From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Letting one person rent with a debit card and not letting another rent with their debit card and telling them that they need a credit card is wrong. If your not renting a car to a person that only has a debit card it should be the same for everyone. Sounds like profiling or gender profiling to me.
Always completely satisfied when we use Enterprise. Great customer service.
Thank you for your kind words, Katherine. We're glad to hear you've had positive experiences and appreciate your loyalty. - Lisa
Customer service was fantastic both when I pick the car up and called after I drop the car off Saturday after hours the cleanliness of the unit was not up to par. The windows were filthy
Other than that had a great experience
Thank you for your feedback, Michael. We're glad to hear you had a positive experience with our customer service. Your insights help us improve. - Lisa
Great easy experience. Friendly stress free. Would recommend
Thank you for your feedback, Chad. We're glad to hear you had a smooth and enjoyable experience. Your recommendation means a lot to us. - Lisa
The Palm Harbor office was very efficient. They got me into a car within minutes. All of the staff promptly catered to my needs.
Thank you for your kind words, Susan. We're glad to hear that our team was efficient and attentive to your needs. We hope to see you again. - Lisa
The guys are quite nice. There was an issue with the original car reserved but they had everything straightened out by the time I got there.
Thank you for your kind words, Barbara. We're glad our team was able to ensure a smooth experience for you. Your feedback means a lot to us. - Lisa
From pickup at Cruise Terminal to drop off, the Southampton Crew and Exeter Airport were professional, welcoming, friendly and concerned to ensure that we were satisfied and happy with both our car and comfort.
Adam, Duncan and Kush at Southampton excelled as did Emile at Exeter.
Thank you for your wonderful feedback, John. We’re glad to hear our teams provided you with a professional and friendly experience. We appreciate your recognition of Adam, Duncan, Kush, and Emile for their exceptional service. Your satisfaction is our priority. - Lisa
The company was quick, thoughtful and courteous. They understood how important it was for me to have a vehicle for me needs. The company went above and beyond. I am sincerely grateful that such companies as Enterprise exist. I have used Enterprise for over 20 years, and they have never failed to provide me with professionalism, courtesy and a vehicle to meet my needs.
Thank you for your kind words, Johnny. We’re glad to hear our team met your expectations. Your loyalty over the years means a lot to us. - Lisa
I'm always satisfied every time I rent a car, great customer service and they make sure that they accommodate you! Thank you enterprise
Thank you for your kind words, Sonia. We're glad to hear that you consistently have a positive experience and appreciate our customer service. We look forward to seeing you again. - Lisa
Enterprise Rent-A-Car the beavercreek location has very good employees and Erica and Sean are two of the great people that help you get that car that you want to rent to drive and see that the car is in satisfactory condition and ready to go so that you can go on your journey and feel free to be happy and get where you need to go.
Thank you for your kind words, Gregory. We’re glad to hear that Erica and Sean made your rental experience enjoyable. Our team strives to provide excellent service, and your feedback means a lot to us. - Lisa
My car was getting fixed at caliber collision so it was extremely convenient to have a rental car place right next door. I had the pleasure of being picked up and dropped off by *. Was exceptionally nice & definitely needs a raise because awesome customer service is had to find these days. He always was in a happy spirit, which I appreciated. All of the staff was awesome when I walked in. Very cool environment.
*Personal info redacted by admin
Thank you for your kind words, Tyetreeona. We're glad to hear that you found our location convenient and that Dallas made your experience enjoyable. We hope to see you again. - Lisa
Great professionalism on all levels!
The team on Austen Parkway did an outstanding Job. The car was clean, thee service was great and the price was fair AF.
Thank you, Bobby, for your kind words. We're glad to hear that our team provided you with professional service, and that you were satisfied with the vehicle cleanliness and our rates. - Lisa
Dominique is an Exceptional Employee and delivered 100% customer satisfaction and service.
Thank you for recognizing Dominique's outstanding service, Erica. Your positive feedback is greatly appreciated. - Lisa
It was amazing! Friendly and professional staff. They make you feel family. I would definitely recommend Enterprise for your next rental needs.
Thank you for your kind words, Deborah. We appreciate your recommendation and are glad our team made you feel welcome. Your satisfaction is our priority. - Lisa
Was in and out very quick both with pickup and return. Both guys who helped me were very polite and professional.
Thank you for your feedback, Rick. We're glad to hear that your experience was quick and that our team made a positive impression. We hope to see you again. - Lisa
Outstanding costumer's service, professional personal, easy process picking up and returning the car. Will definitely use Enterprise next time we need to rent a car.
Thank you, Marcano, for your kind words. We're glad to hear you had a positive experience with our team and the rental process. We look forward to assisting you again in the future. - Lisa
I have no problem with the two young men who worked hard to find me a rental. There simply wasn't an available car until somebody drove in with one.
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Customer service was friendly and efficient. The car was clean, comfortable and exactly what I needed.
Thank you for your kind words, Ruth. We're glad to hear that our team provided friendly and efficient service, and that the car met your expectations. Your feedback means a lot to us. - Lisa
Store personnel were friendly and helpful. The car I rented, Jeep Compass, was in great shape. I liked the sound system. I got about 32 MPG HW. No problems. Pick up and drop off were easy. Decent price. I would definitely rent again.
Thank you for your kind words. We're glad to hear that our team made your experience enjoyable and that you were satisfied with the vehicle. We look forward to seeing you again for your next rental. - Lisa
Very happy with my rental car. They were really helpful in making me get in a vehicle that I liked
Thank you for your positive feedback, Derenda. We’re glad to hear you enjoyed your experience and found our team helpful. - Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa