Enterprise Rent-A-Car

I have used Enterprise several times over the past years at both the location in Tulare & Visalia and I have always felt like a valued customer. The staff have always been very professional and friendly and helpful. Being able to extend the rental out using the app if necessary was a real plus because there are some days I did not know if I would get my truck back from the shop and so with just a click on the app I could easily extend for another day. So easy and quick. I enjoy taking the surveys and giving the ratings because that is one thing I do look at when choosing a company. So I like to be helpful to others in my situation that may need a rental and can see my positive notes. I tell it how it is. Whether good or bad. But I have never had a bad experience with Enterprise and I will continue to be a loyal customer for years to come.

I rented a vehicle at the airport I flew in to. I was travelling to a family event. On my way, the tire pressure on my rental became very low, so I put in my maps for the closest Enterprise location to me. I stopped at the location to get the tire aired up. At that time, I talked about where I was headed and they suggested to switch out vehicles, for same costs, in case the tire had a slow leak on the original rental and I had a longer trip to drive yet. They were very helpful and efficient to get me back on the way. My new/updated rental ran good and got me through my trip. Very pleased. Everyone was so helpful. I recommend Enterprise.

I've been calling since yesterday and no one answers. I called Geico to see if they could help me. What happened is that my daughter left 100 dollars in the drawer of the car and I called because the money was to buy something for a project and I was never able to talk to anyone at the office. I called auto repair there and a guy told me he would leave a message so they could call me back and they never called me. I called like 6 times today and nothing and I went back and called auto repair and a girl answered, she asked me for my name and told me what she would do so they could call me back and they never called me back.

Great team at my local Titusville, Florida store. They took care of my needs for a rental vehicle, particularly a pick-up, due to my disabilities. The whole process of get into the store after dropping my vehicle off at the body shop, to getting my vehicle after it was fixed, and the body shop calling Enterprise to come and get the rental to return it, was perfectly smooth in transition. I can't thank Tom enough for his professionalism, and knowledge to make me feel comfortable through this process.

Both Kira and Kelsey were top notch. They were at the Lehigh Acres, FL office. They were short staffed, yet both of them remained professional and friendly. There were many people in line; however, because both Kira & Kelsey were so pleasant and professional, not one customer complained nor grumbled at all.

They both offered to cover each other so one of them could take a quick 5 minute break; however, neither of them agreed. They both stayed at the counter & went out back just long enough to check on the progress of the cars that were to be rented by one of the customers in line.

Thanks for such great customer service!

My car was in need of repair work. My insurance company set me up with a rental, which is how I went to Enterprise. It couldn't have been easier. I dropped my car off at Hudson View Auto Body and he drove me to Enterprise. My rental vehicle was already waiting for me and Austin Glick got me out in a timely fashion. Austin was courteous, friendly, knowledgeable, informative, and extremely helpful. He answered every question I had and gave me lots of information as well. When I returned the rental vehicle, he was kind enough to drop me at Hudson View Auto Body to pick up my vehicle. The Volkswagen midsize SUV was very nice as I was used to my Chevy Equinox and adjusted easily as far as all aspects. Great job Enterprise and especially for your choice of representatives. Austin Glick we can't thank you enough for making a difficult situation so easy and pleasant.