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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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It was hasslefree and the car was wonderful
In the customer service was excellent on the pick up and return
The entire staff is amazing! I'm an treated like a queen everytime I rent a car! Enterprise will be my go to car rental stop for life!
Very good customer service! Made the experience very positive from start to finish.
I had a great experience. Staff was friendly and helpful and the rental process exceeded my expectations. Thank you for the awesome service!
Better have a big wad of cash... Agent didn't do enough in my opinion to get me into a comfortable vehicle in my price range! Couldn't call another enterprise to find me a better fit vehicle?
Excellent service and answer all my question with no problems.
Very helpful and quick service agents. Will definitely be going back to them.
That's location gave me an electric car to drive. The girl who signed me out looked in the vehicle and said it had a full time of gas and just refill it before I brought it back. It was electric! The car ended up dying on me and I had to have it towed and drive all the way out to the airport using a scary Uber driver. The girl at the rental Enterprise inside the airport was extremely rude. This whole process took 7 hours and I did not get home until midnight. I was not happy to say the least!
Great location - Easily accessible.
Stellar customer service - Efficient, professional, respectful.
Good car options - Generally able to leave with a car of our choosing that is ready to roll.
Repeat customer - Due to all of the above
Service was great at this Cedar Lake Enterprise. If ever we need a rental again we will go to them! Thank you Brian & staff!
Exceptional service. Super quick to get my rental and get me back on the road and the ease of returning was unmatched. No hours in line or at the counter. It was quick and easy. The vehicle was very well kept and clean upon pickup as well. Highly recommend!
It was awesome. The staff is great. Loved the Jeep Trail hawk that I used while my Jeep grand cherokee wk limited was at the body shop. They picked me up from body shop and when I returned the rental they took me to the body shop to pick up my vehicle
MY THIUGHT IS THAT PALATKA NEEDS A BIGGER ENTERPRISE FACILITY, ALEX AND J
Kelsi are extremely helpful. The Demand for PALATKA dosnt fit the supply there parking is to small. Period the need a bigger store look at the logistic there should be cars at all times on the weekens not driven from other Enterprices rushed in save man power money the driver is not rushed to provide a rental car dosnt take a rocket scientist to figure it out just a smart corporate business person to look a logistic, see a empty lot is good yet a couple of extra cars that are available for more customers are better, plus if you have a delivery person maybe an extra guy on call at home to do just that. I've work at a used car dealer ship as a delivered river plus a detailer, Corporate listen to your reviews alot went to the PALATKA office no car available yes you have a 4.1 rating it is better to have a 5 STAR.
Rating.
Corporate LISTEN please provide PALATKA with more cars.
I got stuck in the automated phone system, and unable to speak to an actual person. Left a message that was retorted as not received by the correct person. Left stranded with no choice but to pay for a double priced vehicle while being promised to stop back by later same day to trade for an insurance covered car. Two cars reported to be returned, but unable to do oil change during the last 1hr of business hours. Unable to accommodate and work around customer working hours. Over all a very stressful experience for a 7hr double charged rental. Currently stuck sharing car with family member while my car gets repaired.
Jacob was very friendly and was able to get me in a car very quickly when we had an unexpected trip out of town.
They ask if I wanted full coverage on my rental, of course I do. They charged me over $200+ dollars. I was never told I could get the same coverage threw my insurance company and that wouldn't have cost me anything at all. I'm very upset and dissatisfied with them!
Great customer service, and the car was in fantastic condition. It was exactly what I needed.
No problems. Everything was great. Service was good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members