Enterprise Rent-A-CarReviews 3,410

I've been renting from enterprise for over hole year an a few months all this due to be being out of town an truck driving with the rental in the yard a payment did not go Through I've payed this company Thousands Of dollars an the Audacity Of these people to tell me I can't afford or even fix they lips like this need better training not even discounts for people who rent long term getting charged 6 times the amount after I stated I am working over the Road Threaten To say I am stealing for 350 dollers mind you Every month I pay over 1100 somthing between 1500 not even free days I bet hurts would love the money I been dishing out shouldn't talk to people like this in 2020 knowing you work for theme an be at they locations not smart

They will rip you off and be ugly to you when they rip you off! A month ago I was charged for having pet hair in the car of 175.00 when told there is no smoking! NEVER told you can't bring your pets!
Rented one last time last week for my birthday for two days. I was charged for 3 days but they refunded the third day and then charged a 3rd day again! After, bringing my bank statement to them, they refuse to refund me abd says, " they can't, since they refunded it already " even though it was charged again after they refunded me. They agreed it shouldn't be charged but they refused to make it right. All because they refunded me once but charged twice and I was told to contact my bank. They screwed up my account by fraudulent charges. My bank is now taking care of it! But, it was their responsibility to reimburse charges for an extra day rental tgat I never used the car for. Even with proof! Obviously someone in their company is banking out on our money we don't owe! I WILL NEVER EVER use them EVER again!'

This is what you really think of your veterans. My mom served 20 years defending this country in the Air Force and this is how Enterprise shows their appreciation for her service. If only I could give 0 stars I would! To say that I am upset is an understatement. The sad fact is that Enterprise doesn't even care and at the end of the day will do nothing about it. Keith DeMarcus put my mom's life at risk today. He made my 65 yr old mother with a bad back walk home from his rental office in McDonough 5 miles to her home. I worked for the company for 17 years and am heartbroken to see how low customer service standards have fallen. If I can save you or your family some time, avoid this location. You can read all the reviews on both Google, Yelp and other sites and Keith the branch manager is mentioned repeatedly for giving poor service yet he is sill there as the BM, so that speaks volumes! Tells me that this company no longer takes it customers opinions seriously. Especially during this time when customers should be appreciated for the business they are providing to keep Enterprise from having to do additional layoffs from lack of business. But nope not this office. They continue to let this man run this McDonough location into the ground. Reviews matter and so does good customer service. Enterprise used to be one of the best companies to rent from but sadly to say I will never give them another penny of my business or my companies business ever again. Give your money to Hertz or Avis because your money and time are more appreciated!

The worst experience ever. Never rent from this business. I call on Thursday, November 12 to two local Enterprise facilities, one in Inverness and the other in Crystal River, both closed due to covid. Finally find one open 45 minutes away in Ocala. The female representative takes my information and tells me there is a car available and reserves it for me. My 80 year old mom drives me to pick up the rental. We are 5 minutes away from Enterprise and Enterprise calls my cell to say they made a mistake and there are no cars available. They promise me a car the next day, Friday. Again my 80 year old mom drives me there. I now find out they do not accept cash payments. They do not accept debit cards unless you have two bills (electric, phone, etc.,) to show proof of where you live. Your driver's license isn't enough proof of your residence. They only accept credit cards. Ok fine, I am very annoyed to say the least. Ok so my mom can put it on her credit card and we can both be listed as driver's. Now I am told that only husband and wife can drive a rented vehicle. A mother and daughter both over 25 years of age can not both drive the rental only the person who has rented the car can drive it. I have never heard of such an obsurdity like this. So if two people over 25 years old who are not married are going on a trip only one of the people will have the authority to drive. Needless to say I was infuriated that two days were wasted in gas and time driving to Ocala Int'l Airport to rent from Enterprise for nothing. I would not ever recommend Enterprise to anyone. No where on their website does it tell you any of these things not do they tell you when you reserve the vehicle. I also emailed them and never received a response. A poorly run business with ignorant personnel working for them. Go rent from Hertz instead, they are far better.

So first time using Enterprise as their price was competitive not the cheapest just reasonable. Even though online price was reasonable at branch they throw the £1250 excess into the conversation (website says £250) so they managed to scare me enough to buy additional insurance and at the end rental cost was significantly over.
Their system charged my credit card twice. After 10 days of ringing I am still waiting for the duplicated payment refund.
Never had either problem with Europe Cars or Hertz, their prices are more transparent and refunds are immediate.
Wont be using Enterprise again that is for sure.

