EnebaReviews 270

After buying a card, I go to punch it in and it doesn't work. I go to file a ticket and get hit with wall after wall of demands for proof and screenshots of private information. Hesitant as I was, I went above and beyond to give them the information they needed.

Now my claim has been sent off site. With no ETA or even a guess at how long it'll take.

Scam site. Don't buy. These people aren't worth your money.

EDIT - They copped out of giving me so much as a replacement. This is the excuse.

"Thanks for the provided screenshot.

As we can see from the provided screenshot, Steam support has confirmed that the key was unused and valid at the time of your purchase and that it has since been activated. Since the activation happens within their system, they can confirm the exact time when the code was redeemed and that's something that we're not able to ignore. Unfortunately, considering all the above and as you'll certainly understand, we won't be able to proceed with the refund of this order. As stated on our Terms of Service, we can only refund your purchase on the absolute condition that the key was not used after your purchase.

If you still feel that more investigation should be done, feel free to create a new ticket (do not reply to this thread), and provide us with any information you believe will help with your case. We would be happy to review it once again. For now, however, this request has been closed."

Yeah. I paid for a card that didn't work for me and was activated elsewhere. Supplied all the information I could, they won't do anything.

SCAM DO NOT BUY

Eneba stole $12 from me by selling me a bad cdkey. I ordered Minecraft months ago from them and it worked fine. I ordered a 30-day Warcraft cdkey but when I used it on the Bnet app it said the key had already been used (redeemed). I approached Eneba and they had me send them screen shots of each step to redeem the key which I did. They still refused to acknowledge the problem and lied to paypal saying that the cdkey was verified before selling it to me. I'm currently working with my bank's fraud division. There are better cdkey sellers. Leave this one alone.

Bad treatment by eneba
OK i decided to treat myself with eneba to game codes as with everything what has been going on lately so i dont go crazy bored this site was good at first all other game codes worked and play perfectly till i came across citiesxl version 2012 OR VERSION 2011 PLEASE DO NOT BUY AS THIS STUDIO HAS CLOSED AND GAME WONT WORK EVEN THOUGH STUDIO IS NOW FOCUS LATEST VERSIONS OK
Eneba allows sellers to sell these codes to customers after i contacted them stating game studios have closed how can you allow this is ripping customers off ok i even asked for credit to spent back with them not now if they are ripping me off lost my money

HELP IS THERE ANOTHER SITE THAT PROTECT THIS BY BUYING EXTRA COVER PLEASE HELP WILL BE GRATEFUL SHAME REALLY AS THIS SITE STARTED OFF GOOD NOT NOW

CUSTOMER SERVICE VERY BAD PLUS THEIRS NO WAY OF CONTACTING THE SELLER DIRECT OR LEAVE A RATING

I bought a key for doom eternal for what I thought was ps4, it wasn't it was to be used on Bethesda. Once I had realised my mistake and attempted to at least try it on ps4. The code was too big. I contacted via their ticket service which said to provide pictures of the key as part of the proof. However, they refused to refund as I had displayed the key (which they asked for)! So now I am money out of pocket, with an item I can't use but they could easily have provided to someone else and refunded me. Avoid these thief's at all cost!

I bought 3 key's from eneba, everything was ok, tonight i decide to buy Dirt Rally and Assassin's Creed Origins from the seller Best-Pick, i recived a Steam key for Dirt Rally that works and a picture of a key for Assassin's Creed Origins. When i opend the picture a letter from the key was a little bit erased but i figured out what letter was, when i eneterd the key to my uplay account guess what the code was already been activated on another account. The support team reply my 6 days ago: " We are still waiting for a reply from the supplier."
12 Days and no new key or refund. My case was assignet to a guy Bill Jagger 4 days ago, and the priority was set to urgent but nothing else. 12 DAYS AND I'M NOT ABLE TO PLAY THE GAME I PAYED FOR!

For Eneba Rep the ticket ID is #******* so i don't se a reply to this review you don't find my order.

BOTTOM LINE UP FRONT: DON'T PURCHASE STEAM KEYS FROM Eneba. SCAM

I attempted to buy Total War: THREE KINGDOMS Steam Key and when I tried to load the code into my Steam account it said the key was no longer valid. Like some of the other reviews on the Sitejabber website, Eneba asked me for a screenshot of the key, and my Steam library along with the error message. It has now been four days with no response to my ticket.

Mr. Axel Montattle, I can only assume a customer rep at Eneba was supposed to be helping me with my ticket but no response.

By the way, I'm an adult who uses wargames as a teaching tool fork history class in college. I plan to share my experience with all of the parents I know that purchase online games for their kids, my students and will post this cautionary tale on other websites that warn people of scams.

If anything changes I will update this post in fairness.