I pre-ordered Fifa 21 and they sent me an used code. I sent a ticket to them, they responded after 8 hours but now I can finally enjoy the game. Damn
As the title said. Sent me codes that are not valid and after 7 days of a ticket open they told me they did nothing wrong and will not refund.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please simply create a follow-up to your existing ticket or create a new one via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Total scam. Sold me WoW keys that were already used and wasted two weeks of my time with a fake refund process. Avoid at all costs.
Hello,
As you may know, some mix-ups can occur due to human errors. But it's easily fixed by our customer support team who's always willing to do whatever it takes to resolve any matter for our customers. It may take some time but it's worth the wait. If the item is indeed a faulty one - you'll surely get an option to either get refunded or get a new key.
Dell Cherry
Eneba Team
Terrible company.
They sell used keys that do not work. They then refuse to refund your money after they defraud you.
Hello Roman,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Got a key for a DVD ripper program and it worked great the 1st time... Very pleased and saved $48.00 USD.
Hello, Gordon!
Thank you for your excellent review!
We are glad, that we've met your expectations! Come back and see us soon for more great deals.
Cheers
Eneba Team
Purchaced key for far cry 6 the key was invalid. Sent ticket to eneba they didn't respond. Fraud! Yo
Hello, Loukas!
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual.
We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that, we need to locate it first. In case you have already generated a ticket, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We will be waiting for your response!
Eneba Team
Honestly the best game card shop around. I got steam cards for myself and friends for them and it saved me money per transaction. This is the best!
I bought a product of theirs by accident and they refuse to give me a refund for the £10 purchase. A bunch of scum!
Hello Louis,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I found a game i wanted for dirt cheap and bit the bullet. Got the code instantly and redeemed it, everything worked great!
I purchased a key of 12 months PS PLUS after recieving the key and tried to redeem it It says that the key has already been redeemed. I tried contacting support but I still didn4t get any feedback.
Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. As of late our team has more request to solve, so it can take some time for them to respond, thank you for your patience.
Don Jon,
Eneba Team
Sketchy company. They scam people. I bought a card for someone else and the card was used and they would not refund.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Make sure to use the highest-rated vendor w the lowest ticket rate and highest sales rate just to be sure. Worked great for me.
I tried to purchase a death stranding key from them but when I tried to activate it the key was already used.
Hey there!
These things do happen from time to time but there is no need to worry as our agents will happily help you in providing you with solutions! You will need to create a ticket regarding this issue and one of our agents will review your case and forward it to our supplier. Once the supplier confirms the issue we will provide you with solutions either a refund or a product replacement. You can create a ticket by clicking here:
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber,
Customer Support.
Don't expect a refund if a key doesn't work. Once a key has been viewed, they will not refund your purchase.
Hello, Teresa!
Thank you for letting us know your opinion. I'd have to kindly note that if the product matches the description we've provided on the product page and the key was already displayed, we're unable to refund an accidental purchase, but the good thing is that you now own this product, so you could sell it so someone you know or anyone online that would be interested in it to recuperate part of the costs spent. It is important to note that Eneba is not a direct game seller/developer, but a third party connecting gamers and game sellers. Given the types of products sold and how they work, we need to limit our refund policy at some point, thus not all the purchases could be refunded. If you'd like to know more information regarding this, contact our support agents here: eneba.com/support, and our Support Team will happily assist you!
We'll continue to work just as hard, if not harder, to make sure you have the best experience possible.
Barb Wilde,
Eneba Team
I received a dud code for an Origin game key and there has been no action or refund in over 48 hours! Buyer beware.
Hello Mel,
I understand you have encountered an issue regarding our products. In these cases an agent will need to review your case. You can create a ticket here: https://www.eneba.com/support. After the requested information is received, you will be notified that it was forwarded for review. I can assure you we do not ignore any of the tickets created and do our best to answer and resolve them in a timely matter. With that said, due to our growth as a company, the response time may be delayed for a short period of time.
Amber,
Customer Support
Made multiple purchases on this store and I never had issues before. Neither did my friends. I'd say its legit.
They're just plain frauds. They hide important info and gamble on you missing it, then refuse to refund.
Hello Christian,
I'm very sorry you feel that way. I can assure you that we have no intention of making the information hard to see or in any way misleading.
I was checking your ticket and, from what I could see, the product you bought was the latest DLC for Final Fantasy XIV, Shadowbringers. As it's visible in the product's page, this key is not valid with the Steam version of the game. This information is not only clearly mention in capital letters at the beginning of the warning as we also made sure to put it in a place where it's easily accessible. The warning is right below the top of the page, next to the images of the game and above the description and offers we have available. I understand that in the rush of buying a new game you may not see everything, but the fact is that the was there and was in no way hidden.
Unfortunately, since the product you've received is the one described and since the key was already displayed, we're not able to refund it. I hope you understand.
Amber,
Customer Support
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Walid.
Thank you for the time you've taken to compose this review and inform us about your situation! We would be more than glad to help you resolve this issue! Since you already created a ticket, please provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx), you can easily do it by updating your review! And from our side, we'll do our best to resolve your case in a timely manner!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team