I rented a car from Enterprise in Camp Springs MD, for one day. You all are aware when you rent a car, they say let's do a walk around and point out any damage YOU SEE, and they mark it. Well, the car I rented was beautiful, fully loaded, 2020 Nissan Altima, no issues that you will see just looking at the car. After I dropped the car off, in the overnight drop, one hour before they opened. When I looked at my receipt, they filed a claim for damage to the UNDER BODY of the car; now I'm thinking did I run over something, just back tracking my whereabouts. When I got back to the rental car location which is a 3 minute walk from my house, I looked at the car again, and still did not see anything, they said they saw tape under the bottom of the car, and that I had damaged the car, and they filed a claim against my insurance company. Imagine being charged for something you know you did not do 100%. If there was no tape under the bottom of the car, I would have thought maybe I somehow ran over something, but once I was told I taped up the bottom of the car, knowing 100% I did not such thing, I hit the roof. I took pictures and had to literally get on my knees and angle my phone under the car to get pictures. No one ever look under the bottom of a car, nor do they. They knew this car was already damaged, the duck-tape was old, frayed, had a bunch of grit and dirt stuck to the inside of the tape, that proves this had been there for a while. When they accepted that car from another rental car company, the night before I rented it, they did not inspect it, they just vacuumed it, and washed it, now trying to get a customer to pay the damage they knew was already there, that either they did, or a previous renter did. Sorry, the site would not let me post pictures, they are must see. Speaking with the managers there, all they are doing is trying to protect themselves and their job, because they failed to do a proper inspection prior to accepting the car.

For the first time in my life, I am writing a negative - very negative review of a rented car. It comes from Motor City Drive location in Colorado Springs. Huge mileage, over 22,000. Smell as if someone smoked in the car and then intensive sprays tried to overpower the bad smell - they did not quite succeeded. Dirty rear view mirror made it hard to see (see photo). A random piece of paper was glued to the windshield. I was promised a 4-wheel drive, and this was the only one: take it or leave it - just as God offered Adam to choose a wife. Zero stars would be fair - will have to select one star. Very disappointed, will try to avoid if possible.

Horrible people and horrible customer service! I have been going through enterprise for years now every time myself and my family go out of town or if a vehicle is out of service! I got red flag because one time there was a miscommunication and the gentleman that called me back was very very nasty and he told me why waste time on individuals like me when I was a one time deal at about 10 years I have been going through them like a communication very ignorant awful threaten full people I said just take your business elsewhere

The customer service at Enterprise Rent-A-Car at "******* 101 ST, Edmonton, AB" has exemplary service. The whole team and management at the downtown location was willing to go over and beyond what was required.

Mark and Justin are the opitome of excellence. They take time to listen to clients and offer services over and beyond normal. I am super grateful for their attention to details, excellent customer services and always exceeding my expectation. Thank you so much for the upgrade Mark, you made our day. My friend were very happy too:)

The whole "Enterprise Downtown Team" is absolutely amazing. I am so happy with the whole team. All you guys are great. Thank you and keep up the great work.

I would definitely use their services again and tell my friends too.

I went on a business trip to Kanas City, MO and reserved a luxcury car with Enterprise 3 weeks in advance. When my wife and I got to the rental car terminal, to our surprise Enterprise was closed down. The sign in front of the Enterprise desk read that they were closed and to see National Car Rental for reservations. We never received an email stating they were closed, and we would needed to go to National Car Rental to get the vehicle we reserved. The representative at National looked up our reservation, confirmed that we were down for a luxury vehicle, stated he had a BMW, confirmed that we were ok with that, took payment and said he would grabbed the keys to bring the car around and be right back. We watched him run around for a good 20 minutes 'claiming' he couldn't find the keys to the car. My wife said he's pretending like he can't find the keys because they are trying to save it for someone else. After another 10 minutes of acting, he comes back and say, "Sorry, the BMW is reserved for some BIG WIG, we can upgrade you free of charge to a Tahoe or a sports car, and for your trouble pay for a half tank of gas." First of all, we were only in town for 2 days, we would barely burn 1/4 tank in a Tahoe. I'm looking like did I not reserve this car 3 weeks ago? Should I put that I am a Big Wig on my application next time? This is definitely bad business, and poor customer service from National to refer to someone as a Big Wig as if that title is more important. Based off this occurrence with Enterprise and the communication with the representative from National Car Rental, I WOULD NOT recommend them at all unless Big Wig is on your credit card information.

Enterprise asked for my credit card to place a ‘hold' until Geico picked up my policy, I was told I would never be charged to that card, and I trusted that.
Geico took over my policy, and after rental car was returned I was charged $820. I never signed anything to ever authorize this charge. I am now in a dispute with my credit card against enterprise. I will never choose enterprise again.

To top it off, I was issued a car that was still filthy inside, I got all the way home before noticing that they failed to leave the key fob inside the car (car was already running when they put me in it) so I could not even use it the first day until they brought me the key.

Just Unprofessional.

This review will be taken down when I am rightfully credited back by enterprise.

Rented and confirmed my car 2 days ahead of time. One day rental $52.00 quick turn around back in 8 hrs. Fraudulent charge of $343 for 1 day! Parked car put keys drop box returned next day confirmed with that they enterprise had the keys. One week later received an agreement via email for one week of charges bill $343.00 what the... so complained customer service replied On Thu, Aug 27,2020 at 10:32 AM <*******@ehi.com> wrote: Dear Ms. V Thank you for choosing Enterprise for your car rental needs! My name is Corie and I am happy to assist you today.We apologize for the inconvenience that this may have caused and we will ensure to get this in the right direction for proper assistance. I have engaged the regional management team at the Margate location and they will contact you as soon as they can.
Your Reference Number is:...
If you have any further questions regarding this rental, please feel free to email us back. Have a wonderful day!
Kind Regards,
Corie waiting still note No call back or any news at all!