Enterprise Rent-A-Car

I have used Enterprise several times over the past years at both the location in Tulare & Visalia and I have always felt like a valued customer. The staff have always been very professional and friendly and helpful. Being able to extend the rental out using the app if necessary was a real plus because there are some days I did not know if I would get my truck back from the shop and so with just a click on the app I could easily extend for another day. So easy and quick. I enjoy taking the surveys and giving the ratings because that is one thing I do look at when choosing a company. So I like to be helpful to others in my situation that may need a rental and can see my positive notes. I tell it how it is. Whether good or bad. But I have never had a bad experience with Enterprise and I will continue to be a loyal customer for years to come.

I've been calling since yesterday and no one answers. I called Geico to see if they could help me. What happened is that my daughter left 100 dollars in the drawer of the car and I called because the money was to buy something for a project and I was never able to talk to anyone at the office. I called auto repair there and a guy told me he would leave a message so they could call me back and they never called me. I called like 6 times today and nothing and I went back and called auto repair and a girl answered, she asked me for my name and told me what she would do so they could call me back and they never called me back.

My car was in need of repair work. My insurance company set me up with a rental, which is how I went to Enterprise. It couldn't have been easier. I dropped my car off at Hudson View Auto Body and he drove me to Enterprise. My rental vehicle was already waiting for me and Austin Glick got me out in a timely fashion. Austin was courteous, friendly, knowledgeable, informative, and extremely helpful. He answered every question I had and gave me lots of information as well. When I returned the rental vehicle, he was kind enough to drop me at Hudson View Auto Body to pick up my vehicle. The Volkswagen midsize SUV was very nice as I was used to my Chevy Equinox and adjusted easily as far as all aspects. Great job Enterprise and especially for your choice of representatives. Austin Glick we can't thank you enough for making a difficult situation so easy and pleasant.

I made a same day conformation over the phone, but when I went to pick it up i was told that no car was available. This was on a Friday, but the lady said she might be able to fix me up with something on the following Monday! I thought the Number I called was the local office number. But the lady said I called the corporate office and that they booked everything regardless of availability. Very disappointed! 45 minuet drive to get there 30 minuet wait just to be told I had nothing. Confirmation number *******4822) 4/11/2025 4:00 PM pickup
Carl Carter *******194

I have always been pleased with my rental experiences with Enterprise, but my most recent experience was above and beyond. Ray, the new store manager of the Jackson branch, and his crew were amazing. It's the only rental place in a small town and it's busy. But that crew hustles and gets things done. They are quick, efficient, reliable, and so incredibly helpful. They are flexible and accommodating, which is such a gift when things on your end are getting stressful. Everyone has timeframes, appointments, deadlines, office hours, etc. That crew went out of their way to shift things around, pivot, and make things work for each customer. I appreciate watching a crew work together so seamlessly with just the goal of making sure each and every customer was taken care of to the best of their ability. It was amazing to see. I will keep coming back to Enterprise because of this experience.