reviews, I needed my birth certificate within a 15 day window, I called and gave my info that was requested only to find out a week and three days later I needed more information to verify who I was, and this happen because I called looking for my birth certificate, I clearly explain how important it was to me. Customer service lied and was rude, they over talked me, hung up several times, I highly recommend you not use this website unless you have time to wait on purchase, They can not promise!!! the time frame offered on website as a promise.... You are taking a risk, they take the money and then they order your birth certificate, I would have agreed but the order was never processed and my money was gone, then the headache began... I wish you the best God bless

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