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Jacquie R.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests, Clothing & Fashion, Relationships

Member since May 2017

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2 Reviews by Jacquie

We reserved a car on Wednesday, April 4 to pick up in Atlanta. Our flight was cancelled and we were to arrive 4 hours later than scheduled. I called to let them know and was assured that our car would be there. They gave our car away and we had tickets to the Masters the next day. We were forced to rent at another car rental and instead of the $369 dollar rate, we had to pay $1174 for the same days. Shame on Enterprise for giving our car to someone else with no cars available until the next day.
I called them and no one returned my call on 4/19. I wrote to the president, Andrew Taylor at the same time. Nothing...I guess they just don't care.
We ordered 2 poufs in beige but the color had a pink undertone and was terrible. Even if the color would have been right, I would send back because the quality was terrible. They shipped from North Carolina but we had to ship back to San Jose, California which cost us $114 for the pair. (I only paid $226) And lesson learned, you pay for what you get. Shame on them to even sell such poor quality. The seams where terrible.

After posting this comment, Zazzle contacted me and gave me a credit for my shipping costs which is fair. However, the quality of the pouf is still terrible. What a waste of time and money.

Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Zazzle S. – Zazzle Rep
Hello Jacquie,

We are sorry to hear that you were unhappy with your order and our return terms.
This is definitely not the type of customer service we want to be known for, and truly apologize.
I will personally be looking into this further to see if there is anything else we can do to assist you.

Thank you for your patience,

Jacquie Has Earned 3 Votes

Jacquie R.'s review of Enterprise Rent-A-Car earned 2 Very Helpful votes

Jacquie R.'s review of Zazzle earned a Very Helpful vote

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