English Elm

This company advertises that items are "in stock" and then after you order them, they send you an email that the item is a custom/made to order item and that production is pushed back a couple of weeks. They ask if this timeframe works for you, then a 50% non-refundable deposit will be used to start production. If you cancel any time after production has started, only 50% of your funds will be refunded.

The problem is that they keep sending you an email that the item is pushed back every 30-60 days. You never receive it OR your money.

Like I said, RUN!

I ordered a bed frame from this company and it had missing screws. Ive been trying to reach someone via phone and email, no one answers the phone, returns your voice messages or responds to your emails. Its been two weeks now!
I DO NOT RECOMMEND this company! The bed frame we bought from them target and home depot also carried at the same price, it was out of stock in both those places when we ordered from this company. Since then its become available in both those location. Dont order from this company, wait for a more reliable company to have them in stock.

I purchased two side tables that took over 6 months to get to me and if that wasn't bad enough, they shipped it to the wrong address and unwilling to own up to their mistake or make it right.

This company is a nightmare to work with and has been extremely unpleasant. Pls do yourself a favor and buy furniture from anywhere else. If this is your last resort, be patient and wait for someplace else.

Wish I would have read these reviews before ordering from this business. Placed a order weeks ago, received limited communication on the order and had to continuously email them for an update. Today, they texted me to say they've canceled the order and will offer a refund for the product with no explanation. Have not checked to see if the refund has been processed and wonder if they actually have any of the products they list for sale. Now starting over and frustrated.

I spent forever trying to find something that would ship within the week and they wasted two days of my time while I waited for them to tell me the table I ordered was out of stock for the next two months. We already had someone coming to pick up our old furniture, so we spent a week without a place to sit because they don't keep their inventory levels current on the website.

English Elm processed my credit card and told me they were out of stock as well as the maker. I have checked every supplier known who carries this chair, and ALL have been out of stock. If you look online, they still do not advertise that chairs are out of stock. Completely misleading and corrupt. Plus they don't answer phone or messages. Big lesson. They suck.

I ordered a chair on Saturday and emailed the company to cancel on the next day. Not only did I get an reply on a Sunday, my card was immediately refunded. Based on reviews, I was expecting a disastrous experience and that is not how things turned out. Maybe I got lucky. Maybe they are making improvements. I will never know but I do owe them a decent review for handling my cancellation in a quick manner.

Customer service was very prompt and informative with my email inquiries regarding shipping and deliveries. You also have the best pricing by far that I could find for the brand of bar stools I was needing.

Hard to even explain. Tried ordering a piece of furniture, received a bizarrely worded email about it being out of stock and that I should order again to be waitlisted on back order, did so and received the same email, with other strange emails in between. Just bad and sketchy. Will not be using them again.

I waited for an item on back order, it came and had missing parts, then they shipped me a new one that was completely stained. I asked to be refunded and that I was done with this order, terrible quality item and in bad condition and they refuse to refund me. Spare yourself and order from anywhere else.

I ordered a print from the website on 10/4/22. After waiting 7 full business days I emailed to get status. My response came quickly, indicating they do not have it in stock and and don't know when they will be getting more. I would add a pdf of my order number and date but this won't take a pdf. I read many reviews just like this (unfortunately I read them after my order was placed), I would tell anyone not to waste their time with this company. I will not order from them again.

Most complicated return process I have EVER dealt with. I would not recommend purchasing from here if you are on the fence about an item simply because of the return process. You lose out on $15+ dollars depending on the size and weight of your item when sending it back (I am losing out on $15 return fee for a comforter PLUS whatever I end up paying at a shipping facility). You also have to create your own shipping label to send it back. Way too much of a hassle!

I ordered a dining table and a console table. I was very excited. They took the $1500- just to email me days later saying- the console table actually sold out. I could wait months and they'll hold the money and ship it out then. Okay. I'll take the refund now. The next day. The dining table is actually also sold out. I could wait months and they can hold my money or I could wait another few business days for a refund. I said that's crazy that everything I ordered happened to be sold out and they said "there is no way we can keep our website updated with what's out of stock" what! They will hold your money, not give you products, and not update what they're sold out of. Don't shop here and get excited about a piece that you'll pay for but never get just to get refunded later.

