Bought Football Manager 2023 but the key code didn´t work either on Steam or Epic Games. Heard good things about Eneba but now I wonder if i got scammed?
Waste of money, support takes forever to respond. I trusted this company and I will be sure not to make that mistake again. Felt cheated.
Hello, Anish!
Thank you for letting us know about your experience. I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. Apologies for any delays.
Our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you! Also, you can always simply edit your review here and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation.
Regards,
Eneba Team
So I ordered the minty pickaxe on here and got it right away. Thought it would be a scam but it worked out. Instant code
I bought GOTY version of game, but they sold me STANDART edition.
Support didn't answer me.
Big thanks! Now I know another scammers store.
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They helped me to refund my money.
I bought GOTY version of game, but they sold me STANDART edition (I found out after activation).
Support didn't answer me.
Big thanks! Now I know another scammers store.
I have used eneba to buy steam keys and PSPlus subscriptions as well as Xbox Game pass and Xbox games.
I have never had an issue almost 5 years using the site
I had made many purchases through this site and never had a single issue. The codes always work and delivery is pretty much instantaneous.
Hello, Lukasz!
Thank you for an excellent review!
We are thrilled, that you enjoyed your experience shopping at Eneba! Come back again!
Amber J.
Eneba Team
Their games are good, prices also work me. I am only an occasional gamer, but this store is my go-to place for my needs.
They sell used codes and they have slow customer service. I am still awaiting a refund or replacement for my Sea of Thieves game.
Hello Andreu,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Great selection of games for a cheap price. Found some really old good ones like Fallout 3, Deus Ex: Human Revolution, GTA: San Andreas - most of the time they don't even cost 5 euros.
Bought a code for my grandsons game
No way would it work
You can, t believe what they want before even thinking of refund
If you buy pray it works or bye money
AVOID!
Hey there Peter,
Thanks for taking the time to share your Eneba experience here. It’s truly saddening to hear that you've run into issues like these. However, our dedicated team is always giving their best in order to resolve any matter that our customers experienced on our platform. Please contact our customer support team through eneba.com/support and let’s work on this and fix it together!
Dell Cherry
Eneba Team
I paid and received absolutely nothing payment was successful but we can not deliver the product? Shop with the competition you do better
Hello Dominik,
There are multiple reasons, why that could have happened. Payment might have been successful, but we haven't received it yet, in those cases, you only receive a product, once we get a confirmation about payment. Payment might have been unsuccessful, meaning, that your payment provider has reserved funds for the purchase, however we did not receive it. In both cases, if you haven't yet please create a ticket, we have a dedicated customer support, who's ready to help your resolve these type of issues.
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber
Customer Support
Key works just fine, good support.
I hope you will have even more games to choose from in the future, good luck guys
Super easy to make purchases and the prices are really low. You can't miss this option out when searching for games to buy.
Cool video game marketplace, good prices and nice variety of games. Payment was easy to do and I got the key right away and it worked on Steam.
I live in Lithuania and when i want to buy xbox game pass key from them, it is always written, that the region is wrong. On every live key is written about wrong region, but they have no keys that will actually suit Lithuania. Even if you buy Europe or Global live key it is always written about wrong region, but it always worked and i had no issues since few days ago i bought Europe key as always, but it didnt worked because it had wrong symbols. Eneba responds with bots as always. No problem solutions were found, they jus keep writing me about wrong region despite that they dont have key, that would suit Lithuania. I never had any issue with them, and now they cant even try to fix their page and give their customers right information. Looks like they scam people on purpose. What is even more funnier, that founders of Eneba are from Lithuania, but they are scamming their nacionals with no regrets. I was your loyal customer for a long time, but now I see the concept of this page is to earn money and they dont even think about respecting and helping their customers. Please be cautiouts, because you never know when you will loose your money. Never buying from them again. Pinned photos with examples, that it is impossible to find key on their page, where it would be written that it works in Lithuania. Avoid them at all costs!
Hello Luke,
Thank you for your extensive review on this subject. We'll gladly elaborate on our position on this. You see, while it is true that the key offer in the example you've showcased is for the GLOBAL region, there are still some restrictions on where it can be activated. Firstly, you need to keep in mind that the term Global merely refers to the key being eligible to redeem in more than just one continent, but still may have further limitations on specific regions, hence checking the restriction list is always a recommendation. Furthermore, we must discuss the sad topic of Xbox Live services not being available across the globe either, several countries, including our very own HQ in Lithuania, have considerable inconveniences due to the fact, which makes all Xbox/Microsoft digital content keys non-redeemable by default. Before, it would be enough for a user to set their account's region to a different country, but nowadays Xbox/Microsoft is taking into consideration your physical location (or at least I.P.), over your account's region. This means that the only way to activate it would be to change your actual physical location.
We do not wish to deceive any of our lovely users and simply want to put up as much information as is necessary to understand the most relevant parts of the offers from our page, how to activate them and any restrictions that may be applied. Keeping all that in mind, if you did purchase a key and had some activation issues - the best way to solve them is via our resolution center I.E. Making a ticket at eneba.com/lt/support
Our specialists are more than adept and handling and resolving any and all product related concerns. We are all human, and not above admitting to possible mistakes, so if you believe that the key you got contains invalid symbols, feel free to make a new ticket or reply to an existing one, clarifying the topic and our agents will more than gladly look over everything again to ensure that all is as it should be.
Regards,
Eneba Team
I purchased a gift card here recently as a Christmas present and everything worked. I see no reason to not recommend this key shop. It's good.
This is scam website, which source of income is their own bugs and not sending subscriptions to customers
Hello Lukasz,
Thanks for leaving some feedback for us. I can assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. Whilst our platform isn't completely bug-free, we encourage our users and visitors to let us know about any of them with a bounty system for the more serious ones (https://www.eneba.com/bounty). As for the issues with your ordered key delivery, please keep in mind that Eneba does not publish nor sell any of the subscription keys ourselves. We're simply a platform for our sellers to offer, that which they have, up for sale.
On some rarer instances, there can be a mix-up either on the seller's side or just a technical issue within our own system. That being said, our customer support team is more than gladly willing to assist you in resolving the matter. If you still haven't, please create a ticket at https://eneba.com/support
Sasha Ford
Eneba Team
$#*!ing SCAMMERS! I am lost 50$
They are took money 3 times! Then they support write give me order id)) but order id dont have but they have youre money!
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Do not buy anything on Eneba.com they are scammers, they charge you immediately, they keep your money with a change of mail which is useless
Hello Cristian A.,
I'm very sorry to hear about this situation.
I was checking your ticket alongside our system and I see that purchase attempts were blocked. We've provided some more information on your ticket, so please make sure to check your inbox to learn more.
If you still have questions or concerns, don't hesitate and contact us.
Amber,
Customer Support
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, John,
Thanks for reaching out to us about this. If you've bought a PC version of Football manager, please follow the instructions from the important notice within the product page and redeem your purchased key on https://redeem.footballmanager.com/ first. Once you do so, it will allow you to select which further platform you'd want to activate the game: Steam, Epic Games or the Microsoft store. That should solve this for you.
In case it doesn't, please reach out to our customer support team by making a ticket at https://eneba.com/support or email to support@eneba.com - they will assist gladly assist you.
If you've already made a ticket, please share your ticket number or order ID (ticket number example: #1234567, order ID example: #o-*******) and we'll check in with our specialists on the subject and get back to you ASAP.
Regards,
Eneba Team