Most complicated return process I have EVER dealt with. I would not recommend purchasing from here if you are on the fence about an item simply because of the return process. You lose out on $15+ dollars depending on the size and weight of your item when sending it back (I am losing out on $15 return fee for a comforter PLUS whatever I end up paying at a shipping facility). You also have to create your own shipping label to send it back. Way too much of a hassle!