Bought a coffee table from English Elm. Was not happy with the item and payed $150.00 to ship it back. The package was damaged in transit and an investigation was supposed to be performed by ups but English elm denied ups the inspection. And would not refund my $460.00 for the table. I followed all the requests for the inspection process. They promised they would hold on to the item until the inspection was completed. But they lied and did not. They would not let ups inspect the package. They would not return my call to discuss the matter. Apparently they have a long history of screwing over their customers. They're unethical! Save yourself time and money. Buyer beware from English Elm!

I ordered two wing chairs - which by the way took almost 8 months to receive when I promised it would take 4 months. When I received the FIRST delivery, one leg of the chair was completely cracked in half. I was issued a new chair - upon the SECOND delivery the chair was severely stained and appeared to have been used prior.

English Elm will not replace the chair! In fact, no one will have the decency to even call me. And it is clear that they do not empower their front line employees to make appropriate decisions to rectify the situation. I was offered a $175 credit so that I can 'pay for professionally cleaning myself' or personally pay shipping charges to send back the stained chair! This is absolutely absurd - I simply want two chairs that are in NEW condition - which is what I paid for.

I would NEVER recommend buying a single item from this company. They clearly do not provide products in new condition, lack customer service, and the owners will not even call me back!

I purchased about $10k worth of deck furniture and incorrect items were delivered. All of the sudden English Elm are ghosts. Can't get in touch with anyone live on the phone, noone responds on chat, nor do they acknowledge emails in a timely fashion. Wish me luck!

I wish I would have read all the other reviews before I ordered. This is one pathetic operation. I have never been spoken to by customer service like this before. They want you to keep the damaged merchandise and they will give you a discount! That's professional! The worst experience I have ever had ordering online. There's a reason no one has ever heard of this company before. Just go to wayfair- they know how to treat their customers. THE WORST!

Radio silence for weeks out of the nearly two months we waited for the product. Expected delivery December 18th and it arrived a full month later. No updates for four weeks. Then the chair arrived damaged.
This is the worst online purchase experience I've ever had. We ordered a swivel glider for nursing and it arrived weeks after our baby was born leaving us with no place to nurse during that time. English Elm is absolute garbage customer service and the products are either used or getting damaged in their incredibly slow shipping.

Absolutely lacking integrity. They don't have the item and just let it delay and slide until you keep pressing on for when it's going to ship. They really intended to keep your money for the longest time for weeks without shipping out … I mean who does that? And there's no mentioned of a ship date back order or any delay. Their phone lines won't pick up and they only reply emails once every 2days without reading and replying properly

I ordered an item and was then told it was back ordered and had to email multiple times to get updates on it only to have one sentence response back of " the date is now x to deliver". Moving months at a time. Very disappointed in the lack of preemptive emails to customers to let them know of issues.

I purchased something from this site back in February only to be told it was no longer being sold and asked if I wanted a refund. I of course said yes but it was days after my credit card had been charged and the refund took forever... I should have known better because a few months later I ordered another item from the item and again was told it was out of stock. I told them to cancel it again and then it showed up in the mail a few days later... I had already purchased the EXACT same item from another site and now I can't get a hold of anyone at customer service to return it...

I ordered a buffet table in the middle of August 2022
I got an email at the end of August saying they were sold out and the back order would arrive mid December.
Now fast forward, it's December and I get another email saying it's been delayed AGAIN til April.
Unless it's exactly what you are looking for, get it somewhere else. I'm regretting purchasing from this company, but feel like I've already waited this long

Bought a green rug from them and was sent a blue and grey rug. This company is the worse. If they make a mistake in your order u have to eat it. They did everyone they could to not me a happy customer in the long run after probably 50 text they told me they would not do anything for me. I have to keep the rug I don't want and did nothing. Customers beware. Hi