Enterprise Rent-A-Car
business logo of Enterprise Rent-A-Car

Enterprise Rent-A-CarReviews 3,652

4.4

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

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Indiana
1 review
0 helpful votes
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Life happens and enterprise was there for me. With just a few clicks online I was able to reserve my car rental. Then after getting the rental I needed it longer than I originally anticipated. I was able to extend my time right there online also.The staff was super friendly,and the whole process was extremely easy. With affordable pricing and friendly staff. I would recommend them to anyone that needs to rent a car.

Date of experience: February 5, 2025
Alabama
1 review
0 helpful votes
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Everyone was so nice!
February 5, 2025

Everyone was so nice! I will use them again if I need to! Thank you guys!

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
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Good service, great people whom are willing to work with you and get you what you need and want. The rates are very reasonable.

Date of experience: February 5, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent service, excellent staff at Matamorres, pa.

Date of experience: February 5, 2025
Pennsylvania
1 review
0 helpful votes
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The people in the Glenside office were so friendly and pleasant to work with. The entire rental experience went very smoothly. I couldn't imagine how it could have gone better. Please thank the staff for me.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Awesome,fantastic customer service
February 5, 2025

Awesome,fantastic customer service. Personal.attention to my rental needs. Great,awesome associates that care and are extremely helpful. Thank you Griffin and Lauren

Date of experience: February 5, 2025
California
1 review
0 helpful votes
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Very nice people at the desk at the Saint Joseph, Missouri enterprise. Very nice rental car we rented a car to go to Houston, Texas for my cancer treatment at MD Anderson Cancer center. We will be needing a car rental every three weeks to travel back-and-forth for cancer treatment In Houston. I asked if there was some type of discount for renting a car every three weeks for the next 6 months Or if there were some type of senior discount I'm happy to say they said they would work with me possibly a 10 to 15% discount
The staff at the Saint Joseph Missouri location was outstanding I will always rent from them in the future.
See you in three weeks For my next rental
Thank you enterprise for being such an outstanding company. You're the best.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Very good customer service the agents were very courteous and helpful they explained everything without me having to ask any questions and they were very prompt and efficient I didn't have to wait longer than fifteen minutes picking up or returning the rental

Date of experience: February 5, 2025
Missouri
1 review
0 helpful votes
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I had a pleasant experience renting my car from enterprise. The representative was very polite. Will definitely use Enterprise the next time I need a rental.

Date of experience: February 5, 2025
Virginia
1 review
0 helpful votes
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Great customer service!
February 5, 2025

Great customer service! I had my choice of what type of car I preferred. The whole process was stress free.

Date of experience: February 5, 2025
Pennsylvania
1 review
0 helpful votes
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It is imperative that I have access to a reliable vehicle because I am on call 24/7, 365 days a year to come to the aid of my elderly disabled parents who are caring for my special needs paraplegic older brother. If he goes into the hospital I go with him. If one of my parents goes into the hospital I need to get there ASAP to help care for my brother who we take care of at home. They live in the next state over, so I need access to a car at all times. Unfortunately for me I was recently the victim of a hit and run by a large truck on the highway and my car was in the repair shop for over two months. During that time my brother ended up in the hospital twice. I needed to be there in the hospital with him because the health care workers never seem to understand how to communicate with him. I taught him to communicate through blinking. If he is in the hospital then so am I and I stay at the hospital the entire time to care for him. Since my car was being repaired from a hit and run on the highway by a large truck I was forced to explore other options such as renting a vehicle. I've never done this and was very nervous. Enterprise was like a shining light in the night for me. Everyone was so friendly, so nice! They were patient and considerate and helpful and treated me with kindness and respect. They made sure I was comfortable in the vehicles I used and made sure that I had everything I needed. The people working at Enterprise were so special and made me feel at ease even though I was going through one of the worst times of my life. I can't say enough nice things about them! I can't begin to explain how in the craziness of my life the past few months they were like a beacon in the dark. When everything else was crumbling around me their kind words and compassion were enough to help me cope with everything going on. You never realize how a kind word, or a polite gesture can really affect you and impact you until you are being turned upside down in a maelstrom of stress. They were so good to me and helped to make this difficult time a little more bearable. Thank you Enterprise! I will never forget your kindness and consideration! You have a customer for life!

Date of experience: February 4, 2025
Missouri
1 review
0 helpful votes
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Nice, except the use of a debit card
February 4, 2025

Nice, except the use of a debit card. I remember when I could use a debit card there.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Great location, staff is helpful and give throughout recommendation on which rental I should pick. Easy to deal with! And bonus for they are willing to pick me from the nearby body shop.
Vehicles are clean and function well.
Downside is no EV rental option(while my EV vehicle was under repair), the business hours exclude Sunday, where I picked back my repaired vehicle on Sat. Afternoon and have to wait until Monday to return the rental.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Enterprise has been the best car rental business I've ever dealt with.

Date of experience: February 4, 2025
Iowa
1 review
0 helpful votes
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Very pleasant environment
February 4, 2025

Very pleasant environment. Great customer service.

Date of experience: February 4, 2025
Tennessee
1 review
0 helpful votes
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Loved it, and will use you all again when I need a rental car.

Date of experience: February 4, 2025
Ohio
1 review
0 helpful votes
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Great staff, check in was fast and easy,great clean car. No problems what so ever

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Customer service was amazing
February 4, 2025

Customer service was amazing. The car was nice and clean.

Date of experience: February 4, 2025
Minnesota
1 review
0 helpful votes
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Long term satisfied customers, great customer service and personal, knowledgeable, courteous, well informed and efficient!

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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What was a real scary situation for me (totaled my vehicle) turned out to be a very pleasant experience by renting a vehicle from Enterprise!
Helpful & super friendly associates (especially Philip), great vehicle and excellent rates when I extended the rental!
KEEP UP THE GOOD WORK!
Thank you!

Date of experience: February 4, 2025